Effective service, with a smile.
Complete confidence in technicians professional expertise ensuring safe, reliable and enjoyable motoring.
Service on time and completed to my satisfaction
because I am completely satisfied
combined with BMW approval process it took nearly 3 weeks to fix the vehicle, which was ultimately the part that I suspected and identified myself before booking it in. Sub standard courtesy car.
Efficiently and swiftly done at, and in, the times specified.
The service was impeccable like normal and the additional safety measures made me feel safe during the limited time I was there. The special Desk to drop your keys off saves contact and limits time in the show room also.
Very efficient staff who dealt with all my requirements speedily...a good and well-done job.
Vicki Slater was my service advisor and she was fantastic. Always polite friendly and professional and assisted me with every step.
Booked me in quickly and only had my car for just over an hour, easy to book in and helpful with responding to emails etc.
Service provided as requested
Everything was done and completed efficiently and more importantly with Covid regulations in place.
As above. I know there is no proof having driven away from yourselves and I did report it when discovered for the information of staff. Still disappointed.
I was looked after extremely well by the Senior Service Agent Robert. He is bery efficient and likeable to deal with. A good assest to Lloyds.
No problems from start to finish.
I've used Lloyd's many times for service and always excellent service
Always made welcome by receptionist Rina and even the sales man Tim came over for a quick catch up.
Simple process, answered questions and helped make the experience straightforward.
As I have explained above
Very good assistance from staff members during these trying times
A minor cosmetic piece of work carried out under warranty, even so the job was done properly and on time.
The service advisor was very professional
They are always helpful and do their upmost to resolve any problem I may have. Totally dependable
I had a Puncher and was repaired before car returned
Courteous staff that kept me well informed
Everything was as expected Thank you
Dealt with my problem quickly and effeciently
Very knowledgeable staff. Appreciate very good communication with customer via telephone and video to ensure clear understanding of work being done. Quality of work excellent.
My service advisor worked really hard to keep me in the picture as to what was happening with my vehicle
The car was picked up on time and returned early.
It is always an absolute pleasure to visit Lloyd Blackpool (BMW & Mini). The customer service experience is just the best, by some distance, I've ever experienced (in any customer service environment - not merely the motor trade).
The work and service to the vehicle was dealt with professionally.
Did exactly what you told me
Thanks to everyone involved. Service experience is 5 star.
We called in after an engine light came on the dashboard just to see if someone could take a look. We were seen straight away and were told our car needed a new sensor. It was dealt with expertly and efficiently by Rob from the service department
They have always looked after me with a smile
Polite and efficient.There was a nail in my tyre and they fixed it free of charge as a gesture of goodwill.
Excellent provisions in place for Covid and this did not feel inconvenient
lloyds blackpool have always gone out of there way to make it an easy experience and make you very welcome everytime ??????
the staff are very helpful and always willing to go the extra mile for you and make you completely satisfied.
Extra jobs arose but the job Was still turned round in good time
I'm happily satisfied with the service they give and how nice they are when booking in for jobs
My car was booked in for MOT and a service while I had a walk to local stores and I was called to say it was ready in less than 2 hours.
they did what they said they would and kept me informed accordingly
Easy process, great communication
Very helpful with Questions I asked
Highly professional staff
Professional service from beginning to end - even in a pandemic
Everyone is very helpful and pleasant it's a pleasure to go to Bmw Lloyd
Never had any problems , always polite and efficient
As ever they are really professional and friendly
They're a good team trying very hard in difficult circumstances
Great staff, great facility - total confidence in the service provided.
The service was accomplished quickly and efficiently and you trust the quality of the work.
The customer feels valued
I FELT LIKE MY CUSTOM WAS VALUED, MY VISIT WAS DEALT WITH EFFICIENTLLY AND SAFELY.
Excellent service provided by Robert.
To further my previous comments I couldn't ask for anything more or be any happier. I have a great sense of trust in the team and have had nothing but the very best treatment and quality with service.
Always feel valued. Great all round experience.
Even in the middle of a pandemic, when the world is completely upSide down Gavin Seed and his team continue to deliver, meet needs and accommodate all requirements. Outstanding treatment.
Vicki was very helpful and friendly and I liked Rhys's video!
The staff at Lloyd BMW Blackpool can't do enough to help in any way they can
Your customer service team were excellent. Very polite, friendly and helpful. Everything was perfect.
Very satisfied completed the service on time and £40 less than quoted. Also rectified a fault that I had reported and the service manager personally came to me and showed me what the problem was. I was very impressed
1st class service given to me..
Fast efficient,and helpful
Friendly professional efficient and very obliging
Efficient, on time and staff always pleasant
The car always comes back perfect.
great service, matched the price I had been quoted elsewhere
Showroom set up very good in view of the current restrictions
the service and MOT was carried out quickly and efficiently, any problems were brought to my attention immediately and dealt with there and then.
Usual five star service. Louise the service advisor spotted me at reception as soon as I came in and took me to her desk to complete the formalities . Service was completed within the hour.
Similar to my first answer staff helpful, always friendly comfortable surroundings, what more can I say.
Helpful, and quick service... always treated nicely. Made to feel safe, all instructions very clear and seating area very spacious.
Lloyd BMW offer me brilliant customer service on every contact with them - phone or in the show room...
From reception to completion of the service I was treated with friendliness and respect.
Efficient polite friendly service
Efficient car ready on time
Lloyds always go that extra mile to ensure you are completely satisfied.
Car sorted out quicker than expected
Good comms, explained next steps well, talked me through what they had done and I am very happy with the outcome. Again Gavin Seed did an extent job as did the rest of the service team.
Noting was too much trouble
All the staff are fantastic especially Gavin Seed, service manager. He's the best!
Again as previously mentioned, always happy to help and very professional. Happy to deal with them
No problems with service.
Really good experience
Thank you for your great feedback. Your loyalty and friendship means the world to us, thank you for awarding Paul and the team with 5 Stars and 10/10 service. Looking forward to seeing you soon, Mark Powell. Head of Business.
Purchased new vehicle, collected within 2 days...
Excellent customer service and very professional.
Have given a 5 star rating, but Covid restrictions - unavoidable - impacted on my experience.
All my enquiries and motoring needs were seen to.
From the moment you step foot into the showroom I actually felt my custom was valued. From first enquiry to picking up my new car was an pleasure.
Did everything required to satisfy my need.
All of the whole process was smooth And good customer service
From walking in Danny have us the best service nothing was to much to ask
Paul Woodman was brilliant during the handover and deserves special credit for making it safe and easy during the Covid pandemic.
Brilliant - can't fault the service received.
Everything done as and when expected, even with coronavirus restrictions.
The vehicle handover was well handled even though there were certain restrictions due to Covid. Tim told me everything I needed to know about my new car.
I am completely satisfied with my experience the whole Lloyds team couldn't be more helpful from start to finish.
I was looked after very well
Paul the salesman has been fantastic throughout
Lloyd BMW
Blackpool
