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Excellent in every way.
Job done on time and as agreed. Always made to feel like a real person not just a customer
The oil service was performed efficiently and the vehicle was cleaned thoroughly and vacuumed out. Free coffee and biscuits were provided whilst I waited.
I was not notified about the service warning on my car to change the brake fluid. If I had been then I would have requested it to be done at the time. Also I booked the MOT online at 10 AM and received a call a few days later stating it would be 12.
When I dropped the car off I was told it would be cleaned and hoovered. When I collected it they hadnt hoovered it
4/6 of our family vehicles are cared for by Lloyd BMW/Mini.
Great service as always
please see aboveoverall the actual valet was superb
Everything completed in time specified.
Please see above.
Service was videod and feedback given.
Polite and friendly experience.Kept fully informed about status of work being carried out.
Friendly, polite andefficient service
Car always wash and vacuumed - looks good!
Lloyd are the best Bmw dealership I have ever been to. Everyone is friendly courteous and deliver what they promise
Really pleased with car and lloyds service
Excellent service very prompt and efficient.
Friendly knowledable and explained everything about the service.
Very efficient, friendly, welcomeing
They gave me a time that suited me, they told me how long it would take, they gave it a valet and it was ready in the time they said it would. I had a nice coffee and biscuit and a read of the paper whilst waiting. Everyone was very polite.
i received a video of the service examination whilst i was waiting for my car. t was returned to me washed and hoovered and in the time specified.
GIVEN COURTESY CAR AND JOB DONE CAR VALETED
Nice people to deal with
very amenable at service.was delayed till around closing time but they stayed open to process me and get my car back to me.
Excellent , courteous service.
I was looked after superbly and a courtesy car was provided without fuss.
I left the car first thing and received a call early afternoon to say it was ready.The problem was fully explained to me and what had been done to rectify it.
From initial contact by telephone to face-to-face attendance, very friendly and very helpful service desk receptionists. Timely appointments and fast service. Comfortable working space while waiting for diagnostics with plenty of coffee! Courtesy car
Very friendly helpful staff who do what they say they will do without being intrusive or pressurising .
The staff are very courteous and the vehicle is always well presented.
Always looked after in the showroom with teas or coffees if we need to wait. Always kept informed and updated at all stages.
No issues with fast and efficient service.
Service was done satisfactorily within the time promised. Staff then spent time explaining to me how to update the Satnav.
Ongoing problem with PDC failure but resolved.
Car was promised to be returned late afternoon and even though some additional warranty work had to be carried out its promise was still met
Did exactly what was asked of them
Keep me updated as to what is happening
no problems - quick service
Work completed to satisfaction - a little disappointed that it took so long to get everything sorted, owing to the insurance company having to give authorisation for the repair to be completed
Sam Peak provided us with outstanding customer service and went the extra mile to ensure that we did not have to make a second visit for any warranty work to be completed.
Alway a good friendly service from the minute you walk in the door
Helpful staff, work completed as promised and car well cleaned and valeted.
The staff were very helpful and knowledgeable
The work carried out was done to my satisfaction in the time quoted.
LLoyd have never disappointed and always delivered excellent service.
Nothing too much trouble.Insurance premium waived on loan car.
Well looked after from start to finish. Nothing was too much trouble.
Sales person, matched my needs and budget, also allowing me to purchase a car with higher specification.
As always the staff were professional, helpful and friendly. Everything went to plan and I was kept fully informed
Polite,knowledgeable and friendly staff
The service team took control immediately. My car needed repair due to a recent accident and that in itself proved very stressful. The BMW team took ALL that stress away and gave me peace of mind. That is priceless.
Just a quality service
Prompt service good explanation of future requirements, without unnecessary upselling
All work done as promised. Call back made. I3 courtesy car. Free valet
Outstanding service experience from start to finish.
No problems, booked on the phone and service carried out at a time to suit me. tea or coffee and newspapers available
If we were not satisfied we would no longer purchase from Lloyds. We are treated as friends, not simply customers.
Fantastic friendly dealership, very polite, always do their best to meet your needs, highly professional.
Could not fault customer service.
We were treated like customers should be treated.With courtesy and politeness .It was a pleasurable experience throughout the whole process.
Went the extra mile with complementary vehicle inspection and very please with body work repair and a small hitch I had with the drivetrain.Thank you very much
Lloyd Blackpool are more than just a BMW dealership to me, they have become my friends, and i look forward to seeing them regularly, in fact, im there again tomorrow.They look after me so well, and nothing is too much trouble.
Dealt with promptly, efficiently and courteously
Service completed on time and no extra charges
I managed to get a damaged tyre on my way to work, called into Lloyds on the way and my issue was dealt with there and then. I didnt have an appointment but the service team worked wonders to get me back on the road within a few hours. Excellent.
Everything went well.
They look after you like royalty. X
recently had my first service, completed on time, service advisor very knowledgeable and had to ability to make decisions on the spot, small problem with tyre pressure, sorted out with the highest customer service skills, thank you
Staff were excellent, knew what they were doing. Treated ne nice
Car was serviced as expected and came back washed and hoovered, they also topped up the screen wash which was appreciated
You are actually made to feel like a valued individual at Lloyd Blackpool
Lloyd BMW and Callum provided excellent customer service and care. There was a minor issue with a replacement grill and both were replaced whilst I waited. My car was returned immaculate.
completly sattisfied with what they did for me, they way i was spoken to and did everything
In a world full of idleness, every representative I had the pleasure of dealing with went over and above, offering passionate service and taking great pride in their own individual responsibilities. I wouldnt take my car anywhere else.
Service carried out on time , car cleaned and full explanation of service explained clearly.
Great staff, nice showroom
All issues resolved timeously
Welcoming friendly and professional reception. Appointment based system saves waiting time - work is always completed on time. Impressive efficiency of technical staff.Comprehensive report on completion.Car cleaned and vacuumed.
My recent experience was first class. Staff were a credit to the company.
The issue regarding the car was resolved quickly and efficiently.
Job was done to a very high standard. Amazing service by every member of staff .
As usual the service I received was perfect. Without him the service were busy I was not standing around. I was offered coffee and was assured that they would would see me as soon as possible. I was kept updated at all times during the cars service
Excellent customer service and efficient use of my time. Extremely courteous throughout
Friendly staff, all work carried out to plan and I was updated when appropriate.
Dealt with a challenging experience extremely well . What could have been a very difficult situation I came away very satisfied
Same answer as above service fabulous ..
First class service
I have another dealer literally 100yards from work but Lloyds (55 miles away) provide a much better service and is worth the mileage.
I get my car back all done and valeted as a bonus.
Professional, efficient, helpful and friendly service every time.If you need to wait, there is coffee, reading material and comfy seats available.
As above great service but expensive £50 to change a bulb !
Great service from Sam the service advisor. Thorough, fast attention to car- and it comes back clean!,
Attention to detail very good
no complaints at all
Very satified that my car was serviced correctly. Thank you.
Personnel service with a smile.
Great service team
No worries every thing is taken care off efficiently and satisfactury
All queries were answered
Problem solved efficiently
They are very efficient and very obliging at Blackpool and if you have to wait a short while for a service you are extremely well looked after.
Very helpful and professional
Superb Service & Attention to detail
Staff friendly and knowledgeable.
Always a pleasurable experience
First class as usual
Great service provided. Car collected and returned
There was a dispute about a repair under guarantee but it was eventually resolved to my satisfaction.
As above, Lloyd Blackpool always give me their best service.
Excellent service, willingness to work with customers to make them happy.. dropped offf/picked up all on time. Keen to price match on tyres prices - very impressed.
They keep you fully updated on progress. The showroom is a very comfortable environment to wait in while your service is completed
Completed the service on my car when they said they would an on time.
Totally professional as always and I know my car will always be returned in perfect working order.
Very pleased with all aspects of dealings with bmw staff,very pleasant andKnowledgable
Very satisfied, well looked after by Paul Woodman senior sales executive.
Excellent service and assistance throughout
For the reasons above
Lee (our sales person) was so, so helpful. Even showing my husband how to get various apps to enjoy our car to the max. As we are pensioners and a bit "techno phobic" that took some patience on his part, I can tell you.
The sales staff go beyond that thats required for excellent service.
Lloyds have efficiently looked after my purchases and servicing of 5 BMW cars.
introduced to Gavin Seed the service manager and explained the service process and if their are any issues
We purchased our car from Lioyd Blackpool. Sales Executive Danny Greaves looked after us. Very informative, nothing was to much for him.
Each and every member of the team I dealt with at Lloyds BMW were extremely helpful and accommodating, I would have no doubts about returning in future.
Car was ready
Everyone was very helpful and knowledgeable.
They addressed all of my needs
Dealt with Lloyd Blackpool before where I was sold a great car, broke my heart to trade it in but Walter was right my 340i is a considerable step up on my 325i, has a fbulous 8 speed gearbox!
The guys took extra time out with myself, as they knew I was very nervy taking out a larger car on the roads for the first time. They professionally but friendly showed me all the features, and made the experience safe and enjoyable.
Car was ready and waiting inside the hand over bay.
Requested a treatment on the leather and the paintwork. Car was ready on time with no fuss
The friendliness, informative and general experience was most enjoyable.
All questions answered to satisfaction and good experience throughout the purchase
Because the whole process was good from start to finish
Paul Woodman is such a delight to deal with. No sales pressure ..... understands my requirements and tailors a car to my needs
Everything went smoothly and the car demonstration was excellent
All questions answered, very well guided thru' the models and variations and not pushed at all. Very friendly and knowledgable salesman eager to save me money to buy what I required.