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Because I am completely satisfied
Kept me informed with phone calls as I'd used the collection service.
Service manager won my confidence
Booked in quick Couple of things needed attention that were covered with warranty . These were done at the same time
Polite, friendly and efficient. COVID-19 measures were well implemented
Perfect job, Son is very pleased.
Very easy, communication was excellent - as were Covid controls
Kept up to date - good facilities- good service - friendly and polite staff
Very obliging service.
Very helpful and friendly staff.
Great and efficient customer service from a friendly team
Job done quick and efficient
Thank you no problems
All very smooth. helpful staff.
During the recall they noticed another problem and fixed it immediately with no extra costs or hassle .
Gavin, Service Manager, resolved outstanding issues with new car.
Great service, very satisfied.
Completed job successfully
Good experience from start to finish
Very good and professional
They're very efficient. They have the correct information about your vehicle and what it needs. They do what you expect them to do
Nothing to complain about.
All went as promised
Reception and service staff always friendly and work is done effectively.
Video provided of any potential problems to make preparation for.
All my requirements were met in a friendly manner
Very good customer service - explained everything regarding what was going to happen to the car, how long it was going to take and what costs if any were involved.
Always helpful and welcoming
Prompt and helpful as always
Everyone was so helpful and polite
Everything went to plan, the work was carried out with no nonsense. The price was very competitive as there was a 20% discount offer in place at the times of the service.
Fixed a long term problem
Jordan the service guy was really helpful Pleasant experience
The work was done within the estimated time and everyone I came into contact with , during my visit were friendly and helpful.
Staff friendly and attentive.
Staff were professional, polite and helpful
Lloyd Blackpool have the best after sales service I have experienced in 50 years of motoring.
Vicki Slater who helped with my service went above and beyond to ensure everything was do smoothly and very helpful and kind.
It was a straight forward break fluid service, also vehicle check over.
Quick and efficient service- easy to book, and kept informed.
I have always been treated well and the staff are always understanding and helpful if I have a problem
It was a simple vehicle recall and all went well with the visit.
Speedy service in comfortable surroundings. Engineers know what they are doing. Regular updates on progress. No surprises. Very professional.
from first stepping into the show room to the conclusion of the visit you are treated like a valued friend
Good prompt service Problems and car recalls dealt with skilfully
Been blown away by the customer service as me and my partner bought a m140 and then a a class from Marshall on the same day and we cannot compare the standard of service between the two as bmw have been amazing throughout. 10/10
Good service did the job very helpful
they did what was asked which was only a service .did not expect anything to go wrong as that is what one expects from any garage
Great service, good communication and friendly team
Always happy with the service. Especially the management team of Gavin and Callum.
The Blackpool team were very professional and resolved the issue prior to going ahead with the run-in service.
Outstanding as always
Excellent to deal with
my car was relayed in by the AA on a Monday had it repaired and picked it up on the Tuesday very quick turnaround
Always welcome at Lloyd bmw Blackpool always go above and beyond to help the customer out with any issues as well as if you purchase a vehicle. They treat you like family in the way you are looked after throughout any process or service.
Salesman told us all we needed too know.
Inspection video was emailed to me showing a detailed analysis of my vehicle..coffee while I waited..pleasant and courteous staff..smooth as silk service.
Brilliant. Fixed the day it arrived.
I notified on last visit Fri PM a clunk at front when going over speed bump. This was broken coil spring so 1.5hr job for brakes turned into an overnight stay for car. I was looked after until a courtesy car became available and collected car Sat PM
The service was done promptly and efficiently.
Customer service at BMW (Blackpool) in my opinion is unrivalled and the best service I have experienced. From first contact, the experience is seamless, professional, caring and friendly from everyone. Totally first class service. Amazing. Thank you.
Car MOT'ed while I waited. Refreshments offered and video from my technician Mark about my cars health check was a great touch.
Again first class service
Very efficient. Staff very pleasant and helpful.
Was kept up to date on progress of my service and felt confident with the service I received
Quick, efficient and curteous
As I have said many times in the past whenever I visit Lloyds I am always very pleased with the Administration normally carried out by Louise and though I have rarely met them the service carried out by the Technical Staff.
Kept updated with video clip and info by engineer
Friendly service Professional team Classes company
Went out of their way to find a solution to an issue.
Always helpful and friendly
Great service, very knowledgeable, polite overall 10 out 10, bought my car from another dealership, but had to bring my car back to BMW Lloyds because is your standards of service
Outstanding service from start to finish...
From check in, to check out, everything was handled professionally by the staff. Even the young man under training and starting his career at Lloyd BMW knew what he was doing. Good luck to him in the future.
Really appreciate the added value of having the quick wash n valet!
No problem booking in to the time of my choosing, waited approx. one and a half hours. Driving away from the centre was a pleasure, with the car running so smooth!!!
Friendly and attentive
Kept me up to date thus far with the work on my car.
I cannot fault the customer service at Lloyd Blackpool - you are always treated with respect.
Lloyd always go above and beyond on all levels of service, hence why I personally keep buying BMW's
Lloyds always makes me feel like a valued customer they always do the utmost To accommodate my needs
Have been to other dealerships and the bmw is the best in every way
Was looked after from start to finish
Easy to deal with quality service
The brake fluid service was completely satisfactory and as planned. It was good to get the full clean and valet service back, just a shame some of the roof was missed!
Top class service. All members of staff are a credit to Lloyds.
Great quick job, very organised
Smooth service from start to finish and good work from my technician Ian
Very good & efficient.
The experience was excellent from walking in to picking up my car
Very quick service and a very professional team
Nothing is ever too much trouble
Very professional service completed in good time, including free video inspection and valet.
The two men who dealt with us at BMW were extremely courteous and friendly.
The vehicle was repaired to the highest standard and was returned washed at a time convenient to me.
Lloyds was everything a BMW main dealer should be, spotlessly clean, plenty of customer seating, excellent coffee for customers, highly trained staff with everyone knowing exactly what they should be doing.
It was werry fast
I find Robert always goes the extra mile to help, nothing is too much trouble.
I have purchased all my BMWs from the same dealer in Blackpool.
Perfect service in every way
Had no issues at all, spoke over the phone about the car I was interested in a few days later I was purchasing it. Everything was easy to understand and everything explained very clearly.
Great salesman , beautiful showroom and I'm very happy with the car
Again excellent customer service nothing was too much trouble. Lauren-kept me up to date at all times. The delivery guy was exceptionally friendly and professional.
Again top marks from walking into showroom to handover of my new BMW.
Again friendly helpful service,Tim did all I could have asked to make everything easy and efficient,there was no pressure and it was a pleasure dealing with him
Gary was extremely helpful at a very difficult time due to covid restrictions
I have purchased 2 cars from this dealer/sales adviser and would have no hesitation in returning for my next vehicle even though the dealership is circa 250miles from my home
Great service from Lloyd BMW (in these challenging times).
Everything explained in detail staff brilliant
Every option available to me was explained for the purchase of the car allowing me to make an informed choice and upon collection again time was taken by the salesman to explain all the features within the car.
Complete care and efficiency given by sales man Danny at your Blackpool Showroom.
Was nothing to be dissatisfied about
really helpful, great communication throughout
Tim was very helpful during the sales process and kept us fully informed at all stages through to delivery. Even with the Covid situation everything went well
Thank you for your feedback and for awarding us with 5 Stars. We are lucky to have Tim who brings a wealth of knowledge and professionalism to our team. Best of luck with your new BMW! Regards, Mark Powell.
All aspects was relaxed and friendly.
Very welcoming showroom all staff very helpful
All my questions were answered and the sales executive (Tim Barnes) had a great knowledge of the product and listened to our expectations and tailored the product to meet those expectations