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ABOUT LLOYD BLACKPOOL.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They are a great team. Really helpful and friendly

Service

fitted me in a short notice, job completed on time

Service

Louise Dixon went out of her way to provide us with a high level of service

Service

Very disappointed with the quality of the 'wash and vac'. Speckled paintwork and tyre walls untreated.I have an annual 'wash and vac' contract with LLoyds and have very little problem with that.

Service

Always very professional

Service

Easy booking in, efficient, pleasant, courteous, punctual.

Service

Taken it to long getting my car in and it was my seconds time

Service

Only issue was that I had arranged to drop car off at 8.15 but had to wait 20 minutes as there was a queue

Service

they did everything quickly and of high standerd

Service

No issues and well looked after

Service

Pleasant premises with space to relax in comfort with refreshments if waiting for your vehicle;Helpful and friendly staffI have had some upgrades to the car and special praise goes to the Parts Manager Chris who has been very helpful

Service

No problems made to feel special, good all round experience

Service

Very good but a little more expensive than others for my older 13 year old car.

Service

See above.I was made to feel welcome from the moment I arrived and all staff couldn't have been more helpful and friendly

Service

Excellent service from booking in to job done. Excellent assistance from Sam Peak the service representative. Car returned washed and vacuumed to a high standard.

Service

I have always had immediate and courteous service from all personnel. In fact it is always a pleasure to visit.

Service

Efficient, attentive, friendly service.

Service

It just takes too long to book in and to pick up. It’s a small thing but if you could speed this process up that would be good.

Service

All staff are very friendly and helpful.

Service

Friendly staff who went out of there way to help

Service

Nothing was too much trouble

Service

No issues everything completed by set time.

Service

Ok

Service

Excellent service every time.

Service

The staff are very friendly without being pally and are very good at what they do.Nothing is too much trouble and the coffee is good!!

Service

As above. They thoroughly deserve the awards they have won.

Service

Friendly and welcoming staff

Service

The whole service was very professional

Service

because I am completely satisfied !

Service

They are always very helpful and provide an excellent service

Service

Excellent as always

Service

No suprises what was quoted was completed

Service

Everything was done as stated on time and efficently

Service

fair response

Service

A fantastic service from the minute you walk through the door. A warm welcome from the ladies on reception and attentiveness and attention to detail from all the guys in the service department.

Service

Great staff, quick service.

Service

It was done efficiently and to high standard.

Service

Lovely staff great service

Service

painless timely service, helpful friendly staff and sterling service as usual

Service

Comprehensive check as well as service, started and finished exactly on time. Findings from service discussed with me.

Service

Everything worked as promised with the repair covered under warranty and car was thoroughly cleaned.

Service

Lloyds always provide me with a good service from start to finish.

Service

Unable to resolve all the faults that I have experienced.

Service

I have used Lloyd’s for around 6 years now and the quality of professionalism never fails to amaze. Great team.

Service

All good

Service

Kept informed .... messages / video. Staff well informed and polite

Service

Great team

Service

because everybody is so professional it just shines through and nothing is to much of an effort to them

Service

Just above niggles which could have been avoided

Service

Professional, friendly service.Customer focus and care.

Service

Everything works as it should, Car nice and clean

Service

Helpful service staff. Sourced an X3 to borrow while they carried out work on my 120. Knowledgeable too.

Service

Excellent from reception on entry to follow up afterwards. Great team

Service

Lloyds always treat us very well. Staff are courteous polite and friendly.

Service

Excellent 5 star service as usual.

Service

The stmtaff at Lloyd are friendly; professional and caring. They alway act in the best interests of their customer. The issue that I had was resolved to my satisfaction.

Service

Dropped off the car. Work done and ready for collection in good time.

Service

It was rushed, i suspect because it was a Saturday and the last service of the day. It took approx 1hr and cost me £240. The car wasn’t cleaned properly outside or in and a car mat was left in the workshop. The person who greeted me left before I did

Service

Work completed on time to a high standard, excellent staff.

Service

Cannot fault the personnel who deal with the customers.

Service

car went in for service came out perfect

Service

My vehicle was serviced and valeted and a courtesy car was provided.

Service

I booked the car in for a '90 minute' service and had to wait over two hours for the car in the end. I was late back to work as a result.

Service

I am treated as a person, not simply a customer.

Service

I had an issue at point of sale and then had an issue with my brakes after 4000 miles. I was charged £120 to have the breaks cleaned and then had £60 refunded after a chat with Gavin

Service

Professional and friendly staff throughout as always, attention to detail is always first class.

Service

See above + all the staff I have encountered (reception and service advisors) have been extremely polite, very friendly and very helpful (I have never met him, but the valeter also provides an excellent and welcome service!).

Service

The personal service offered by BMW at Lloyds in Blackpool is excellent . I was made to feel welcome and was informed during the day as to the progress with the service of my car.

Service

No complaints from start to finish. The wash and valet is a nice touch.

Service

I had a small problem and it was rectified without quibble. Nice customer care.

Service

The service was fine, despite not being the price originally quoted.The wash and vac was extremely poor quality leaving my car dirty and there were clear areas that had been missed. It seemed very rushed.

Service

Lloyds BMW cannot do enough for me, i wouldnt go anywhere else. Ive become great friends with virtually the whole team, and i call in at least twice a week, and even socialize with members of the staff.

Service

Service was very professional

Service

Refreshingly good customer service

Service

never had any issues when taking the car in for service or work

Service

nothing was too much trouble and they listened to me

Service

Car is immaculate. You wouldn't believe I dmhad a dog and 3 kids in it regularly

Service

From the making the original service booking; to arrival and key handover; to providing a courtesy car; right through to the pick up and repair, the team synchronisation was flawless and every stage professional and courteous. A well tuned machine.

Service

All staff from reception, through to sales, parts and service at Lloyd Blackpool have always been polite, pleasant and very obliging. This is in marked contrast to a more local BMW dealer where you are made to feel a bit of an inconvenience.

Service

Very helpful , polite and professional service personnel

Service

Very professional service and extremely courteous.

Service

Excellent service

Service

Short notice request for fault check. Resolved the following day.

Service

The whole organisation of the site works very well.

Service

Very satisfied and received a courteous service.

Service

All completed in the advised time frame to the usual high standard

Service

The service is excellent, although the costs of service is also high

Service

Feedback provided previously

Service

The concern by everyone about my recent problem was second to none.The fault was rectified within 24 hours.

Service

Straightforward, efficient and fully explained

Service

The guy that i dealt with was very courteous they fixed my car so i am very happy

Service

Washer bottle wasn't topped up as it has run out within a few weeks.

Service

Car was booked in at half ten. Was told it would be 90 minutes and they kept to that time.

Service

Sorted out the problem as soon as they can. Feed back to customers quickly.

Service

They addressed the problems I had with my vehicle and kept me fully updated with the jobs

Service

everything was explained about the work being carried out on my car but also the questions I asked regarding other matters where answered right away with advice on what to do . I'm still waiting for an e mail response from the other dealership .

Service

The staff member who helped us was knowledgeable and polite, the facilities were clean and tidy, the atmosphere was pleasant.

Service

The service and attention to detail are simply beyond my wildest dreams. The staff all seem to be very effective at going the extra mile to ensure your visit is completely satisfactory. My special thanks go to Tim, Alan and Janet in the body shop.

Service

Great service, friendly staff. Kane and Gavin were very professional

Service

great service

Service

Staff cannot do enough to help you

Service

Can’t fault the dealers. Prompt with everything

Sales

Danny Greaves and Rossi Polak, as well as the rest of Lloyd BMW staff, are an absolute credit and mean that not only have I purchased two cars from them but have also taken my wife to purchase her car from them.

Sales

made us feel welcome, coffee all the time and nothing was too much trouble. I felt as thou I was buying a car at 115.000 the way we were treated.

Sales

only issue was set up issues with BMW connected - took a couple of days and few phones call to your service desk to rectify

Sales

Everyone was friendly and helpful

Sales

Very informative and very relaxed handover thumbs up from me and my wife ??

Sales

Nothing was too much trouble

Sales

Couldn’t have asked for anything more - perhaps a bow on my next car

Sales

lets you take all the time you need

Sales

Excellet service

Sales

The experience has bettered both Mercedes and Landrover

Sales

Everyone involved were amazing and we could not have wished for better, it was only after we found and presented the stereo problem that things went bad.

Sales

From seeing the car we liked in your show room to actually driving the car out of your show room, the process was very quick .