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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
213 ratings and 133 comments received in the last 90 days.
15 June 2025
Very straight forward and easy transaction
13 June 2025
A good experience with a salesman who I've come to trust.
09 June 2025
Excellent service provided by all involved. Easy, quick, simple process.
04 June 2025
Excellent handover
10 May 2025
See my previous answer.
27 April 2025
From start to finish a great service
18 April 2025
Pleasant showroom, great people - friendly and efficient, made to feel extremely welcomed. Was clean and tidy, good selection of vehicles in the showroom. The product expert in Blackpool was fantastic - great product knowledge and personable.
13 July 2025
As above
12 July 2025
All work carried out satisfactirily and on time. I must also give recognition to the lady who keeps the showroom clean and tidy. She never stops! Great work.
10 July 2025
My car went into Lloyd's with a number of issues, some more complex than others. All were resolved by the service department and I was made aware of the diagnoses and kept updated on the progress of the repairs throughout.
09 July 2025
That did a great job
07 July 2025
Again always making excuses as to why my car couldn't be repaired. ITS ONLY 3 MONTHS OLD FROM NEW!!
07 July 2025
See above.
07 July 2025
Good service standard
07 July 2025
Seemed right ??
07 July 2025
Good service
07 July 2025
Helped with looking into problems with car
07 July 2025
It would have been 5 stars, however I had my car serviced at a garage nearer home the following day. The screenwash water bottle had been damaged and wouldn't hold liquid
06 July 2025
Really helpful, easy to talk to and quick. Right first time.
06 July 2025
Fitted me in to suit me.
05 July 2025
Great service
05 July 2025
Faultless service!
05 July 2025
A more personable approach is favourable by my family. Miss or Mrs white is a bit formal for us.
05 July 2025
See the above answer
04 July 2025
friendly staff
04 July 2025
Easy to book a time that suits me everybody is very welcoming . comfortable waiting area with tea & coffee.i must also say the valeting service is excellent ??
02 July 2025
Can not be unsatisfied it was a recall at no cost
02 July 2025
Issue was discussed with two service technicians and solution was agreed. From there the issue was resolved promptly
30 June 2025
Great experience this time round
30 June 2025
First class service, always helpful, always professional.
27 June 2025
excellent service, good work
27 June 2025
Service was great as always.
27 June 2025
Lee Blackburn was very professional and following up closely and honoring his words Very good experience
25 June 2025
As above / not given any proper technical explanation - more like I was thick / incompetent
25 June 2025
Friendly and helpful staff
25 June 2025
A good price and excellent service.
24 June 2025
Always excellent service and personable, professional staff.
24 June 2025
Excellent customer service. Quickly booked it and car fixed like new!!
24 June 2025
As per the above answer, the personal service provided was excellent and the goodies to say sorry was completely unexpected. I've always found BMW and excellent brand and the service was night and day to the experience I had with Audi. Thank you
24 June 2025
Work carried out as expected, at a good price
24 June 2025
Lee was brilliant to deal with. Very customer focused.
23 June 2025
Great set up
23 June 2025
Very good
23 June 2025
Stafff were very friendly and courteous
22 June 2025
Brilliant service and very quick turnaround
22 June 2025
Very good service with friendly staff. Booking in car was easy, quick vehicle service whilst waiting for vehicle.
21 June 2025
It's always a pleasure to visit
21 June 2025
Work completed efficiently
21 June 2025
Never had a problem with Lloyds.
20 June 2025
Always impeccable service. Well looked after in the dealership. So polite.
20 June 2025
Staff very courteous and helpful
18 June 2025
This branch were very fast to get me booked in (my local branch said it would take over a month for an appointment). Kept in contact whilst they had my car with updates.
17 June 2025
Straight forward service completed on time.
17 June 2025
They did everythign that was needed
14 June 2025
After dealing with Lloyds for over 10 yrs I cannot find fault with them.
14 June 2025
Seemless service
14 June 2025
Explained everything very clearly regarding any problems
12 June 2025
It would appear cars are not washed and waxed without requesting the service?
11 June 2025
Good friendly service as always
11 June 2025
All good
10 June 2025
Car was ready on time and nice and clean
09 June 2025
completely satisfied as it was carried out in a timely manner
09 June 2025
Slick efficient service
09 June 2025
Great service.
07 June 2025
You feel like you are receiving the best attention to your vehicle.
07 June 2025
The staff are lovely. Very friendly and approachable. Unlike my experiences at Bowker.
07 June 2025
Very
05 June 2025
Everything is explained by helpful staff and service times explained.
05 June 2025
Did a great service in timely manner to my specific requirements
05 June 2025
A nice complimentary wash and vac always a winner
04 June 2025
Everything was easy
04 June 2025
Same as no 1
03 June 2025
Everything at Lloyds Blackpool is carried out in a way that makes me feel like a valued customer
03 June 2025
Nothing was a problem
02 June 2025
Very helpful and professional
02 June 2025
Staff are brilliant
02 June 2025
Service carried out efficiently and on time
02 June 2025
See comments above.
02 June 2025
Everything went well.
02 June 2025
Pleasant staff, well placed location with easy access, professional people. Great detting.
01 June 2025
Repairs carried out promptly at a time/date that suited me.
31 May 2025
Great service
28 May 2025
Quick efficient service
28 May 2025
very friendly nothing too much truoble
28 May 2025
All very professional.
28 May 2025
The staff are superb, hence I keep taking my car back to them, even though it's not my local BMW dealership !!
27 May 2025
Fairly simple this time (MOT only) but as usual from Vicky in service team at the initial phone call/appointment setup to booking in system and in to Harley (?) with the video report and hospitality while I waited - all great as usual ??
26 May 2025
You gave me perfect service and left me with a smile ??
26 May 2025
Efficient service
21 May 2025
Excellent service from both advisor and technician!
19 May 2025
Need 2 visits now instead of 1
18 May 2025
Kept informed throughout during service
14 May 2025
See above
14 May 2025
It would have been 5 stars but when I got the car back & after driving off I noticed the dash cam was left with the power lead pulled out, I know this is done during service but this should have been put back so I had to pull over to reconnect :(
14 May 2025
Great service
13 May 2025
Always find the staff helpful informative and courteous when dealing with them.
12 May 2025
Everything got fixed on time and budget
12 May 2025
Fast efficient service in resolving my flat tyre.
11 May 2025
I am leaving a 10 because Lee always looks after me and listens to me when I ask that no one other than Lee drives my car and the technician is very careful with my car !
11 May 2025
Friendly and accommodating
08 May 2025
Could not fault anything from start of booking car in to picking the car up
08 May 2025
Overall, I was extremely satisfied with my service experience at Lloyd Blackpool. Special mention goes to service advisor Lee Blackburn, who demonstrated outstanding professionalism and exceptional attention to my needs. Lee took the time to explain
06 May 2025
Great service and communication
05 May 2025
friendly and efficient
05 May 2025
They had the car in for a recall and gave us a BMW goodie bag for the inconvenience of having the vehicle recalled
04 May 2025
Fault found but not repaired on day. Other issue Was locking nut but not returned and still hasn't been
03 May 2025
Generally do well to fit us in at a convenient time. Kept us informed about costs and time frames for completion.
02 May 2025
I was kept informed at every stage, great service
01 May 2025
coffee and biscuits whilst waiting to collect vehicle!!
01 May 2025
Always very professional
30 April 2025
I have simply nothing to complain about.
30 April 2025
Great service
30 April 2025
Problem repaired and do far no issues
29 April 2025
Lloyd Blackpool is utterly superb.
29 April 2025
Very satisfied
29 April 2025
Prompt and efficient service with great staff support too
28 April 2025
I have always had the best service possible and I have always been treated with the utmost respect from all your staff they are such a friendly lot i personally think they are fantastic at their jobs and as i said they are such a great lot of people
28 April 2025
Very helpful customer service and successful fault diagnosis and repair.
27 April 2025
Great centre, always happy to help you and do what they can.
26 April 2025
First class service.
26 April 2025
See above comment.
26 April 2025
As above. Allways a great service. Super helpful
25 April 2025
All completed in a timely manner, and the pick up/drop off service was invaluable.
23 April 2025
Thanks to Vicky & Louise on the service desk who arranged for the fault on our car to be rectified the same day I reported it. A first class service from Lloyds Blackpool.
22 April 2025
Very friendly welcome
21 April 2025
All good thank you
21 April 2025
Completed that which was required on time.
21 April 2025
had price for new front tyres which we accepted car went in only to find price was for wrong tyres new price was quite a bit higher not very happy car was in so not a lot we could do about it
21 April 2025
Very helpful including with my young son
19 April 2025
The best staff very friendly and professional. I live 1 mile from Bowker BMW in Preston but travel to Lloyd BMW in Blackpool that says how great they are.
18 April 2025
Lee and Vicki were both excellent and kept me fully informed at every stage.
18 April 2025
Professional company. Excellent service
04 July 2025
Handover went very smoothly.Ed certainly knows his stuff