Lloyd Blackpool successful with double national award win14/02/2019
Lloyd Blackpool BMW have been named BMW Retailer of the Year Customer Champion by BMW UK. An award which acknowledges fantastic customer service.
The awards ceremony, held in Lisbon, Portugal, also recognised Lloyd Blackpool BMW as one of the best BMW retailers in the UK.
The latest recognition of success for Lloyd Blackpool BMW follows a similar path to last year where the 2017 awards, held in Munich, Germany, recognised Lloyd BlackpoolBMW as the best BMW retailer in the UK, as well as the best BMW Retailer in Customer Care, internationally.
Mark Powell, Head ofBusiness, said: “We are delighted to have been recognised once again as one of the best BMW retailers in the UK. A customer orientated culture is at the heart of everything we do at Lloyd and winning the BMW Retailer of the Year Customer Champion award reflects that.
“The judging takes into account a variety of factors, including; customer communication skills, ability to anticipate customer demands and aptitude when faced with problems, all of which we pride ourselves on.”
BMW Group employs around 8,000 people directly in the UK with an additional 14,000 in its147-strong Retailer network representing BMW and MINI brands. The company has invested nearly £2 billion in its UK operations since 2000, and the UK BMW Group’s fourth largest sales market in the world with Lloyd Blackpool BMW leading the way on how customer service should be done properly.