About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

244 ratings and 138 comments received in the last 90 days.

05 November 2025

Everything explained in detail

28 October 2025

First class handover

24 October 2025

Tim was great not pushy but lead me down a series of options and they had the car in the showroom

17 October 2025

I previously went to another dealer to look for a car and didn't have a great experience. From arriving at BMW I was made to feel welcome and comfortable. Gary was amazing and was lovely from start to finish! I absolutely love my new car!

08 October 2025

Everything ran smoothly, the team worked hard to make it easy and straightforward, especially as I was under a time constraint so I am very grateful.

03 October 2025

Very satisfied

29 September 2025

Everything went smoothly and the whole experience was a pleasure.

25 September 2025

Very efficient and smooth transition

25 September 2025

Great service

18 September 2025

Staff were all really friendly and helpful.

See all reviews

17 September 2025

A very professional and helpful experience throughout.

10 September 2025

Friendly helpful staff

05 September 2025

Great people, great car

04 September 2025

Gary R sales exec was excellent and sorted the whole transaction in a professional and very helpful manner. Nothing was too much trouble for him. Thank you ??

04 September 2025

Everything was brilliant,a special thanks to Danny and Ed.

17 August 2025

I can't speak any higher about Gary & Sam who made buying a car worry free. Their friendly yet professional manner made all the difference in making me feel comfortable & not pressured. They were both brilliant. Thanks also to Ed for the tech input.

08 November 2025

They always check the car over carefully so I am aware of anything it needs, and the staff are always friendly and helpful.

08 November 2025

See above

08 November 2025

The work was carried out to full satisfaction, on time and with excellent feedback

08 November 2025

It would have been 5 but we were waiting to long for valeting and had to chase service up to find my vehicle.

03 November 2025

Service was fine but the car keeps treating me as a guest, ever since I had the free check up. This is very annoying and I get a different explanation each time I raise it!

03 November 2025

Personal service and help

01 November 2025

Car returned washed and hoovered. Superb

01 November 2025

Everything wentvas planned

30 October 2025

Timely

29 October 2025

Excellent all round

See all reviews

28 October 2025

Every touch point was excellent and exceeded expectations. Thanks to Callum and his team. a special mention to Ben Gorrie for his care and attention looking after me. He was first rate with superb communication too. Nod to Jordan too with handover

27 October 2025

Excellent friendly service.

27 October 2025

Very helpful and friendly staff, can't do enough for me.

26 October 2025

Everything happened smoothly and on time. I thought the charge reasonable.

26 October 2025

New battery fitted May proved not fit for purpose but not immediately diagnosed

26 October 2025

Quick and efficient Friendly staff

26 October 2025

This staff are really good to us.

26 October 2025

Engineers were great and went to great lengths to treat with our warranty company.

25 October 2025

Easy online booking and good customer service provided with video posted on work undertaken and status of my vehicle.

25 October 2025

Whole experience was faultless and Lee was excellent in doing his best for me.

22 October 2025

Work was completed quickly and was given regular updates

22 October 2025

Lloyd's were ok, did the job when they said they would. Pity the car wasn't really worth fixing.

21 October 2025

Easy to confirm online and straight forward process in the dealership.

21 October 2025

You are always made to feel welcome and a valued customer at Lloyd BMW Blackpool

21 October 2025

Car ash service very poor.

21 October 2025

You are the best

21 October 2025

I was kept fully informed during the service and received a phone call when the car was ready to pick up.

19 October 2025

Comfortable surroundings while waiting for the car to be completed.

18 October 2025

Louise, my service adviser, was completely proffessional and charming throughout tgecwhole expeperience.

18 October 2025

All good. Only criticism is left locking wheel nut socket in drinks tray.

15 October 2025

Louise in the service department is a very dedicated and genuinely helpful person,

14 October 2025

I trust them what they say they do

14 October 2025

Good all round service

13 October 2025

No problems

10 October 2025

Polite and efficient

10 October 2025

There was just a little confusion about the service intervals, gad oils service in June then beake fluid in Oct seemed too close together

09 October 2025

See above.

08 October 2025

Got the job done so very reassuring to be me to know my car is safe very welcoming great customer service

06 October 2025

A very professional team.

06 October 2025

Friendly staff, great and efficient service. Very happy with each experience I have with Lloyd Blackpool!

06 October 2025

Excellent advice. Timely service to MY requirements.

05 October 2025

Easy dealing with you

05 October 2025

Perfect service

04 October 2025

No issues and very prompt service

04 October 2025

Friendly and helpful staff and service done on time and at a convenient time for mr

04 October 2025

Excellent service and friendly staff who can't do enough for you 10 out of 10

02 October 2025

The staff always go the extra mile, it makes a refreshing change because a lot of garages the customer care is very poor.

02 October 2025

the whole service from dropping of to collection was seamless

01 October 2025

excellent communication and dedication

30 September 2025

Recalls were done in a day

30 September 2025

Lee was simply excellent.

29 September 2025

Can't fault the customer service, it's excellent. Thoroughly professional and friendly. Car is taken very good care of, the free wash and hoover is a nice touch, and all work is communicated well. Can't fault it!

28 September 2025

Same answer as question 1

28 September 2025

The service, staff and venue is always pleasant.

28 September 2025

Very efficient and friendly

27 September 2025

Epic

27 September 2025

Always excellent service.

25 September 2025

See above

25 September 2025

Very pleased

25 September 2025

As above

24 September 2025

very good.

24 September 2025

As above. Good customer service on the Friday. Awful on Saturday by way of knowing what was happening.

22 September 2025

Nothing is too much for them, they are very helpful and a pleasure to deal with.

22 September 2025

Great customer service and kept me updated & were very understanding that I couldn't pick my car up until just before closing.

21 September 2025

Fantastic service by all staff. From the lady who greeted me in the morning to the service advisor who handed my car back. Washed and vacuumed. Special shout out to lady who keeps the showroom clean. Very polite and helpful.

20 September 2025

Very satisfied with the service I received from Lloyd reception staff aswell as Service Advisors. Many thanks to all.

18 September 2025

Well because you rock of course

18 September 2025

Sadly my window washers still don't work which is unfortunate because Lee Blackburn and the lady on the reception desk are fantastic who's name escapes me.

18 September 2025

Satisfied

17 September 2025

The staff are customer focussed and can't do enough to help. From Ben when booking in, Lee upon completion and Shirley on reception, all welcoming, helpful and ensuring I have a great experience. They are a credit to your brand.

17 September 2025

Staff very attentive, and helpful.

17 September 2025

2 faults from new dealt with profesionally

16 September 2025

All good

15 September 2025

Very organised, kept me upto date with my car and repairs

15 September 2025

Professional and always great customer service

15 September 2025

Great service, as always. The drop off and pick up service to and from the office is excellent.

14 September 2025

Please see above

13 September 2025

Great friendly service. Job done on time as stated

10 September 2025

My visit was as expected from the warm welcome to the length of time i was waiting.

10 September 2025

I am always acknowledged by everyone I talk to from Tim, Mark, Ryan, Reception Team

10 September 2025

As stated above.

08 September 2025

Overall good. Drivers seat moved in multiple directions. Irritating . Car was clean when I took it in. Didn't need cleaning & wasn't. When picked up scuff marks by pedals, door & sill. Wiped would be good attention to detail along with windows.

07 September 2025

Power steering diagnostic and repair has not cleared the problem!

07 September 2025

In depth, the service / repair was explained in great detail, updates where given as promised. Spot on. ????

07 September 2025

When ever I have used Lloyd at Blackpool I have always been well pleased with the Service given. Truly outstanding !

06 September 2025

Customer focused, you are known who you are as soon as you walk through the door.

04 September 2025

Just perfect

03 September 2025

See first question.

03 September 2025

As stated above

02 September 2025

As above

01 September 2025

Easy to book Convenient day Work completed as per time given

01 September 2025

Service carried out quickly and efficiently.

29 August 2025

Completely satisfied as usual.

28 August 2025

Sorted the issues quickly and kept us informed

27 August 2025

Friendly

27 August 2025

Easy from booking to collection - aware of the cost at every stage.

27 August 2025

Service done in good time and feedback given, car cleaned and hoovered too!

27 August 2025

From the time we got there we were looked after.

26 August 2025

They are excellent

25 August 2025

Very.

25 August 2025

Service attendant was helpful and efficient

25 August 2025

Excellent service from Darius

25 August 2025

Lloyd bmw have looked after me & my car for over 6 years now. Never been disappointed with the service I've received.

25 August 2025

Brought in for Brake fluid service and MOT - would be 5 stars however low tyre pressure warning came on when picked car up and RNS tyre was below pressure so clearly these hadn't been checked. 5 stars would be checking all levels for customers.

24 August 2025

The service merited 5 stars

24 August 2025

Polite freindly and helpfull

24 August 2025

Good service, very polite and friendly staff

24 August 2025

Dealt with straight away kept me informed

23 August 2025

All aspects 100%

22 August 2025

Fast efficient and reliable service.

20 August 2025

They continue to carry out the necessary warranty work as and when required and have also recently undertaken a full service of my vehicle which I am more than happy with and will continue to use Lloyds to maintain the running of my BMW

20 August 2025

Well looked after during visit

20 August 2025

Sometimes a hit and miss with minor problems but do get resolved

19 August 2025

I was able to relax and have refreshments while I waited for my car

19 August 2025

as above

19 August 2025

The service is second to none... In fact, you should charge me triple next time. I'll just delay the next boob job or tummy tuck... It'll all be fine because my ex partner will have to foot the bill at the expense of feeding my kids home cooked food.

18 August 2025

Easy to book, loved the check in process. Cleaned the car and ready in a couple of hours.

18 August 2025

Helpful lady on reception and nice helpful young man on service desk.

17 August 2025

Great service

17 August 2025

I was dealt with in a friendly way and the coffee was great ??

17 August 2025

Very efficient service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Lloyd Blackpool BMW

Address

Whitehills Business Park, Lytham St, Annes Way, Blackpool, FY4 5PQ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:11:00 - 16:00

Phone

01253979334

Map

Areas served

Blackpool, Fleetwood, Poulton-le-Fylde, Lytham, St. Annes, Thornton-Cleveleys

View map

Address

Whitehills Business Park, Lytham St, Annes Way, Blackpool, FY4 5PQ

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01253979334

Map

Areas served

Blackpool, Fleetwood, Poulton-le-Fylde, Lytham, St. Annes, Thornton-Cleveleys

View map

Address

Whitehills Business Park, Lytham St, Annes Way, Blackpool, FY4 5PQ

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01253979334

Map

Areas served

Blackpool, Fleetwood, Poulton-le-Fylde, Lytham, St. Annes, Thornton-Cleveleys

View map

Address

Whitehills Business Park, Lytham St, Annes Way, Blackpool, FY4 5PQ

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01253 607670

Map

Areas served

Blackpool, Fleetwood, Poulton-le-Fylde, Lytham, St. Annes, Thornton-Cleveleys

View map