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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
239 ratings and 145 comments received in the last 90 days.
03 October 2025
Very satisfied
29 September 2025
Everything went smoothly and the whole experience was a pleasure.
25 September 2025
Very efficient and smooth transition
25 September 2025
Great service
18 September 2025
Staff were all really friendly and helpful.
17 September 2025
A very professional and helpful experience throughout.
10 September 2025
Friendly helpful staff
05 September 2025
Great people, great car
04 September 2025
Everything was brilliant,a special thanks to Danny and Ed.
04 September 2025
Gary R sales exec was excellent and sorted the whole transaction in a professional and very helpful manner. Nothing was too much trouble for him. Thank you ??
17 August 2025
I can't speak any higher about Gary & Sam who made buying a car worry free. Their friendly yet professional manner made all the difference in making me feel comfortable & not pressured. They were both brilliant. Thanks also to Ed for the tech input.
05 August 2025
Well layed out, open airy and bright. Presentation was excellent!!!
04 August 2025
Happy with everything
03 August 2025
Tim was brilliant from the moment we met him and the staff were very friendly and accommodating. The whole experience has been an absolute pleasure.
03 August 2025
I was made to feel very welcome and everything was ready for me when I got there. Again, superb service.
26 July 2025
Completely satisfied with the service as when I received the invitation for new car I spoke with Mr Gary Rogerson and he guided me through the process very well and quickly until the delivery. All the staff is very friendly and helpful.
22 July 2025
No complaints
21 July 2025
Lloyds Blackpool is a great centre with a fantastic team. My car was ready on time and the whole process was streamless.
20 July 2025
Helpful and smooth process throughout. Danny was extremely helpful and professional.
10 October 2025
There was just a little confusion about the service intervals, gad oils service in June then beake fluid in Oct seemed too close together
10 October 2025
Polite and efficient
09 October 2025
See above.
08 October 2025
Got the job done so very reassuring to be me to know my car is safe very welcoming great customer service
06 October 2025
Friendly staff, great and efficient service. Very happy with each experience I have with Lloyd Blackpool!
06 October 2025
A very professional team.
06 October 2025
Excellent advice. Timely service to MY requirements.
05 October 2025
Perfect service
05 October 2025
Easy dealing with you
04 October 2025
Excellent service and friendly staff who can't do enough for you 10 out of 10
04 October 2025
Friendly and helpful staff and service done on time and at a convenient time for mr
04 October 2025
No issues and very prompt service
02 October 2025
the whole service from dropping of to collection was seamless
02 October 2025
The staff always go the extra mile, it makes a refreshing change because a lot of garages the customer care is very poor.
01 October 2025
excellent communication and dedication
30 September 2025
Recalls were done in a day
30 September 2025
Lee was simply excellent.
29 September 2025
Can't fault the customer service, it's excellent. Thoroughly professional and friendly. Car is taken very good care of, the free wash and hoover is a nice touch, and all work is communicated well. Can't fault it!
28 September 2025
Same answer as question 1
28 September 2025
The service, staff and venue is always pleasant.
28 September 2025
Very efficient and friendly
27 September 2025
Epic
27 September 2025
Always excellent service.
25 September 2025
See above
25 September 2025
Very pleased
25 September 2025
As above
24 September 2025
very good.
24 September 2025
As above. Good customer service on the Friday. Awful on Saturday by way of knowing what was happening.
22 September 2025
Nothing is too much for them, they are very helpful and a pleasure to deal with.
22 September 2025
Great customer service and kept me updated & were very understanding that I couldn't pick my car up until just before closing.
21 September 2025
Fantastic service by all staff. From the lady who greeted me in the morning to the service advisor who handed my car back. Washed and vacuumed. Special shout out to lady who keeps the showroom clean. Very polite and helpful.
20 September 2025
Very satisfied with the service I received from Lloyd reception staff aswell as Service Advisors. Many thanks to all.
18 September 2025
Well because you rock of course
18 September 2025
Sadly my window washers still don't work which is unfortunate because Lee Blackburn and the lady on the reception desk are fantastic who's name escapes me.
18 September 2025
Satisfied
17 September 2025
The staff are customer focussed and can't do enough to help. From Ben when booking in, Lee upon completion and Shirley on reception, all welcoming, helpful and ensuring I have a great experience. They are a credit to your brand.
17 September 2025
Staff very attentive, and helpful.
17 September 2025
2 faults from new dealt with profesionally
16 September 2025
All good
15 September 2025
Very organised, kept me upto date with my car and repairs
15 September 2025
Professional and always great customer service
15 September 2025
Great service, as always. The drop off and pick up service to and from the office is excellent.
14 September 2025
Please see above
13 September 2025
Great friendly service. Job done on time as stated
10 September 2025
My visit was as expected from the warm welcome to the length of time i was waiting.
10 September 2025
I am always acknowledged by everyone I talk to from Tim, Mark, Ryan, Reception Team
10 September 2025
As stated above.
08 September 2025
Overall good. Drivers seat moved in multiple directions. Irritating . Car was clean when I took it in. Didn't need cleaning & wasn't. When picked up scuff marks by pedals, door & sill. Wiped would be good attention to detail along with windows.
07 September 2025
Power steering diagnostic and repair has not cleared the problem!
07 September 2025
In depth, the service / repair was explained in great detail, updates where given as promised. Spot on. ????
07 September 2025
When ever I have used Lloyd at Blackpool I have always been well pleased with the Service given. Truly outstanding !
06 September 2025
Customer focused, you are known who you are as soon as you walk through the door.
04 September 2025
Just perfect
03 September 2025
See first question.
03 September 2025
.
03 September 2025
As stated above
02 September 2025
As above
01 September 2025
Easy to book Convenient day Work completed as per time given
01 September 2025
Service carried out quickly and efficiently.
29 August 2025
Completely satisfied as usual.
28 August 2025
Sorted the issues quickly and kept us informed
27 August 2025
Friendly
27 August 2025
Service done in good time and feedback given, car cleaned and hoovered too!
27 August 2025
From the time we got there we were looked after.
27 August 2025
Easy from booking to collection - aware of the cost at every stage.
26 August 2025
They are excellent
25 August 2025
Service attendant was helpful and efficient
25 August 2025
Excellent service from Darius
25 August 2025
Lloyd bmw have looked after me & my car for over 6 years now. Never been disappointed with the service I've received.
25 August 2025
Very.
25 August 2025
Brought in for Brake fluid service and MOT - would be 5 stars however low tyre pressure warning came on when picked car up and RNS tyre was below pressure so clearly these hadn't been checked. 5 stars would be checking all levels for customers.
24 August 2025
The service merited 5 stars
24 August 2025
Polite freindly and helpfull
24 August 2025
Dealt with straight away kept me informed
24 August 2025
Good service, very polite and friendly staff
23 August 2025
All aspects 100%
22 August 2025
Fast efficient and reliable service.
20 August 2025
They continue to carry out the necessary warranty work as and when required and have also recently undertaken a full service of my vehicle which I am more than happy with and will continue to use Lloyds to maintain the running of my BMW
20 August 2025
Well looked after during visit
20 August 2025
Sometimes a hit and miss with minor problems but do get resolved
19 August 2025
I was able to relax and have refreshments while I waited for my car
19 August 2025
as above
19 August 2025
The service is second to none... In fact, you should charge me triple next time. I'll just delay the next boob job or tummy tuck... It'll all be fine because my ex partner will have to foot the bill at the expense of feeding my kids home cooked food.
18 August 2025
Easy to book, loved the check in process. Cleaned the car and ready in a couple of hours.
18 August 2025
Helpful lady on reception and nice helpful young man on service desk.
17 August 2025
Very efficient service
17 August 2025
Great service
17 August 2025
I was dealt with in a friendly way and the coffee was great ??
14 August 2025
Everything was great Hank you. It's just such a shame there is such a huge mark up on parts pricing me out of any repairs outside of the service plan.
14 August 2025
The service was done quickly and efficiently.
13 August 2025
Problem solved, good communication
13 August 2025
I enjoy using BMW Lloyds everyone is so very nice and helpful you have a comfortable waiting area peaceful and airy, served with a drink while waiting..
12 August 2025
Easy to deal with, great service
12 August 2025
First Class informative professional service with friendly and helpful staff from start to finish
12 August 2025
The process was seamless.
11 August 2025
Friendly and efficient
11 August 2025
I have a broken leg and they came and collected and delivered the car back once finished. Great service.
11 August 2025
Louise Dixon, it a great receptionist..lots of complete bmw knowledge..and a perfect person to deal with ..a credit to bmw blackpool.
11 August 2025
Swift efficient service
10 August 2025
Every aspect of the process was explained
10 August 2025
Fast service and great pick up and return service
10 August 2025
Did what they said. Kept me informed. Plied me with coffee??
09 August 2025
I am alwsys made to feel welcome and looked after.
09 August 2025
Quick and all done under my service plan.
07 August 2025
The staff couldn't be more helpful.and professional. Lloyd Blackpool create a great end to end experience with a wonderful personal touch. I have 100% trust in this dealership that they will do the right thing and that is worth a lot.
05 August 2025
Fault repaired while I waited
05 August 2025
Lee, Ryan and all the team are a credit to Lloyds for their customer service
04 August 2025
The service on the car was completed satisfactorily and a new service plan was also prepared and agreed.
04 August 2025
Stall always friendly and efficient. Just love browsing the showroom. Need that lottery win!!
31 July 2025
I booked it in for a service. I got a courtesy car and I always do a good job.
31 July 2025
Just overall a very positive experience especially when compared with other car dealerships.
31 July 2025
Easy to book the car in, receive the courtesy car and collect once the problem was resolved.
31 July 2025
Sorted the problem I identified first time
31 July 2025
For the reason given above
30 July 2025
excellent service
30 July 2025
The service was timely and the car was lovely and clean on picking it up.
29 July 2025
Techs ; They did what they needed to do . Reception and service adviser ; all perfect.
28 July 2025
I asked for 4 puddle lights to be fitted, originally quoted £100 this was reduced and because I cleaned the courtesy car they waived the £20 insurance fee , brilliant service
28 July 2025
Same
28 July 2025
Booking for a preferred date, dropping off/picking up and all communication was easy and efficient.
28 July 2025
Although the part required took 2 weeks to obtain it i received a curtesy car .
28 July 2025
Did as I asked, and was happy with the outcome.
27 July 2025
Staff are always professional, courteous and vehicles seem to always be ready and on time as promised.
26 July 2025
The steering wheel was tightened but it's still vibrating, only seemed to stop for a day. Car was cleaned which is a good touch and plenty of people contacted me so felt like you cared about the experience
23 July 2025
As above
08 October 2025
Everything ran smoothly, the team worked hard to make it easy and straightforward, especially as I was under a time constraint so I am very grateful.