Service from Lloyd Blackpool exemplar as usual.
I simply needed a replacement tyre. The tyre was fitted and I was back on the road.
excellent customer service, very attentive.
I would have given 5 stars but having came in for a tyre and wheel alignment at the time a vehicle inspection was done in December. And on the 1st of jan the warning light for the car needing a vehicle inspection has come on
Good customer service provided
Customer service was excellent. When the job was longer than frat expected, the team sorted a hire car ASAP so I could carry on with my day
Excellent customer service and over and above with solving any issues.
After sales service not been the usual top class as yet
Lloyd's Blackpool are the best dealership I've visited, there customer care is second to none.
Service department extremely helpful and efficient
Needed to be out of showroom at a particular time and this was achieved
The reason I have said this is for the first time I have had to re-book the vehicle after service and warranty check. The vehicle was juddering at idle speed, flat spots when driving, random gear selection. Never had this previously and needs sorting
Knowledgeable and friendly staff
Robert gave up is repair slot so I could have my car retyred all the staff are very helpfull nothing was too much trouble
Quick diagnosis of problem.... sorted and kept informed.
I bought 4 new winter tyres and was assured they were appropriate for my M140. However it subsequently emerged that I also needed 4 new tyre pressure warning valves at an additional unexpected cost of around £400
Great service and staff tend to keep you updated and supplied with tea!
Everything went smoothly and task completed efficiently
Servicing assistant was very helpful and knowledgeable
They solved the problem, when time taken to extend they automatically extended the courtesy car too
See comment above. I do think that over years the car service has become very very expensive.
tv and watch the world go by
No attempt to ' sell ' the service with an explanation of what was being done, either before or after. When you are spending over £600 it would be nice to understand what BMW are providing. Even the valet was average, rear seat well not touched.
My car is running a lot more smoothly thank you. However, the entertainment center had been cleared so I had to reset all the radio stations and I vacant link my phone back into the car. My son has tried too without success. This is most inconvenient
As above - were able to look at car and fix problem within 24 hours of me contacting Lloyds
My only quibble is you seem unable to sort out a small problem with my radio
No issues - very professional.
The car always comes back in great condition and the problem always fixed.
Inconsistent and high service costs.
No problems found with the car. All went well. My husband and I attended the garage both for delivery and pick-up of the car and had to wait to be seen by a representative. We were not offered any refreshments whilst waiting.
the service was excellent both personally and operationally
Very pleased that you priced match a set of tyres for me. Staff are brilliant
Good service, nice people.
Service carried out as planned and completed on time. Car cleaned and vacuumed as a bonus!
The timing was as stated in the welcome to the waiting area, and I had something to read with a welcome coffee.
Excellent service reasonable price very comfortable waiting area
Excellent service and friendly attitude. Professional
My car was mended and it was cleaned too.
Service done in no time and back on the roads.
Every time I get my car back from a service the engine always sounds different - take it in smooth and comes out with more of a ticking noise in there. Had this with previous cars too not related to a blackpool dealership.
Tim Parkinson and service team work seamlessly together
car in for winter service which I read included oil, coolant top up and pack with de icer and washer fluid. I was told the car needed oil and they used my oil I carry in the boot! there was no washer fluid and following day coolant warning came on
All the staff are very pleasant and very help full !!
I opted for a service while I waited. I retrospect this took longer than expected and ideally should have been offered/ advised on the option of a courtesy vehicle and collect later in the day- this was not offered at the time of booking the service.
Very pleased with the way i was treated , friendly staff and very professional, nothing too much trouble .
Staff polite, service staff identified a problem we didn't know we had.
Lloyd Blackpool have always provided me with excellent service, which I cannot fault.
They did what they said in time stated.
Form the moment you step into the dealership you are welcomed and looked after. Everyone is very friendly and willing to help, and as I said, the service from Dan was outstanding.
Can rely on assistance at short noice
I was dealt with professionally through out
Excellent service, fantastic attentive staff.
always polite and efficient
Everything was done satisfactorily
Vicky excellent other member of staff not
Felt they didn't really have time to explain an issue with the steering.
Didn't seem to get back to me once I had received the video from the technician and I had to chase him my car needed to new tires and I explained I could get them done at Costco for the same tires for £153 for both tires so he was not prepared to do
Rear light parts were expensive
The competence and reliability of Service and Sales at Blackpool are key to this customer's satisfaction.
all things were covered on the major service and MOT
During the service the technician disconnected my dash cam without informing me. It was two days before I noticed it had been disconnected therefore I would have had no video evidence had I been involved in an incident. This is not acceptable.
Because they give first class service.
No quibbles on what needed doing, I was kept up to date and received my car back sparkling! What more could I ask for!
Good dealership, better than when it was Woodman's. Staff are professional but friemdly. I would like to be better informed about services available, if I hadn't just had an email about winter health check, I don't think the staff were aware.
Lloyd Blackpool actually seem to treat you as an individual and provide you with good old fashioned customer service.
Everything was perfect, No issues. Looked after from start to finish by all the lovely staff.
Personal service delivered in a professional and welcoming manner
It took over an hour for the technician to advise BMW had already replaced the part at a previous service back in March 2018. I'd been informed at booking it would only take 20 minutes to check whether the part needed replacing.
Warranty work on my 6 series was carried out brilliantly. No issues whatsoever.
I have dealt with Lloyds, Blackpool, for about 10 years, generally through a particular customer services officer (Vicky).Given the exemplary service provided by this young lady, I can say that I am satisfied with BMW service.
More so this time as our car wouldn't start on our return from holiday. The bmw assist came out quickly and the garage lent us a car the day before the car was book in.
From booking in to picking up at the end I was kept informed and told what was being done
A very friendly and helpful team who always give detailed information.
The service checks done on my car was upto the expected standard Very professional staff who are experts in the field
They helped me with what I needed and did a deal
The human contacts and thoughtfulness are outstanding
Polite friendly staff. Comfortable surroundings to wait for car. Car delivered back clean and emmaculate.
Car was booked in with no fuss, repair was done efficiently, and a member of staff collected me from home. Also car was very kindly valeted.
all staff were very good in explaining what was happening and how quickly it would be done
Excellent service & the team really made you welcome.
Friendly, helpful staff in all departments
booked in and job completed
Happy with the staff as well as the service.
Everything completed on time, came back in pristine condition
Always professional and quick to respond. Even when there has been an issue it was resolved quickly and without any hassle and inconvenience to myself.
They accommodated my availability requirements ; provided timely and friendly pick-up service ; and completed the job in reasonable time
I was kept updated all the way through the service process
Was good experiences at every level.
Well informed staff very helpful.
Did everything I needed in a professional and unpressured way
Every customer is valued and made to feel special, whichever car you buy. I bought a new x5 and my wife an used mini. We were both treated the same. I know dealerships who differentiate between new car and used car customers.
Thank you for your wonderful feedback. It is with great pride that we look after our customers and listen to their needs. Thanks once again for sharing your experience with us. Kind regards, Mark Powell. Head of Business.
No pressure, relaxed environment. Pleasant staff and above all how accommodating Gary was.
I didnt have a car, so was difficult to pick up, but everything else fabulous
I received outstanding service from Dan Docherty and the team at Lloyds BMW, nothing was too much trouble. Whenever I walked into the showroom I was greeted by a smiling face and taken care of straight away.
Lloyds BMW Blackpool are the best dealer of any manufacturer I've dealt with. They are consummate professionals and go above and beyond.
Everything went perfectly and everything I had been told would happen, did.
Brilliant experience. Danny Greaves at Lloyds Blackpool was excellent, not pushy but very attentive and listened to what I wanted. As well as easy, Danny treated me like a human being - friendly, attentive, honest, didn't make false promises etc
I was kept informed right from the start -when it been allotted a Chassis Number - until the actual date I could collect it - and then the handover was very informative and an exciting experience !
The whole purchase, from start to finish, was seamless, efficient and professional.
Staff helpful but not pushy. Took my personal circumstances into account. Ensured that I was happy at each stage.
Top class customer service.
customer care during and from experience continues throughout the life of ownership
Paul Woodman is an outstanding salesman (at lloyds Blackpool) who cares not only about the people he works for but goes the extra mile and outside the box to ensure your total journey with them is an enjoyable one, cannot thank him enough.
I found the sales staff very knowledgeable about B M W, i found the experience very easy , i was kept informed every step of the way from ordering the vehicle to receiving it , i think the staff are good ambassadors for B M W.
Loved the big reveal and very personal
Dan dockerty who sold me my car was helpful , polite and extremely professional... he organised a test drive and explained everything to me and then when returning to the showroom even got me a cuppa tea !!! Ten out of ten !!!!
Lloyd BMW
Blackpool
