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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
507 ratings and 267 comments received in the last 90 days.
11 November 2024
Informative throughout. Always friendly and helpful.
11 November 2024
It was lovely to have the fuss of the 'reveal' and to have Harvey to 'handover'
06 November 2024
Really very good, very helpful and sorted out what we wanted with the minimum of fuss.
06 November 2024
Very satisfied with Tim who sold the car to us
05 November 2024
Easy to deal with, located car we wanted, nothing too much trouble. Car came to Blackpool in a day, took delivery in a matter of days.
04 November 2024
A very quick stress free professional personal service, from everyone at Blackpool Lloyds BMW. They seemed genuinely excited for me about my new car and I felt my opinion was important to them. I wasn't just a number
03 November 2024
Very quick
25 October 2024
Extremely satisfied, The cost of the car and finance was transparent so there were no hidden surprises. During delivery Harvey was a mine of information, explaining the features and setting the car up to my personal requirements .
22 October 2024
There was no rush, all of my questions / concerns were properly dealt with by Jeremy and Harvey at Lloyds. All staff were very friendly and helpful.
14 October 2024
The salesman Made the whole process go so easy.
03 October 2024
All the team were helpful and obliging. Lauren was my contact for negotiating the price and keeping me in touch with delivery and handover.
01 October 2024
The sales team Dafyd Goldsmith. And the finance team and the rest of the staff are excellent
27 September 2024
Jeremy was patient, efficient and a pleasure to deal with
22 September 2024
Lots of attention to detail, no hard sale and satisfied I've got a great deal
20 September 2024
We were completely satisfied with how smoothly the purchase and delivery of the new car was.
16 September 2024
Everything was easy and swift
15 September 2024
Always straight forward with them .take you through the process and help you out
13 September 2024
Flawless process carried out in less than 4 days.
13 September 2024
Lloyds staff are extremely helpful
13 September 2024
Sales executive (Tim Barnes) was extremely helpful and patient. He took time to find out what I wanted and went the extra mile to ensure that I was happy with the options.
04 September 2024
Good contact throughout the process of purchase.
04 September 2024
See above
04 September 2024
The experience is unlike anything I've ever had at any dealership previously, this includes (Mini, Volkswagen, and Mercedes). Everything was very professional with nothing feeling forced.
27 November 2024
Could not ask for or expect better
27 November 2024
Service requests carried out plus additional care evident. Updated at all times and follow up to ensure satisfaction
27 November 2024
It was a good experience dealing with Lloyd BMW, I was dealt quickly and the courtesy lift to my workplace made the service day convenient for me.
27 November 2024
Dario's in service department helped me and the guys couldn't of done enough for me I was extremely impressed with the help given
27 November 2024
Work was completed within the estimated time.
27 November 2024
I am very satisfied with the service i received, the customer service is excellent and the waiting area at the dealership leaves you wanting for nothing
26 November 2024
Quick and easy. Only forgot to vacuum in boot with valet but a really minor issue
26 November 2024
Well it would have been 5 stars if it wasn't for the oil warning message
26 November 2024
It was good
26 November 2024
All I asked for was provided
25 November 2024
Very efficient very polite and efficient would highly recommend
25 November 2024
Pleasant encounter
25 November 2024
Timely service and great that the car was also well cleaned within the promised time.
25 November 2024
Did everything they said in the time they said
24 November 2024
Did as they said they would
24 November 2024
Were very impressed in receiving the video whilst carrying out the service
24 November 2024
Did everything they said they would
24 November 2024
Great service, so professional and nothing too much trouble.
23 November 2024
For the reasons stated above, this I would like to congratulate and recommend the service provided by Lee at the service desk, the whole process was excellent and we were treated so well as loyal customers for so many years.
22 November 2024
Thorough
22 November 2024
Had to wait for the part and then had slight problem during the works but again the team got it sorted
21 November 2024
It is nice to go to a garage who are helpful and give you all the information you require
21 November 2024
Good customer service
21 November 2024
Kept in touch and deal with the matter quickly
20 November 2024
Problem sorted quickly & even washed my car! Thanks
20 November 2024
My vehicle was on a BMW safety recall & only took 30 minutes.
20 November 2024
Great customer service
20 November 2024
Professional, courteous, helpful, friendly staff.
20 November 2024
Car booked in for MOT.Asked if wanted a hoover and wash.Said yes.Car hoovered but dash never touched.Paid approx £600 and on way home tyre sensor warning light still on.So technician couldn't even be bothered to put some air in my tyres !!
19 November 2024
Good friendly staff
19 November 2024
They know what are they doing with the jobs
19 November 2024
Had car less than a year and it's had to have some major work required
18 November 2024
Brilliant showroom, great service, I will be back in the future.
18 November 2024
My car has full BMW main dealership service history, but an older model. They failed to stamp my service book and I had to return to get this done.
18 November 2024
On picking up the car felt it was all a bit rushed as the member of staff appeared keen to get home as it was Friday afternoon! Signed up to a new service plan when I probably didnt need to due to low mileage and still had credit for another service.
18 November 2024
Friendly and helpful staff
18 November 2024
Friendly, helpful, expert service
18 November 2024
Very good
18 November 2024
Starts with booking in of my vehicle, service advisor couldn't access my details, so promised to confirm status of my service plan - didn't happen, nor did the passing of vehicle issues to enable correct time allocation.
18 November 2024
My service requirements were dealt with in a friendly and efficient manner and staff went the extra mile to check into an ongoing software issue whilst I waited. The courtesy car digital
18 November 2024
Valet of car poor
17 November 2024
amazing service
17 November 2024
Service was quicker than they said it would take as I was waiting for it it was a pleasant surprise
16 November 2024
Easy to do
15 November 2024
Good service
14 November 2024
Excellent service from Lloyds Blackpool, having the vehicle washed and the interior cleaned was a bonus.
14 November 2024
Always great service with friendly helpful staff
14 November 2024
Car allowed back on road with very poor brakes. Air in system.
14 November 2024
Received excellent level of service on what was just a small warranty issue. The fault itself was annoying (failed sensor linked to exhaust emissions - 3rd such fault in a year tho) but the way the team at Lloyd's dealt with it was exemplary
12 November 2024
Nothing was to much trouble , exceptional service receptionist
12 November 2024
As above very quick and pleasant staff
11 November 2024
They said they would investigate the radio issue but it's not resolved
11 November 2024
Superb staff
11 November 2024
Good service from receptionists, to service agents and quality of work done.
11 November 2024
My driver door electrics work as they should do so again very happy.
11 November 2024
Just fantastic service very caring they go the extra mile
11 November 2024
Helpful staff
11 November 2024
Issue dealt with effectively
10 November 2024
Booked in for recall to replace Drivers Airbag. Was given an estimated time of 99 mins but hit car back in under an hour.
10 November 2024
As always 1st class service from the team at Lloyd Blackpool.
10 November 2024
Not cleaned properly , this happened to my other car 4 months previous . A long way to travel for not a good job done
09 November 2024
Because I was satisfied
09 November 2024
I'm very happy with the work carried out and the mot was great and done quickly . I like that the car is given a full healthchexk and not just an mot .
09 November 2024
The service at Lloyds were very helpful, there were quick but professional and offered to clean the car great job
09 November 2024
Always happy with the service i get.
07 November 2024
Honesty
07 November 2024
Offered me a lift home however decided to work from the showroom
07 November 2024
The work was done professionally and all the staff I came into contact with where friendly and approachable.
07 November 2024
Quick efficient service
07 November 2024
Timely and efficient and kept me informed along the way.
06 November 2024
Smooth booking system, clear communication and absolutely no issues with quality of service.
06 November 2024
pleasant experience
06 November 2024
I swapped to Lloyd Blackpool when I moved to the area. I was formerly of Group 1 franchise, however, I'm delighted I made the switch. Lloyd Blackpool have been fantastic.
06 November 2024
Never any problems with the service
05 November 2024
Lloyds service standards and customer care is second to none. Friends I have who use alternative BMW dealers talk with my about quality of service and Lloyds are unequivocally ahead of the pack.
05 November 2024
A hassle free experience
05 November 2024
Coolant replaced, since been dripping coolant/antifreeze onto my driveway for past week! Vehicle not used since workshop visit. Called today, advised it may be old coolant in undertray?? NOT GOOD ?? Workshop should've washed away old coolant????
04 November 2024
My car went in for a safety recall for driver's air bag. Was finished in the time specified, complete with a health check on tyres and brakes.
04 November 2024
Transport home and back to the garage on time. No wait when I got there. Assistant found my glasses and umbrella which I had inadvertently left behind. Collecting these items was straight forward
04 November 2024
Dash cam was fitted as described
04 November 2024
Always very good service
03 November 2024
Very professional and top quality work and service
03 November 2024
Nice brew whilst I'm waiting and a comfy area to do some work so I don't have to take time off work or mess about getting lift home and back
02 November 2024
Very nice and friendly to do business with
02 November 2024
Very good personal friendly service.
02 November 2024
Good service, however wouldn't use the self check in again. (Too many questions)
31 October 2024
The whole experience was very professional
31 October 2024
Booking a MOT is so straight forward here. From the reminder through to booking in and completion went without any issues.
31 October 2024
Tyre pressure issue mentioned above. I had to return to the dealership to get this checked/resolved after paying for 2 new tyres and fitting.
30 October 2024
Did what they said they were going to do
30 October 2024
Very smooth customer journey
30 October 2024
Excellent communication and expertise from the service staff
29 October 2024
Good overall service. I was told my car would be washed following the service. It wasn't!
29 October 2024
Excellent customer service and all work undertaken is of a high standard. The self service check-in kiosks are a great addition and facilitate quick and easy drop offs when servicing your vehicle.
29 October 2024
We were given great help and advice and kept informed throughout the work involved. My car handed back with a smile and very clean!
29 October 2024
Very good
28 October 2024
Service completed quickly I got a date convenient to me and additional repair needed was able to be done at the same time.
28 October 2024
Friendly service
28 October 2024
Really quick, kept updated throughout
28 October 2024
Excellent customer service provided
27 October 2024
I was completely satisfied with the issue i had with my car. Excellent service given by service staff and also my car was washed cleaned very nicely and kept all ready to take delivery of my car. Thanks to all BMW staff.
27 October 2024
Took care of me and did everything that I'd asked
27 October 2024
First class service
26 October 2024
Quick and efficient
26 October 2024
Kept us up to date on arrival of parts we ordered.
26 October 2024
A straight forward visit with no challenges
25 October 2024
One of my tires was inflated to 2.5psi whilst the other 3 had 1.9psi. Seeing as this was a service and you gave me advice on a tire tread then why not check the correct tire pressures? Odd
25 October 2024
Work done quickly and efficiently, staff looked after poor needs.
24 October 2024
Friendly, professional. All work completed successfully, and car returned on time
24 October 2024
Fantastic service. Brian a great salesman, informative, honest and not at all pushy. Easy transaction.
24 October 2024
On time and informative
23 October 2024
Communicated well, kept informed and advised of all issues
22 October 2024
First class expeditious service
22 October 2024
Service manager certainly had an issue with me and made a rude remark about older people and technology!!
21 October 2024
Didn't clean my car
21 October 2024
Very good - from check in to completing the service on the car.
21 October 2024
Excellent customer service
21 October 2024
Easy check in and kept up to date with service progress
21 October 2024
Car in for recall and no courtesy car offered and with the position of your showroom very difficult to have to arrange getting there twice
21 October 2024
Dealt with efficiently and friendly
21 October 2024
Only an Air Bag call in but handled very well, and with a valet!
20 October 2024
Everything was explained before hand car came back clean inside and out
20 October 2024
Collected new car, and no problem with the handover from Lauren.
20 October 2024
As above
19 October 2024
Didn't valet car as offered
19 October 2024
Extremely happy
19 October 2024
I recently took my car for servicing. Right from my arrival at the garage,I was directed to the relevant person who was expecting me.works were carried out swiftly and efficiently. Question was dealt with knowledge and confidence.
18 October 2024
Excellent service, easy to check in, kept informed of vehicle progress whilst it's in the garage. Friendly staff when calling to book in the vehicle and at pickup, everything is explained clearly.
18 October 2024
Always great to deal with. That's all members f staff I've ever come in contact with
17 October 2024
car repaired and returned to my complete satisfaction
16 October 2024
Efficient check completed and videoed. Clear report
16 October 2024
The service call came early. This means the car will have to undergo an MOT test at a time when a service is not required. This is not the fault of Lloyd's
15 October 2024
Same as above not interested at all in helping and no concerns about a large amount of water on board the car!!
15 October 2024
Great service, fast & efficient
15 October 2024
Very easy to deal with
15 October 2024
First Class Service
15 October 2024
We appreciate the courtesy Pick up and drop off service by Mr.Jeremy Needham.
15 October 2024
Always an enjoyable visit - friendly and welcoming staff, efficient service to my vehicle and an excellent waiting area.
15 October 2024
Its just a pleasure to visit . Even though I drive the second highest mileage car on there books , you still get treated like you have the latest new model
14 October 2024
Felt comfortable with the service advisor.
14 October 2024
Great customer service always helpful in explaining wgat has been done to the car
14 October 2024
Knowledgeable and very helpful staff. Wouldn't go anywhere else
14 October 2024
Thank you to the team at Lloyd Blackpool, especially Lee who went above and beyond and beyond,.
13 October 2024
The work required was carried out in a timely manner and I was looked after extremely well whilst at the dealership.
13 October 2024
Excellent service
13 October 2024
The BMW Blackpool are very accommodating & they have a service of pick up & drop off car which is very helpful.
13 October 2024
Very good service from Lloyd BMW
12 October 2024
Very efficient
12 October 2024
I was totally satisfied with the service I received.
10 October 2024
Fast, efficient service. Friendly, helpful staff.
10 October 2024
Car has a major gearbox problem which obviously wasn't checked before selling the vehicle and the air conditioning needed re-gasing which i have paid for independently.
10 October 2024
Pleasant staff , clean building
10 October 2024
Staff very friendly
10 October 2024
Overall the service at Lloyd blackpool was great, it took slightly longer then expected for my car to be ready but the reception area was comfortable to wait in.
09 October 2024
Service completed but not updated and had to call myself. Very good driver service
09 October 2024
Very good
09 October 2024
Car was deemed good from its mot. Staff were fine. Best of all the guy who cleaned my car did a smashing job.
09 October 2024
Whole process worked well and i feel they make a genuine effort to look after the customer
09 October 2024
Couldn't fault anything!
09 October 2024
Because explain everything to me and I am very happy thank you
08 October 2024
Kept up to date with progress. Made comfortable and given a coffee and biscuits
08 October 2024
Fantastic service as always.
07 October 2024
everything good plus clean car which I was not expecting.
07 October 2024
On time and efficient service
07 October 2024
As above
07 October 2024
Efficient and competent staff operating a smooth and well run operation.
06 October 2024
All went well, friendly staff and the price was competitive.
06 October 2024
The work was carried out without any problems though I do feel that you should be giving a discount to regular, loyal customers.
06 October 2024
No problems only on time solutions. As ever
05 October 2024
Very courteous and helpful.
05 October 2024
Lage Smears of polish(?) left on top of dash - hard to polish in and needed wiping down affterwards.;Tyres needed topping up days later as warning came on
04 October 2024
I was looked after and totally informed during my MOT
03 October 2024
1st class service
01 October 2024
great branch to deal with
01 October 2024
All ran smoothly and on time
01 October 2024
Work carried out efficiently and slight problem sorted out quickly.
30 September 2024
The job was done & I was satisfied with get way my problem was handled.
30 September 2024
Sadly the vehicle was not cleaned or vacuumed. This was always a very nice touch in the past, is there any reason why this has changed
29 September 2024
Didn't fix the problem first time but generally good service
29 September 2024
Has from my first caption the service was first class
28 September 2024
Experienced people who provide sound advice.
27 September 2024
Im costimer there more 4 years and my brother longer. We are satisfy and like this Blackpool Lloyd BMW always. Personal cooperation with us.
27 September 2024
Completely satisfied, they're a great team
26 September 2024
From the second you walk through the door, your made to feel welcome. Throughout your time within the building I am looked after. Everything is explained to you through the process. And the gestures which you receive go above and beyond.
26 September 2024
Everything done as agreed.
25 September 2024
Everybody went way beyond my expectations.
23 September 2024
Everything was excellent
23 September 2024
Service and MOT carried out on time
23 September 2024
I was told my car was ready as soon as the work was completed and everything was explained on collection.
22 September 2024
Quick to book in and diagnose.
22 September 2024
Same as previous question
22 September 2024
Service centre staff were friendly and kept me informed of the service process at all times
22 September 2024
Have fault with car when handed back over . Service did a road test and was handed back win no fuel. From 110miles to 30miles.
21 September 2024
No issues at all
21 September 2024
Excellent.We were booked in for 16th September, as we live near Chorley/Preston we asked if we could bring the car on Sunday afternoon to avoid having to travel during rush hour on the M6 on Monday morning, and it was no problem at all for Lloyds.
21 September 2024
Precise, efficient and always of high, professional quality.
21 September 2024
Friendly and well organised service advisor
19 September 2024
All went as planned .
19 September 2024
It's what I would expect from a premium marque
19 September 2024
Great service fitted me in on a Saturday ,so I didn't need a day off work, at short notice
18 September 2024
Car was sorted and I was Good2Go Yaay!
18 September 2024
I was dealt with promptly and the service on my car was conducted as promised while I waited in the showroom as agreed. A great experience!
17 September 2024
Always friendly and efficient
17 September 2024
Regularly updated me on each stage of the warranty claim and the work being carried out
17 September 2024
Did everything in the time discussed
17 September 2024
Excellent communication
17 September 2024
Lee Blackburn talked me through everything.
17 September 2024
Great interaction with the team in particular Lee and Vicky - thank you!
15 September 2024
As ever, whenever I contact/visit Lloyd at Blackpool I have ALWAYS had nothing but exemplary Service.
15 September 2024
Callum west always looks after me and is a credit to Blackpool BMW
14 September 2024
The say what they're going to do, and do it with a smile
14 September 2024
Responsive team, good service, car delivered back clean. Lee who I dealt with was a decent guy.
14 September 2024
Always prompt and reliable service.
14 September 2024
Lloyds try very hard to display genuine respect to me, the customer. Pretty much always try to go that extra mile for me.
14 September 2024
Usual high standards
14 September 2024
The member of the sales team was exceptional. He listened to my needs and helped with all the questions I had. He treated me very professionally but also 'like a friend' no hard sell and pressure to make a sale.
13 September 2024
always in touch, detailed with work, updates and car always ready when stated
13 September 2024
Car not. Leaned very well.
13 September 2024
They take care of everything for you.and really go out of their way for you
12 September 2024
Nothing to add to above remarks...all very good....service personnel very switched on and helpful.
11 September 2024
I had an MOT and a vehicle check.
11 September 2024
Flawless service. Helpful, considerate, accommodating!
11 September 2024
Good friendly service
11 September 2024
Louise Dixon looked after me in Service and was professional as always.
10 September 2024
Customer service at reception
10 September 2024
Happy with the work carried out in my car
10 September 2024
Mine was a recall.Top level service provided .
10 September 2024
Happy to know my service history is stored on the car and on the web.
09 September 2024
From time to time the unexpected happens, it's how the team at Lloyd deal with the problem that makes the difference.
09 September 2024
Amazing customer service from the whole team at Lloyds BMW, special thanks to Lee Blackburn for his professionalism, honesty and efficient service.
09 September 2024
Lovely staff who always make you feel important, and they provide a great service and keep you updated
09 September 2024
Efficient, polite staff, and clean well presented showroom.
09 September 2024
As I said pricing is not competitive
09 September 2024
Always helpful and go the extra mile.
09 September 2024
Brillianr service from Alison, Rena Claire & Nicole
09 September 2024
Everything was brilliant, like mentioned above really. I just wished I didn't have to visit as often.. However, the 5 star experience makes up for it!
08 September 2024
Very satisfied, everything done as expected
07 September 2024
Each member of your staff are courteous and helpful through out my time spent with them, from the ladies on reception to the lady who cleans who asked if I would like another coffee while I was there, your staff at BMW Blackpool are professional.
07 September 2024
You are easy to do business with
07 September 2024
Very
07 September 2024
Very good
06 September 2024
Efficient
04 September 2024
Very good experience
25 November 2024
First class handover!