- Home
- About Lloyd Blackpool
- Lloyd Blackpool Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
386 ratings and 200 comments received in the last 90 days.
22 September 2024
Lots of attention to detail, no hard sale and satisfied I've got a great deal
20 September 2024
We were completely satisfied with how smoothly the purchase and delivery of the new car was.
16 September 2024
Everything was easy and swift
15 September 2024
Always straight forward with them .take you through the process and help you out
13 September 2024
Sales executive (Tim Barnes) was extremely helpful and patient. He took time to find out what I wanted and went the extra mile to ensure that I was happy with the options.
13 September 2024
Lloyds staff are extremely helpful
13 September 2024
Flawless process carried out in less than 4 days.
04 September 2024
Good contact throughout the process of purchase.
04 September 2024
The experience is unlike anything I've ever had at any dealership previously, this includes (Mini, Volkswagen, and Mercedes). Everything was very professional with nothing feeling forced.
04 September 2024
See above
14 August 2024
I have bought quite a few cars from the Lloyds group and they have always offered an enjoyable and informative environment.
03 August 2024
Deal make swiftly. My needs/requirements met to my satisfaction
03 August 2024
Helpful staff. Jeremy explained everything fully before the agreement and at pick up. Harvey explained how everything in the car work. Not sure I followed everything but they both have an open door if I need anything else.
03 August 2024
Friendly. Efficient and professional
03 August 2024
Again down to Paul Smith updated me every step of the way
01 August 2024
Both Gary and Harvey were excellent - true professionals with exemplar customer care skills.
18 July 2024
The whole process was excellent with help and support throughout the process and good communications. The only thing I would comment on for a £95k car I would have thought a full tank of fuel would have been appropriate?
13 July 2024
Fantastic.
08 July 2024
Danny Greaves at Lloyd BMW Blackpool has been great to deal with ever since we ordered and purchased our first BMW through him back in 2016 - he is an absolute credit to Lloyd BMW Blackpool and the BMW brand.
29 September 2024
Didn't fix the problem first time but generally good service
29 September 2024
Has from my first caption the service was first class
28 September 2024
Experienced people who provide sound advice.
27 September 2024
Im costimer there more 4 years and my brother longer. We are satisfy and like this Blackpool Lloyd BMW always. Personal cooperation with us.
27 September 2024
Completely satisfied, they're a great team
26 September 2024
From the second you walk through the door, your made to feel welcome. Throughout your time within the building I am looked after. Everything is explained to you through the process. And the gestures which you receive go above and beyond.
26 September 2024
Everything done as agreed.
25 September 2024
Everybody went way beyond my expectations.
23 September 2024
Everything was excellent
23 September 2024
I was told my car was ready as soon as the work was completed and everything was explained on collection.
23 September 2024
Service and MOT carried out on time
22 September 2024
Quick to book in and diagnose.
22 September 2024
Same as previous question
22 September 2024
Service centre staff were friendly and kept me informed of the service process at all times
22 September 2024
Have fault with car when handed back over . Service did a road test and was handed back win no fuel. From 110miles to 30miles.
21 September 2024
No issues at all
21 September 2024
Excellent.We were booked in for 16th September, as we live near Chorley/Preston we asked if we could bring the car on Sunday afternoon to avoid having to travel during rush hour on the M6 on Monday morning, and it was no problem at all for Lloyds.
21 September 2024
Precise, efficient and always of high, professional quality.
21 September 2024
Friendly and well organised service advisor
19 September 2024
It's what I would expect from a premium marque
19 September 2024
All went as planned .
19 September 2024
Great service fitted me in on a Saturday ,so I didn't need a day off work, at short notice
18 September 2024
I was dealt with promptly and the service on my car was conducted as promised while I waited in the showroom as agreed. A great experience!
18 September 2024
Car was sorted and I was Good2Go Yaay!
17 September 2024
Always friendly and efficient
17 September 2024
Regularly updated me on each stage of the warranty claim and the work being carried out
17 September 2024
Did everything in the time discussed
17 September 2024
Excellent communication
17 September 2024
Lee Blackburn talked me through everything.
17 September 2024
Great interaction with the team in particular Lee and Vicky - thank you!
15 September 2024
As ever, whenever I contact/visit Lloyd at Blackpool I have ALWAYS had nothing but exemplary Service.
15 September 2024
Callum west always looks after me and is a credit to Blackpool BMW
14 September 2024
The say what they're going to do, and do it with a smile
14 September 2024
Responsive team, good service, car delivered back clean. Lee who I dealt with was a decent guy.
14 September 2024
Always prompt and reliable service.
14 September 2024
Lloyds try very hard to display genuine respect to me, the customer. Pretty much always try to go that extra mile for me.
14 September 2024
Usual high standards
14 September 2024
The member of the sales team was exceptional. He listened to my needs and helped with all the questions I had. He treated me very professionally but also 'like a friend' no hard sell and pressure to make a sale.
13 September 2024
always in touch, detailed with work, updates and car always ready when stated
13 September 2024
Car not. Leaned very well.
13 September 2024
They take care of everything for you.and really go out of their way for you
12 September 2024
Nothing to add to above remarks...all very good....service personnel very switched on and helpful.
11 September 2024
I had an MOT and a vehicle check.
11 September 2024
Flawless service. Helpful, considerate, accommodating!
11 September 2024
Good friendly service
11 September 2024
Louise Dixon looked after me in Service and was professional as always.
10 September 2024
Customer service at reception
10 September 2024
Happy with the work carried out in my car
10 September 2024
Mine was a recall.Top level service provided .
10 September 2024
Happy to know my service history is stored on the car and on the web.
09 September 2024
From time to time the unexpected happens, it's how the team at Lloyd deal with the problem that makes the difference.
09 September 2024
Amazing customer service from the whole team at Lloyds BMW, special thanks to Lee Blackburn for his professionalism, honesty and efficient service.
09 September 2024
Lovely staff who always make you feel important, and they provide a great service and keep you updated
09 September 2024
Efficient, polite staff, and clean well presented showroom.
09 September 2024
As I said pricing is not competitive
09 September 2024
Always helpful and go the extra mile.
09 September 2024
Brillianr service from Alison, Rena Claire & Nicole
09 September 2024
Everything was brilliant, like mentioned above really. I just wished I didn't have to visit as often.. However, the 5 star experience makes up for it!
08 September 2024
Very satisfied, everything done as expected
07 September 2024
Each member of your staff are courteous and helpful through out my time spent with them, from the ladies on reception to the lady who cleans who asked if I would like another coffee while I was there, your staff at BMW Blackpool are professional.
07 September 2024
You are easy to do business with
07 September 2024
Very
07 September 2024
Very good
06 September 2024
Efficient
04 September 2024
Very good experience
03 September 2024
The staff go above and beyond to make sure you and your vehicle are looked after.
02 September 2024
Everything about your service is excellent
02 September 2024
Very friendly service.
02 September 2024
Seen at apointed time. Friendly, professional service
02 September 2024
Well supported and informed start to finish
02 September 2024
Excellent service
02 September 2024
Jobs done on time
02 September 2024
Extremely satisfied
02 September 2024
Exceptional service.
02 September 2024
Technically fine, good courtesy car and pleasant staff all round
30 August 2024
All went according to plan from booking in through to collection again. Very proactive team, great job.
29 August 2024
Same as above also problems sorted in a timely manner and kept updated
28 August 2024
Didn't reset MOT light even though I pointed it out before service
27 August 2024
The staff are always on the ball
27 August 2024
I'm really impressed with the service I have thus far experienced with Lloyd. Staff are all professional and the service is polished and very efficient.
27 August 2024
If the squeeling problem to my brakes were corrected I would definitely give 5 star unfortunately after many visits to Lloyd Bkackpool the problem still exists
26 August 2024
Very happy
26 August 2024
Curtis efficacy helpful
26 August 2024
Good and friendly
26 August 2024
Completely Satisfied,
25 August 2024
BMW do what is required competently and efficiently
25 August 2024
Top class in every aspect of service.
25 August 2024
Could not fault Lloyds of Blackpool in any field and would have no hesitation on recommending anybody looking for a BMW or anything related to Lloyds.
25 August 2024
Everything went like clockwork. Staff are knowledgeable ,smart, and professional.
24 August 2024
Staff are always friendly, always greeted while the car is turned around quickly and it gets a clean also. First rate service.
24 August 2024
Very professional service all round
24 August 2024
Great staff, excellent communication, efficient service.
24 August 2024
Service was good
23 August 2024
Professional, friendly staff
22 August 2024
The car is handed back in an immaculate condition rarely seen since it left the showroom. A 10 for the staff and ambience.
22 August 2024
Car serviced while I waited and returned spotlessly clean all under service plan.
21 August 2024
The service was amazing. A drink was offered upon arrival and a £100 voucher to spend within bmw was given to me on collection.
20 August 2024
Ryan was very helpful and having my car valeted was great
20 August 2024
fixed the issue quickly
19 August 2024
Clean and comfortable area to wait. Very clean. Refreshments available. Informed about wait time which was as estimated.
19 August 2024
Friendly efficient service
19 August 2024
Kept well informed
18 August 2024
Very efficient
17 August 2024
The issue wth my vehicle was identified and plans put in place to carry out the repair required.
17 August 2024
From receiving a reminder to booking a service and then the actual service itself, the whole experience was faultless. My car was also spotlessly clean!
17 August 2024
my service was booked in and there was no waiting
17 August 2024
??
17 August 2024
Lloyd Blackpool are by far the best car dealership i have done business with in my over 50 years of driving.
17 August 2024
Always great service
16 August 2024
As about expected to be cleaned or at leases wiped down inside
15 August 2024
Vicky very helpful. Work done quickly. Free coffee and a nice clean car!
15 August 2024
I waited for my car service and given how long it would take all carried out within the time scale.
15 August 2024
Good service
14 August 2024
Really good service admin
14 August 2024
Service completed on a timely basis, no problems and the car returned to me cleaned and polished.
14 August 2024
Excellent. And justified my continuing desire to have my 6 year old X3 serviced by BMW.
14 August 2024
Fantastic service
12 August 2024
Great atmosphere, coffee, and attention to the customer. Kept up to date and felt reassured on my recent visit by well informed and enthusiastic staff.
12 August 2024
A job well done
12 August 2024
As above
11 August 2024
Lee was fabulous.
11 August 2024
Everything on time and done with efficiency
10 August 2024
Good price for tyres .. excellent communication.. just a little miffed that oily handprints were left on my bonnet
08 August 2024
Attentive and informed staff.
07 August 2024
Very efficient and courteous from beginning to end. The agent who looked after me was first class.
07 August 2024
Lovely people and great service
06 August 2024
Very well coordinated and customer centric
04 August 2024
Work completed, including safety checks, etc. is fully detailed with pricing breakdown.
04 August 2024
Everything fantastic
04 August 2024
Pleasant staff and good service
03 August 2024
Very satisfied
02 August 2024
Never have any issues
31 July 2024
Very satisfactory service
31 July 2024
Again the folks really tried their best to accommodate me after we had delays waiting for diff fluid.
30 July 2024
I got a great deal
30 July 2024
Friendly and helpful staff
29 July 2024
I was made to feel welcome and stayed while the car was being fixed which didn't take to long.
29 July 2024
Good and prompt
29 July 2024
Quickly resolved problem and cleaned car afterwards
29 July 2024
Trusted garage and service received
29 July 2024
All good
29 July 2024
The service was excellent, however, I think the reminders they sent out could have included the time of the appointment. I also found the self check in complicated.
28 July 2024
Clear info from booking to pick up
28 July 2024
100% satisfied. nothing is too much trouble
27 July 2024
It was okay
25 July 2024
Great staff
24 July 2024
I only asked to have the exterior of the car washed after the service, when I got home there was white marks all over the car which indicated to me that the car hadn't been rinsed off properly
24 July 2024
Staff are very courteous
24 July 2024
Service to order, like the clean an vacuum element
24 July 2024
Repair done fine and no issues since. Issue above regards lack of communication when works were complete and car being dirtier at collection than drop off.
24 July 2024
Good service
24 July 2024
Car was dealt with on time and was washed and valeted prior to return.
24 July 2024
The car appeared to have a recall logged that I presume would have been resolved during service but a little annoyed I got the problem when it should have been called down and fixed before I got a warning light. This caused me stress & inconvenience.
20 July 2024
Pleasure not a chore
20 July 2024
Just dealing with a first class company
19 July 2024
Comfortable seating whilst waiting for the service to be completed and coffee/biscuits very nice, thanks
17 July 2024
Louise very nice and professional
15 July 2024
Very professional, respectful and very knowledgeable.
15 July 2024
Constructive criticism - service engineers who remove dashcams temporarily should replace the dashcam before the customer picks up their car...
14 July 2024
Always kept updated by Louise Dixon
13 July 2024
Helpful staff,supportive and knowledgeable.
13 July 2024
Because of Louise Dixon's expert hard work on getting my vehicle fixed.....as a lloyds service advisor .she is on top of her game .Always communicating with her customers
11 July 2024
great customer care and communications
11 July 2024
Professional and friendly staff. Communicated any issues well. Car always looks and feels great after a visit.
10 July 2024
Happy with your service and outcome
10 July 2024
Good service.
10 July 2024
No complaints whatsoever. Very pleasant receptionists & service advisor.
09 July 2024
Great team - Ryan was great also pleasant place to wait whilst service was done
09 July 2024
From start to finish, all the staff treated with me care and respect, which I've never experienced before from any other dealership. It goes to show that the staff care for their customers as much as their cars. I will definitely be returning again f
09 July 2024
Brilliant service
09 July 2024
Service check-in was great. Only issue was the reoccurring poor car wash. Although complimentary it should be to usual high BMW service expectations. When I pointed out the black trim looked to have a chemical reaction it was corrected.
08 July 2024
Top draw.
08 July 2024
Completed within the agreed timescale.
08 July 2024
Good service
07 July 2024
Regularly updated, couldn't ask for more
07 July 2024
Nice friendly helpful staff who are very helpful with your needs and requirements
06 July 2024
Booked in for an MOT, no fuss, no trying to generate unnecessary work, future service requirements discussed and explained
06 July 2024
Kept up to date with progress at every stage and car was ready when they said it would be. All works completed as requested.
06 July 2024
Darius was really comforting and made the experience easy going
05 July 2024
Customer Service was good. ROBERT was very supportive and kept me informed of the progress made on the car.
27 September 2024
Jeremy was patient, efficient and a pleasure to deal with