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ABOUT LLOYD BLACKPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent in every way.

Service

Job done on time and as agreed. Always made to feel like a real person not just a customer

Service

The oil service was performed efficiently and the vehicle was cleaned thoroughly and vacuumed out. Free coffee and biscuits were provided whilst I waited.

Service

I was not notified about the service warning on my car to change the brake fluid. If I had been then I would have requested it to be done at the time. Also I booked the MOT online at 10 AM and received a call a few days later stating it would be 12.

Service

When I dropped the car off I was told it would be cleaned and hoovered. When I collected it they hadn’t hoovered it

Service

4/6 of our family vehicles are cared for by Lloyd BMW/Mini.

Service

Great service as always

Service

please see aboveoverall the actual valet was superb

Service

Everything completed in time specified.

Service

Please see above.

Service

Service was videod and feedback given.

Service

Polite and friendly experience.Kept fully informed about status of work being carried out.

Service

Friendly, polite andefficient service

Service

Car always wash and vacuumed - looks good!

Service

Lloyd are the best Bmw dealership I have ever been to. Everyone is friendly courteous and deliver what they promise

Service

Really pleased with car and lloyds service

Service

Excellent service very prompt and efficient.

Service

Friendly knowledable and explained everything about the service.

Service

Very efficient, friendly, welcomeing

Service

Great stafg

Service

They gave me a time that suited me, they told me how long it would take, they gave it a valet and it was ready in the time they said it would. I had a nice coffee and biscuit and a read of the paper whilst waiting. Everyone was very polite.

Service

i received a video of the service examination whilst i was waiting for my car. t was returned to me washed and hoovered and in the time specified.

Service

GIVEN COURTESY CAR AND JOB DONE CAR VALETED

Service

Nice people to deal with

Service

very amenable at service.was delayed till around closing time but they stayed open to process me and get my car back to me.

Service

Excellent , courteous service.

Service

I was looked after superbly and a courtesy car was provided without fuss.

Service

I left the car first thing and received a call early afternoon to say it was ready.The problem was fully explained to me and what had been done to rectify it.

Service

From initial contact by telephone to face-to-face attendance, very friendly and very helpful service desk receptionists. Timely appointments and fast service. Comfortable working space while waiting for diagnostics with plenty of coffee! Courtesy car

Service

Very friendly helpful staff who do what they say they will do without being intrusive or pressurising .

Service

Consistent

Service

The staff are very courteous and the vehicle is always well presented.

Service

Always looked after in the showroom with teas or coffees if we need to wait. Always kept informed and updated at all stages.

Service

No issues with fast and efficient service.

Service

Service was done satisfactorily within the time promised. Staff then spent time explaining to me how to update the Satnav.

Service

Ongoing problem with PDC failure but resolved.

Service

Car was promised to be returned late afternoon and even though some additional warranty work had to be carried out its promise was still met

Service

Did exactly what was asked of them

Service

Keep me updated as to what is happening

Service

no problems - quick service

Service

Work completed to satisfaction - a little disappointed that it took so long to get everything sorted, owing to the insurance company having to give authorisation for the repair to be completed

Service

Sam Peak provided us with outstanding customer service and went the extra mile to ensure that we did not have to make a second visit for any warranty work to be completed.

Service

Alway a good friendly service from the minute you walk in the door

Service

Helpful staff, work completed as promised and car well cleaned and valeted.

Service

The staff were very helpful and knowledgeable

Service

The work carried out was done to my satisfaction in the time quoted.

Service

LLoyd have never disappointed and always delivered excellent service.

Service

Nothing too much trouble.Insurance premium waived on loan car.

Service

Well looked after from start to finish. Nothing was too much trouble.

Service

Sales person, matched my needs and budget, also allowing me to purchase a car with higher specification.

Service

Faultless

Service

As always the staff were professional, helpful and friendly. Everything went to plan and I was kept fully informed

Service

Polite,knowledgeable and friendly staff

Service

The service team took control immediately. My car needed repair due to a recent accident and that in itself proved very stressful. The BMW team took ALL that stress away and gave me peace of mind. That is priceless.

Service

Just a quality service

Service

Prompt service good explanation of future requirements, without unnecessary upselling

Service

All work done as promised. Call back made. I3 courtesy car. Free valet

Service

Outstanding service experience from start to finish.

Service

No problems, booked on the phone and service carried out at a time to suit me. tea or coffee and newspapers available

Service

If we were not satisfied we would no longer purchase from Lloyds. We are treated as friends, not simply customers.

Service

Fantastic friendly dealership, very polite, always do their best to meet your needs, highly professional.

Service

Could not fault customer service.

Service

We were treated like customers should be treated.With courtesy and politeness .It was a pleasurable experience throughout the whole process.

Service

Went the extra mile with complementary vehicle inspection and very please with body work repair and a small hitch I had with the drivetrain.Thank you very much

Service

Lloyd Blackpool are more than just a BMW dealership to me, they have become my friends, and i look forward to seeing them regularly, in fact, im there again tomorrow.They look after me so well, and nothing is too much trouble.

Service

Dealt with promptly, efficiently and courteously

Service

Service completed on time and no extra charges

Service

I managed to get a damaged tyre on my way to work, called into Lloyds on the way and my issue was dealt with there and then. I didn’t have an appointment but the service team worked wonders to get me back on the road within a few hours. Excellent.

Service

Everything went well.

Service

They look after you like royalty. X

Service

Enough said!

Service

recently had my first service, completed on time, service advisor very knowledgeable and had to ability to make decisions on the spot, small problem with tyre pressure, sorted out with the highest customer service skills, thank you

Service

Staff were excellent, knew what they were doing. Treated ne nice

Service

Car was serviced as expected and came back washed and hoovered, they also topped up the screen wash which was appreciated

Service

You are actually made to feel like a valued individual at Lloyd Blackpool

Service

Lloyd BMW and Callum provided excellent customer service and care. There was a minor issue with a replacement grill and both were replaced whilst I waited. My car was returned immaculate.

Service

completly sattisfied with what they did for me, they way i was spoken to and did everything

Service

In a world full of idleness, every representative I had the pleasure of dealing with went over and above, offering passionate service and taking great pride in their own individual responsibilities. I wouldn’t take my car anywhere else.

Service

Service carried out on time , car cleaned and full explanation of service explained clearly.

Service

Great staff, nice showroom

Service

All issues resolved timeously

Service

Welcoming friendly and professional reception. Appointment based system saves waiting time - work is always completed on time. Impressive efficiency of technical staff.Comprehensive report on completion.Car cleaned and vacuumed.

Service

My recent experience was first class. Staff were a credit to the company.

Service

The issue regarding the car was resolved quickly and efficiently.

Service

Job was done to a very high standard. Amazing service by every member of staff .

Service

As usual the service I received was perfect. Without him the service were busy I was not standing around. I was offered coffee and was assured that they would would see me as soon as possible. I was kept updated at all times during the cars service

Service

Excellent customer service and efficient use of my time. Extremely courteous throughout

Service

Friendly staff, all work carried out to plan and I was updated when appropriate.

Service

Dealt with a challenging experience extremely well . What could have been a very difficult situation I came away very satisfied

Service

Same answer as above service fabulous ..

Service

First class service

Service

I have another dealer literally 100yards from work but Lloyds (55 miles away) provide a much better service and is worth the mileage.

Service

I get my car back all done and valeted as a bonus.

Service

Professional, efficient, helpful and friendly service every time.If you need to wait, there is coffee, reading material and comfy seats available.

Service

As above great service but expensive £50 to change a bulb !

Service

Great service from Sam the service advisor. Thorough, fast attention to car- and it comes back clean!,

Service

Attention to detail very good

Service

no complaints at all

Service

Very satified that my car was serviced correctly. Thank you.

Service

Personnel service with a smile.

Service

Great service team

Service

No worries every thing is taken care off efficiently and satisfactury

Service

All queries were answered

Service

Problem solved efficiently

Service

They are very efficient and very obliging at Blackpool and if you have to wait a short while for a service you are extremely well looked after.

Service

Very helpful and professional

Service

Superb Service & Attention to detail

Service

Staff friendly and knowledgeable.

Service

Always a pleasurable experience

Service

First class as usual

Service

Great service provided. Car collected and returned

Service

There was a dispute about a repair under guarantee but it was eventually resolved to my satisfaction.

Service

As above, Lloyd Blackpool always give me their best service.

Service

Excellent service, willingness to work with customers to make them happy.. dropped offf/picked up all on time. Keen to price match on tyres prices - very impressed.

Service

They keep you fully updated on progress. The showroom is a very comfortable environment to wait in while your service is completed

Service

Completed the service on my car when they said they would an on time.

Service

Totally professional as always and I know my car will always be returned in perfect working order.

Service

Very pleased with all aspects of dealings with bmw staff,very pleasant andKnowledgable

Sales

Very satisfied, well looked after by Paul Woodman senior sales executive.

Sales

Excellent service and assistance throughout

Sales

For the reasons above

Sales

Lee (our sales person) was so, so helpful. Even showing my husband how to get various apps to enjoy our car to the max. As we are pensioners and a bit "techno phobic" that took some patience on his part, I can tell you.

Sales

The sales staff go beyond that that’s required for excellent service.

Sales

Lloyd’s have efficiently looked after my purchases and servicing of 5 BMW cars.

Sales

introduced to Gavin Seed the service manager and explained the service process and if their are any issues

Sales

QUALITY !!!!

Sales

We purchased our car from Lioyd Blackpool. Sales Executive Danny Greaves looked after us. Very informative, nothing was to much for him.

Sales

Each and every member of the team I dealt with at Lloyds BMW were extremely helpful and accommodating, I would have no doubts about returning in future.

Sales

Car was ready

Sales

Everyone was very helpful and knowledgeable.

Sales

They addressed all of my needs

Sales

Dealt with Lloyd Blackpool before where I was sold a great car, broke my heart to trade it in but Walter was right my 340i is a considerable step up on my 325i, has a fbulous 8 speed gearbox!

Sales

The guys took extra time out with myself, as they knew I was very nervy taking out a larger car on the roads for the first time. They professionally but friendly showed me all the features, and made the experience safe and enjoyable.

Sales

Car was ready and waiting inside the hand over bay.

Sales

Requested a treatment on the leather and the paintwork. Car was ready on time with no fuss

Sales

The friendliness, informative and general experience was most enjoyable.

Sales

All questions answered to satisfaction and good experience throughout the purchase

Sales

Loved it

Sales

Because the whole process was good from start to finish

Sales

Paul Woodman is such a delight to deal with. No sales pressure ..... understands my requirements and tailors a car to my needs

Sales

Everything went smoothly and the car demonstration was excellent

Sales

All questions answered, very well guided thru' the models and variations and not pushed at all. Very friendly and knowledgable salesman eager to save me money to buy what I required.