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The problem was sorted out promptly and efficiently with the minimum of disruption to my normal schedule
My 5 series required an EGC unit to be replaced immediately. I called the dealership, and requested they check the parts availability. They call back to confirm, then booked the car in. Car was collected, EGC fitted and returned quickly.
Nice helpful staff at the Blackpool branch
The service and customer satisfaction is always of a high standard.
Nice extra touch to bring car to the door rather than me go looking for it
Could not ask for more. Robert and Louise on Service Reception are both highly professional and very personable.
Staff very helpful, prompt service, helpful advice
Great service, problem resolved
Lloyd's Blackpool is miles ahead of all dealerships, I have been to multiple dealers in the northwest , and I live 30 miles from Blackpool and wouldn't go anywhere else
Because I was happy with the service
The loan car was ready for me and quickly accepted back when I came to collect my serviced car. The bill was just as expected. The condition/wear of the various items - tyres, bakes, etc - was recorded in a written report for me. A free valet service
Although they couldn't find my courtesy car everything was dealt with in a timely manner.
level of service offered by Callum and Louise was first class. Loan car, coffee and car wash all standard, excellent. Work carried out on time and to high standards. Thanks yet again to Lloyds for their attention to detail.
First class in every respect. A real pleasure to have such an all around superb customer service experience from people who clearly care about the customer & cars. In essence my car's first service at Lloyd's was eye openingly positive. I'll return.
I've had the pleasure of being taken care of by Robert from the service dept and on both occasions he has gone the extra mile. Thanks Robert
Car wasn't ready on time for 2nd time in a row
The service department are impossible to contact and don't return calls. Different members of staff provide differing information
We were well looked after by the staff.
Fast and informative. Felt I could trust the team to do what was needed.
The answer here is more or less the same as my previous answer, if I was not satisfied with the service I would not return.
I received a quality service from start to finish, commensurate with the quality of the vehicle.
Excellent service agent, pleasing surroundings and free wash and vac
Robert Wheatley dealt with us efficiently & showed us his bmw knowledge
I love the video feedback. Gives you reassurance of the engineers working on you car.
Nothing was a problem.
Customer service is second to non.
Because they bend over backwards to help. They are really pleasant to deal with and the showroom is spotlessly clean
Completed service and recommended new Rear tyre which we hadn't noticed.
See previous answer.
It was problem free
Couldn't have been more polite and helpful
Great service as usual
Always very pleasant and make you feel welcome
Did everything possible to help
Should be have drop off or pick up service for customer when car need for service
Once the service manager had addressed what I believed to be an excessive charge I was more satisfied.
Sorted everything quickly
Good customer communication and friendly approach
Everything was completed in double quick time and concise explanation of faults of vehicle, plus use of nice clean courtesy car .
They are a fantastic team. Always have been
Extremely satisfied. Issue with my car was resolved quickly and car returned to me on the same day.
Louise tried hard to but unfortunately the problem was out of her control. It doe's however seem wrong that it is up to me now to complain to BMW .
Service staff and in particular Vicky and Emma were highly professional and worked particularly hard in helping me rectify the issue I was having with my 1 series. I was highly impressed at their knowledge and professional attitude
Car sent back in excellent condition and beautifully cleaned. Also well informed of any faults.
Just had to wait a bit longer than usual for the car to be washed and vacuumed but spotless as always.
Is 5 stars enough !! Cannot fault the Service in any way. A special thank you to Victoria who had everything sorted.
great work carried out
The car had the major 3 year service on the service pack from new which I like a lot. Also had a video from the mechanic that day giving an overview, great value. Total satisfaction with the result.
excellent customer service
It is always faultless
The service received from beginning to was courteous but always professional. Can't praise the staff at Lloyd's Blackpool highly enough
work was started on time and finished earlier than planned
All wemt well fixed problem
Emma Cantle was really helpfull in updating my maps and sorting out a service plan whilst my car was being MOT'd.
Always helpful . Nothing too much trouble
Always polite and helpful.I had a courtesy car but it is very inconvenient and time-wasting to have to drive to the other side of Blackpool and back - and then do the same to return the car. Over an hour there and back because of the traffic problems
Always a pleasure to deal with..Nothing is too much trouble..Friendly and efficient
Pleasant staff, nice surroundings
Problem was sorted fast and provided a courtesy car but still feel the warranty should of covered it with only having purchased the car 8 weeks previous
Excellent advice given and as always, excellent service.
Given full information on vehicle status
Bought the car with one service left on the service pack and the team at Lloyd Blackpool did everything in their power to get me booked in before the mileage went too high - and with a courtesy car! Top service from a lovely team
Very helpful & courtous.
Everything I asked for and more
Although only an MOT very attentive service
Very pleasant reception and service staff.
As always i find everyone at Blackpool very friendly and helpful
Couldn't ask for better
The staff were friendly and very helpful; the work was carried out to a high standard and I was kept informed at every stage of the process
Completely happy with the service I received
Prompt service,very informative on progress of work
The staff are always very friendly and helpful .
first clss service
As above, people that I dealt with were very pleasant
Superb service and a great atmosphere among the staff. Very professional
Service team professional and obliging. Service carried out to my satisfaction.
The service at Lloyd Blackpool is the best I have ever dealt with.
Staff alert, friendly and helpful. Didn't like the idea that customers may be Daily Mail readers!
I wouldn't keep going back if I wasn't pleased with the service
Delivered on their commitments and helpful in fulfilling my requirements.
Bent over backwards to keep me happy!
Whenever I have dealings with Lloyd Blackpool I am always ' happy ' with the way the matter is dealt with.
Polite well mannered friendly
I try to deal with the same service person each time (Robert Wheatley)I have known him for many years
Friendly and efficient from the moment I walked in.
Did was was needed efficiently. Pleasant Service people.
End to end process was managed very well, All staff are a credit to BMW.
Excellent service and well looked after.
Our problem was dealt with very quickly. Staff were very polite and professional. Car was valeted as a good will gesture.
Please see above, can't overstate how amazing the whole team are.
Work was completed on time.
Lloyds Blackpool are very good.
Easy to deal with
Staff courteous and helpful
Car returned with dirty interior, marked seats and floor mats.
All areas of this service experience were great.
Every that was said to be done was. No nasty surprises with them,
Friendly and efficient
Fantastic customer service for my 4th year with Lloyd Blackpool. Always put the customer first and work hard to resolve any problem.
Couldn't fault service received.
Nothing was too much trouble for our sales rep at the Dealership.
Courteous and professional service as usual. Arranged for the rear tail light clusters to be replaced due to excessive condensation. This is the second set of replacements which is disappointing, however, satisfied with the warranty replacement work.
I was given a courtesy car without any quibble
Pre-booked while you wait service, excellent facilities and friendly helpful staff and excellent coffee
Can't fault it.
Overall excellent service given. I would though have preferred to have collected my 7 series in the private viewing area instead of by the front door.
Everything explained in detail.
I am very pleased with my bmw and would have no qualms about having another ...
Lloyd always provide excellent customer service!
very genuine and experienced staff.
Quality vehicle that met my needs, and Lee Baines was excellent
The X1 is even better than thought so on the test drive.
My car is through the motability scheme.. experience was way be on compare to any other dealers we've dealt with. They made sure we was 100% ready to drive away..
Very efficient All target dates met
Everybody at BMW is geared up to helping the customer through all the stages of the purchase.
Brilliant service and communication through out
Scott was excellent in finding a car but listening skills and lol to finance team could be improved. When I called him to establish mileage he was less interested as the deal was done. Also still waiting for res fee despite chasing
Gary was the perfect example of professional, courteous sales executive, he looked after everything I needed from initial contact to completing the sale. I am acutely aware I am a difficult customer so commend his patients.
Lloyd Group have proven their competence many times over the years and it is my belief that the customer care mantra is ingrained in its staff.
As above and collection. Was very straightforward and trouble free.
Everything went smoothly and i wasn't pushed into buying at anytime
Great service, infact Lloyd's Blackpool is such a good service with its friendly informative staff it's like part of a family.
The rep Danny couldn't do enough to ensure all aspects were covered and that I was completely satisfied
Very friendly and knowledgeable staff.
10 out of 10 ??????
The sales person Gary, at Lloyd Blackpool was the best car sales person I have ever dealt with, he even spoke to me on the phone on his day off. He went the extra mile.