- Home
- About Lloyd Blackpool
- Lloyd Blackpool Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 150 comments received in the last 90 days.
05 September 2025
Great people, great car
04 September 2025
Gary R sales exec was excellent and sorted the whole transaction in a professional and very helpful manner. Nothing was too much trouble for him. Thank you ??
04 September 2025
Everything was brilliant,a special thanks to Danny and Ed.
17 August 2025
I can't speak any higher about Gary & Sam who made buying a car worry free. Their friendly yet professional manner made all the difference in making me feel comfortable & not pressured. They were both brilliant. Thanks also to Ed for the tech input.
05 August 2025
Well layed out, open airy and bright. Presentation was excellent!!!
04 August 2025
Happy with everything
03 August 2025
I was made to feel very welcome and everything was ready for me when I got there. Again, superb service.
03 August 2025
Tim was brilliant from the moment we met him and the staff were very friendly and accommodating. The whole experience has been an absolute pleasure.
26 July 2025
Completely satisfied with the service as when I received the invitation for new car I spoke with Mr Gary Rogerson and he guided me through the process very well and quickly until the delivery. All the staff is very friendly and helpful.
22 July 2025
No complaints
21 July 2025
Lloyds Blackpool is a great centre with a fantastic team. My car was ready on time and the whole process was streamless.
20 July 2025
Helpful and smooth process throughout. Danny was extremely helpful and professional.
04 July 2025
Handover went very smoothly.Ed certainly knows his stuff
10 September 2025
I am always acknowledged by everyone I talk to from Tim, Mark, Ryan, Reception Team
10 September 2025
As stated above.
10 September 2025
My visit was as expected from the warm welcome to the length of time i was waiting.
08 September 2025
Overall good. Drivers seat moved in multiple directions. Irritating . Car was clean when I took it in. Didn't need cleaning & wasn't. When picked up scuff marks by pedals, door & sill. Wiped would be good attention to detail along with windows.
07 September 2025
When ever I have used Lloyd at Blackpool I have always been well pleased with the Service given. Truly outstanding !
07 September 2025
In depth, the service / repair was explained in great detail, updates where given as promised. Spot on. ????
07 September 2025
Power steering diagnostic and repair has not cleared the problem!
06 September 2025
Customer focused, you are known who you are as soon as you walk through the door.
04 September 2025
Just perfect
03 September 2025
.
03 September 2025
As stated above
03 September 2025
See first question.
02 September 2025
As above
01 September 2025
Easy to book Convenient day Work completed as per time given
01 September 2025
Service carried out quickly and efficiently.
29 August 2025
Completely satisfied as usual.
28 August 2025
Sorted the issues quickly and kept us informed
27 August 2025
From the time we got there we were looked after.
27 August 2025
Friendly
27 August 2025
Easy from booking to collection - aware of the cost at every stage.
27 August 2025
Service done in good time and feedback given, car cleaned and hoovered too!
26 August 2025
They are excellent
25 August 2025
Service attendant was helpful and efficient
25 August 2025
Lloyd bmw have looked after me & my car for over 6 years now. Never been disappointed with the service I've received.
25 August 2025
Excellent service from Darius
25 August 2025
Very.
25 August 2025
Brought in for Brake fluid service and MOT - would be 5 stars however low tyre pressure warning came on when picked car up and RNS tyre was below pressure so clearly these hadn't been checked. 5 stars would be checking all levels for customers.
24 August 2025
Dealt with straight away kept me informed
24 August 2025
Good service, very polite and friendly staff
24 August 2025
The service merited 5 stars
24 August 2025
Polite freindly and helpfull
23 August 2025
All aspects 100%
22 August 2025
Fast efficient and reliable service.
20 August 2025
Sometimes a hit and miss with minor problems but do get resolved
20 August 2025
They continue to carry out the necessary warranty work as and when required and have also recently undertaken a full service of my vehicle which I am more than happy with and will continue to use Lloyds to maintain the running of my BMW
20 August 2025
Well looked after during visit
19 August 2025
The service is second to none... In fact, you should charge me triple next time. I'll just delay the next boob job or tummy tuck... It'll all be fine because my ex partner will have to foot the bill at the expense of feeding my kids home cooked food.
19 August 2025
as above
19 August 2025
I was able to relax and have refreshments while I waited for my car
18 August 2025
Helpful lady on reception and nice helpful young man on service desk.
18 August 2025
Easy to book, loved the check in process. Cleaned the car and ready in a couple of hours.
17 August 2025
Very efficient service
17 August 2025
Great service
17 August 2025
I was dealt with in a friendly way and the coffee was great ??
14 August 2025
Everything was great Hank you. It's just such a shame there is such a huge mark up on parts pricing me out of any repairs outside of the service plan.
14 August 2025
The service was done quickly and efficiently.
13 August 2025
Problem solved, good communication
13 August 2025
I enjoy using BMW Lloyds everyone is so very nice and helpful you have a comfortable waiting area peaceful and airy, served with a drink while waiting..
12 August 2025
First Class informative professional service with friendly and helpful staff from start to finish
12 August 2025
The process was seamless.
12 August 2025
Easy to deal with, great service
11 August 2025
I have a broken leg and they came and collected and delivered the car back once finished. Great service.
11 August 2025
Friendly and efficient
11 August 2025
Louise Dixon, it a great receptionist..lots of complete bmw knowledge..and a perfect person to deal with ..a credit to bmw blackpool.
11 August 2025
Swift efficient service
10 August 2025
Every aspect of the process was explained
10 August 2025
Did what they said. Kept me informed. Plied me with coffee??
10 August 2025
Fast service and great pick up and return service
09 August 2025
I am alwsys made to feel welcome and looked after.
09 August 2025
Quick and all done under my service plan.
07 August 2025
The staff couldn't be more helpful.and professional. Lloyd Blackpool create a great end to end experience with a wonderful personal touch. I have 100% trust in this dealership that they will do the right thing and that is worth a lot.
05 August 2025
Lee, Ryan and all the team are a credit to Lloyds for their customer service
05 August 2025
Fault repaired while I waited
04 August 2025
The service on the car was completed satisfactorily and a new service plan was also prepared and agreed.
04 August 2025
Stall always friendly and efficient. Just love browsing the showroom. Need that lottery win!!
31 July 2025
I booked it in for a service. I got a courtesy car and I always do a good job.
31 July 2025
Just overall a very positive experience especially when compared with other car dealerships.
31 July 2025
Easy to book the car in, receive the courtesy car and collect once the problem was resolved.
31 July 2025
Sorted the problem I identified first time
31 July 2025
For the reason given above
30 July 2025
excellent service
30 July 2025
The service was timely and the car was lovely and clean on picking it up.
29 July 2025
Techs ; They did what they needed to do . Reception and service adviser ; all perfect.
28 July 2025
I asked for 4 puddle lights to be fitted, originally quoted £100 this was reduced and because I cleaned the courtesy car they waived the £20 insurance fee , brilliant service
28 July 2025
Same
28 July 2025
Booking for a preferred date, dropping off/picking up and all communication was easy and efficient.
28 July 2025
Although the part required took 2 weeks to obtain it i received a curtesy car .
28 July 2025
Did as I asked, and was happy with the outcome.
27 July 2025
Staff are always professional, courteous and vehicles seem to always be ready and on time as promised.
26 July 2025
The steering wheel was tightened but it's still vibrating, only seemed to stop for a day. Car was cleaned which is a good touch and plenty of people contacted me so felt like you cared about the experience
23 July 2025
As above
17 July 2025
Whilst waiting everyone was very polite and friendly.
17 July 2025
Love to communication from all the staff.
17 July 2025
Quick, efficient, professional, friendly.
16 July 2025
Always professional
15 July 2025
See my first answer
15 July 2025
Friendly helpful staff, good service, good cars
14 July 2025
Job completed within 2 days.
14 July 2025
Only had two tyres changed but took well over an hour.
13 July 2025
As above
12 July 2025
All work carried out satisfactirily and on time. I must also give recognition to the lady who keeps the showroom clean and tidy. She never stops! Great work.
10 July 2025
My car went into Lloyd's with a number of issues, some more complex than others. All were resolved by the service department and I was made aware of the diagnoses and kept updated on the progress of the repairs throughout.
09 July 2025
That did a great job
07 July 2025
Good service standard
07 July 2025
See above.
07 July 2025
It would have been 5 stars, however I had my car serviced at a garage nearer home the following day. The screenwash water bottle had been damaged and wouldn't hold liquid
07 July 2025
Again always making excuses as to why my car couldn't be repaired. ITS ONLY 3 MONTHS OLD FROM NEW!!
07 July 2025
Seemed right ??
07 July 2025
Helped with looking into problems with car
07 July 2025
Good service
06 July 2025
Fitted me in to suit me.
06 July 2025
Really helpful, easy to talk to and quick. Right first time.
05 July 2025
Great service
05 July 2025
Faultless service!
05 July 2025
A more personable approach is favourable by my family. Miss or Mrs white is a bit formal for us.
05 July 2025
See the above answer
04 July 2025
Easy to book a time that suits me everybody is very welcoming . comfortable waiting area with tea & coffee.i must also say the valeting service is excellent ??
04 July 2025
friendly staff
02 July 2025
Can not be unsatisfied it was a recall at no cost
02 July 2025
Issue was discussed with two service technicians and solution was agreed. From there the issue was resolved promptly
30 June 2025
First class service, always helpful, always professional.
30 June 2025
Great experience this time round
27 June 2025
Lee Blackburn was very professional and following up closely and honoring his words Very good experience
27 June 2025
Service was great as always.
27 June 2025
excellent service, good work
25 June 2025
As above / not given any proper technical explanation - more like I was thick / incompetent
25 June 2025
A good price and excellent service.
25 June 2025
Friendly and helpful staff
24 June 2025
Excellent customer service. Quickly booked it and car fixed like new!!
24 June 2025
As per the above answer, the personal service provided was excellent and the goodies to say sorry was completely unexpected. I've always found BMW and excellent brand and the service was night and day to the experience I had with Audi. Thank you
24 June 2025
Always excellent service and personable, professional staff.
24 June 2025
Lee was brilliant to deal with. Very customer focused.
24 June 2025
Work carried out as expected, at a good price
23 June 2025
Very good
23 June 2025
Stafff were very friendly and courteous
23 June 2025
Great set up
22 June 2025
Brilliant service and very quick turnaround
22 June 2025
Very good service with friendly staff. Booking in car was easy, quick vehicle service whilst waiting for vehicle.
21 June 2025
Work completed efficiently
21 June 2025
It's always a pleasure to visit
21 June 2025
Never had a problem with Lloyds.
20 June 2025
Staff very courteous and helpful
20 June 2025
Always impeccable service. Well looked after in the dealership. So polite.
18 June 2025
This branch were very fast to get me booked in (my local branch said it would take over a month for an appointment). Kept in contact whilst they had my car with updates.
17 June 2025
They did everythign that was needed
17 June 2025
Straight forward service completed on time.
10 September 2025
Friendly helpful staff