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They are a great team. Really helpful and friendly
fitted me in a short notice, job completed on time
Louise Dixon went out of her way to provide us with a high level of service
Very disappointed with the quality of the 'wash and vac'. Speckled paintwork and tyre walls untreated.I have an annual 'wash and vac' contract with LLoyds and have very little problem with that.
Always very professional
Easy booking in, efficient, pleasant, courteous, punctual.
Taken it to long getting my car in and it was my seconds time
Only issue was that I had arranged to drop car off at 8.15 but had to wait 20 minutes as there was a queue
they did everything quickly and of high standerd
No issues and well looked after
Pleasant premises with space to relax in comfort with refreshments if waiting for your vehicle;Helpful and friendly staffI have had some upgrades to the car and special praise goes to the Parts Manager Chris who has been very helpful
No problems made to feel special, good all round experience
Very good but a little more expensive than others for my older 13 year old car.
See above.I was made to feel welcome from the moment I arrived and all staff couldn't have been more helpful and friendly
Excellent service from booking in to job done. Excellent assistance from Sam Peak the service representative. Car returned washed and vacuumed to a high standard.
I have always had immediate and courteous service from all personnel. In fact it is always a pleasure to visit.
Efficient, attentive, friendly service.
It just takes too long to book in and to pick up. Its a small thing but if you could speed this process up that would be good.
All staff are very friendly and helpful.
Friendly staff who went out of there way to help
Nothing was too much trouble
No issues everything completed by set time.
Excellent service every time.
The staff are very friendly without being pally and are very good at what they do.Nothing is too much trouble and the coffee is good!!
As above. They thoroughly deserve the awards they have won.
Friendly and welcoming staff
The whole service was very professional
because I am completely satisfied !
They are always very helpful and provide an excellent service
Excellent as always
No suprises what was quoted was completed
Everything was done as stated on time and efficently
A fantastic service from the minute you walk through the door. A warm welcome from the ladies on reception and attentiveness and attention to detail from all the guys in the service department.
Great staff, quick service.
It was done efficiently and to high standard.
Lovely staff great service
painless timely service, helpful friendly staff and sterling service as usual
Comprehensive check as well as service, started and finished exactly on time. Findings from service discussed with me.
Everything worked as promised with the repair covered under warranty and car was thoroughly cleaned.
Lloyds always provide me with a good service from start to finish.
Unable to resolve all the faults that I have experienced.
I have used Lloyds for around 6 years now and the quality of professionalism never fails to amaze. Great team.
Kept informed .... messages / video. Staff well informed and polite
because everybody is so professional it just shines through and nothing is to much of an effort to them
Just above niggles which could have been avoided
Professional, friendly service.Customer focus and care.
Everything works as it should, Car nice and clean
Helpful service staff. Sourced an X3 to borrow while they carried out work on my 120. Knowledgeable too.
Excellent from reception on entry to follow up afterwards. Great team
Lloyds always treat us very well. Staff are courteous polite and friendly.
Excellent 5 star service as usual.
The stmtaff at Lloyd are friendly; professional and caring. They alway act in the best interests of their customer. The issue that I had was resolved to my satisfaction.
Dropped off the car. Work done and ready for collection in good time.
It was rushed, i suspect because it was a Saturday and the last service of the day. It took approx 1hr and cost me £240. The car wasnt cleaned properly outside or in and a car mat was left in the workshop. The person who greeted me left before I did
Work completed on time to a high standard, excellent staff.
Cannot fault the personnel who deal with the customers.
car went in for service came out perfect
My vehicle was serviced and valeted and a courtesy car was provided.
I booked the car in for a '90 minute' service and had to wait over two hours for the car in the end. I was late back to work as a result.
I am treated as a person, not simply a customer.
I had an issue at point of sale and then had an issue with my brakes after 4000 miles. I was charged £120 to have the breaks cleaned and then had £60 refunded after a chat with Gavin
Professional and friendly staff throughout as always, attention to detail is always first class.
See above + all the staff I have encountered (reception and service advisors) have been extremely polite, very friendly and very helpful (I have never met him, but the valeter also provides an excellent and welcome service!).
The personal service offered by BMW at Lloyds in Blackpool is excellent . I was made to feel welcome and was informed during the day as to the progress with the service of my car.
No complaints from start to finish. The wash and valet is a nice touch.
I had a small problem and it was rectified without quibble. Nice customer care.
The service was fine, despite not being the price originally quoted.The wash and vac was extremely poor quality leaving my car dirty and there were clear areas that had been missed. It seemed very rushed.
Lloyds BMW cannot do enough for me, i wouldnt go anywhere else. Ive become great friends with virtually the whole team, and i call in at least twice a week, and even socialize with members of the staff.
Service was very professional
Refreshingly good customer service
never had any issues when taking the car in for service or work
nothing was too much trouble and they listened to me
Car is immaculate. You wouldn't believe I dmhad a dog and 3 kids in it regularly
From the making the original service booking; to arrival and key handover; to providing a courtesy car; right through to the pick up and repair, the team synchronisation was flawless and every stage professional and courteous. A well tuned machine.
All staff from reception, through to sales, parts and service at Lloyd Blackpool have always been polite, pleasant and very obliging. This is in marked contrast to a more local BMW dealer where you are made to feel a bit of an inconvenience.
Very helpful , polite and professional service personnel
Very professional service and extremely courteous.
Short notice request for fault check. Resolved the following day.
The whole organisation of the site works very well.
Very satisfied and received a courteous service.
All completed in the advised time frame to the usual high standard
The service is excellent, although the costs of service is also high
Feedback provided previously
The concern by everyone about my recent problem was second to none.The fault was rectified within 24 hours.
Straightforward, efficient and fully explained
The guy that i dealt with was very courteous they fixed my car so i am very happy
Washer bottle wasn't topped up as it has run out within a few weeks.
Car was booked in at half ten. Was told it would be 90 minutes and they kept to that time.
Sorted out the problem as soon as they can. Feed back to customers quickly.
They addressed the problems I had with my vehicle and kept me fully updated with the jobs
everything was explained about the work being carried out on my car but also the questions I asked regarding other matters where answered right away with advice on what to do . I'm still waiting for an e mail response from the other dealership .
The staff member who helped us was knowledgeable and polite, the facilities were clean and tidy, the atmosphere was pleasant.
The service and attention to detail are simply beyond my wildest dreams. The staff all seem to be very effective at going the extra mile to ensure your visit is completely satisfactory. My special thanks go to Tim, Alan and Janet in the body shop.
Great service, friendly staff. Kane and Gavin were very professional
Staff cannot do enough to help you
Cant fault the dealers. Prompt with everything
Danny Greaves and Rossi Polak, as well as the rest of Lloyd BMW staff, are an absolute credit and mean that not only have I purchased two cars from them but have also taken my wife to purchase her car from them.
made us feel welcome, coffee all the time and nothing was too much trouble. I felt as thou I was buying a car at 115.000 the way we were treated.
only issue was set up issues with BMW connected - took a couple of days and few phones call to your service desk to rectify
Everyone was friendly and helpful
Very informative and very relaxed handover thumbs up from me and my wife ??
Nothing was too much trouble
Couldnt have asked for anything more - perhaps a bow on my next car
lets you take all the time you need
The experience has bettered both Mercedes and Landrover
Everyone involved were amazing and we could not have wished for better, it was only after we found and presented the stereo problem that things went bad.
From seeing the car we liked in your show room to actually driving the car out of your show room, the process was very quick .