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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car could/should have been washed for collection

Service

Easy to book in Staff ready for me and always helpful and professional Car serviced and ready for collection on time. Still a nice environment to wait in despite COVID restrictions

Service

Efficient. Cost effective. Polite. Professional.

Service

Excellent service. During the pandemic too! A delightful experience. Another coffee would have been nice...

Service

They kept me informed and did a good job.

Service

Price and service

Service

Dealt with the fault promptly

Service

Covid restrictions.

Service

See above

Service

All the staff involved took their time to explain clearly all issues involved

Service

Great service

Service

The customer service levels outrank any other car manufacturer and dealership. Despite a pandemic, the personalisation of service delivery is still focused on you, the customer. Gavin Seed and his servicing team really are exceptional

Service

Easy process and had car cleaned

Service

Sorted my problem efficiently

Service

arrived on time , car returned promptly, video about what took place.

Service

I take the car in, servicing is done, I collect and pay nothing what's not to like! (everything is organised through a service plan so no nasty big bills) I have a 10 year old BMW but am treated the same as some one with the latest.

Service

Couldn't fault anything with my visit to Lloyds Blackpool BMW. Outstanding customer service from all the Lloyds Blackpool family. Everyone was warm, friendly and could not offer to do more for me from the moment I walked in till the second I left.

Service

The staff were extremely helpful and friendly

Service

The service team were excellent.

Service

Never any problems arise after visiting, and if there are, they are dealt with very quickly.

Service

Staff attend to the service requirements in detail and advise on any concerns.

Service

I was kept up to date of what was happening at every stage and I got my car back quicker than I though I would!

Service

Always explain to me what is needed and ask for approval for addition work as advised

Service

Efficient

Service

Major service done in a couple of hours while I waited .

Service

Again,because the staff were friendly and helpful.

Service

Very efficeient

Service

Work done promptly

Service

Friendly, respectful and you feel really safe in the middle of the pandemic. Great staff and superb service.

Service

Good service Lloyd's kept me in the picture daily regarding the repaires So all good.

Service

Always accommodating and made comfortable

Service

Helpful service always

Service

Despite Covid the dealership managed to make the time I waited feel safe and I feel they adapted well to the restrictions

Service

.

Service

Speedy, and safe. Couldn't ask for anything more in these times. Every member of staff I interacted with was extremely polite and professional

Service

Lovely staff and helpful.

Service

Car collected from home and delivered back same day

Service

See above

Service

Excellent service

Service

Staff looked after me very well. I worked from the showroom while I waited for the brake fluid change.

Service

Speedy safety inspection and a safe environment for waiting

Service

As above and everything explained

Service

Excellent service all round.

Service

As above

Service

Kept informed of the progress as I have a lex auto lease car and I had to prompt lex to authorise as they had kept BMW from completing the task much quicker.

Service

See above

Service

Series of issues essential/advised work, carefully worked through to achieve the right solution for me

Service

Friendly and professional service before and after my car was serviced.

Service

Kept informed throughout.

Service

When we got there early and everything was done professionally They went above and beyond

Service

Left car in the morning, and they rang me when the job was done. Very nice to deal with.

Service

I received a text to remind me of the MOT. The car was booked in,collected and returned to me

Service

Always very well looked after. Just sad I could not have worked from the showroom as I have in the past whilst waiting for the service as I'm always looked after

Service

Polite, efficient, reliable and good value

Service

Work done well and on time. Staff friendly.

Service

My service rep was lovely and tried to help all she could

Service

Attention to detail

Service

Efficient service in line with stated times etc Obtained quote for some bodywork repairs whilst service being carried out Friendly staff provided coffee during wait Very impressed

Service

Very professional, completed the job when they said they would

Service

Everything done promptly and efficiently.

Service

no problems !!!

Service

I always find the staff helpful and informative.

Service

First class service every time

Service

Very satisfied easy quick and painless

Service

Everything went very effectively

Service

all work done in a timely fashion as usual

Service

My car was collected and returned door to door. Suitable times were agreed and these were adhered to.

Service

Excellent service .. nice staff too. Very helpful .

Service

Kept informed all the way through

Service

on time and on budget

Service

Outstanding customer service. Every time I go.

Service

Car was easily booked in and dealt with

Service

Service was conducted efficiently and car was ready sooner than expected

Service

Excellent service and efficient throughout.

Service

I was offered drinks while I waited for my car and when the mechanic advised that they needed to keep my car longer than anticipated, it was explained to me the reasons why and I was given a courtesy car straight away for as long as was needed.

Service

There was no reason not to say 5. I received a phone call the car was booked it. I needed a car as my car had a re call whilst doing the service. This was sorted and I got my car back at the end of the day. All round great service.

Service

Robert tried hard to ensure the price offered was to my satisfaction and rang me back promptly as promised and Louise booked my car in smoothly, keeping me updated on progress.

Service

Friendly and helpful staff

Service

As above, my car & I are always treated like royalty at Lloyd BMW

Service

Everyone very friendly, despite Covid-19

Service

The service at Lloyd BMW is always 1st class.

Service

Sales assistant was polite and efficient.

Service

Excellent service

Service

Prompt and efficient

Service

All staff go above and beyond to help

Service

Job completed quicker than originally mentioned. Very efficient and knowledgeable personnel without fuss.

Service

Quick service. pick up and delivery completely at times to suit me. Nothing is too much trouble. Marvellous.

Service

Very helpful and the safe distancing measures were very reassuring which at the moment is very important to me.

Service

Great product . Great service.

Service

Nothing is to much trouble for the service Dept

Service

Car was serviced and MOT'd quickly and efficiently at a reasonable cost

Service

Salesman nailed it.

Service

It's always second to none

Service

As always bmw Blackpool are very friendly and helpful

Service

good service

Service

The recent service was only a small service and there were no problems.

Service

Very accommodating in picking up car and return keeping me informed of the progress.

Service

As usual excellent service even during COVID-19

Service

Didn't have to take car in myself

Service

As always great service.

Service

Made the process very simple, gave me a courtesy car whilst my card had its 1st service which was a great help as I live a few miles away from the closest dealership.

Service

Again customer service and work carried out on time

Service

The service team provided verbal progress reports.

Service

Extremely friendly and courteous staff always attentive and always do a great job

Service

very professional

Service

Professional and efficient service from initial enquiry to handover of vehicle. Tim Barnes has a wealth of experience and knowledge and he applies it effortlessly whilst always knowing what is most important to his client.

Sales

Even though the handover process is restricted due to COVID the dealership still managed to carry out a handover that felt special.

Sales

everybody so helpful & patient in in describing the quality & mechanics of the car,

Sales

Very responsive and good communication, flexible with my schedule.

Sales

Helpful staff, knowledgeable, friendly. Great all round.

Sales

Sales gent Danny was brilliant

Sales

The Sales Exec kept me informed at each stage of the build process, shipping and delivery of the vehicle despite the unprecedented interruptions caused by C/V19 and Brexit.

Sales

Relaxed, non pressurised environment.

Sales

The same service as my previous two cars.

Sales

Its the first new car I've purchased and everything went well in light of the current restrictions. Everyone I dealt with were thoroughly professional.

Sales

Excellent service even with the current restrictions in place

Sales

Again very helpful

Sales

Very professional & efficient

Sales

Scott worked hard to put the right deal together, at the right price. Happy with the deal and the new car.

Sales

LLoyd blackpool always bend over backwards to meet my needs.My thanks to Ben, Danny and Rossi for all their help. PERFECT !!!!