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ABOUT LLOYD BLACKPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All done and dusted as agreed beforehand. Looked after whilst I was there. Sorted out a service plan.

Service

I've used them for many years and they've always gone the extra mile.

Service

Work completed very quickly, easy to get the car booked in for a recall and quick to turn around ??

Service

Happy with the work carried out and the service received at the showroom

Service

My experience at BMW was excellent. I was treated with courtesy and efficiency, and was kept well-informed about the work needed on my car.

Service

Completed the job as stated.

Service

Great service and friendly and helpful as always

Service

Always excellent service.

Service

Able to undertake service whilst waiting - good to see inspection video -

Service

The service was carried out in a timely and efficient manner.

Service

Everything was done as expected

Service

All went smoothly, no complaints.

Service

The team there are the best I've ever dealt with, the assistant manager stands out above the rest

Service

Very god service and personal interface

Service

Always amazing service

Service

Great support from start to finish.

Service

In 5 years of using Lloyd Blackpool even though I may not have a top of the range BMW I feel I am still treated with the same respect as someone who has the latest model.

Service

Great staff and the service guys do a great job, they go out of their way to fix any niggles you may have.

Service

Easy to book service. Easy quick process while I waited. Courteous as always.

Service

Multiple contacts to ensure the date time etc were ok, professional and well looked after on the day, and then a follow up call the following week.

Service

I have found the staff to be courteous and knowledgeable. They work thoroughly and don't keep me waiting any longer than necessary

Service

I found the staff to be very informative and friendly nothing was to much trouble . The sales Executive Lauren Bailey was a pleasure to deal with when we had a small problem upon picking up our car

Service

Good service as usual

Service

My experience at Lloyds Blackpool was like allways first class..

Service

Staff were amazing, friendly, helpful and went above and beyond to get me sorted as quickly as possible.

Service

Excellent customer service and good prices

Service

Always consistent excellent service.

Service

very satisfied overall

Service

Very prompt and polite. friendly service

Service

My mot was carried out and I was kept up to date with what was going on.

Service

Very good service, just not ideal waiting time if you're in a rush.

Service

Absolutely the best service anywhere. Will probably swap my Merc for a BMW next time because the service experience is so much better

Service

Looked after very well by Vicky and Louise

Service

Everything carried out on time and for a price less than originally quoted.

Service

Didn't wash my vehicle

Service

Again, friendly and efficient.

Service

Helpful friendly staff and I have confidence in them to do a good job.

Service

The work needed was done efficiently to our complete satisfaction

Service

Excellent

Service

As per above and car was ready for collection on time.

Service

car was collected and returned to my home due to covid restrictions and it was extremely helpful that this was part of he service. Robert Wheatly in service was particularly helpful !!

Service

As always an enjoyable experience

Service

Good attention

Service

I can't speak highly enough of the staff and in particular Louise who I have dealt with over several years.

Service

Everything is always carried out on time, thoroughly explained and done to a high standard.

Service

I waited for my vehicle and the staff were lovely and couldn't do enough to make sure my wait was as comfortable and pain free as possible.

Service

As above

Service

Everything was really well done - including the coronavirus arrangements at the dealership

Service

Completely satisfied because from start to finish I was well looked after and fully updated.

Service

Car serviced and MOT done

Service

Great service at check in and through explanation of work done and condition of car at collection.

Service

Bmw where honest about the work they did and did not over charge

Service

Kept me informed - worked to the timescales they set

Service

I know the people and service quality that has not changed.

Service

Easy booking, kept informed, ready when said.

Service

Very easy to deal with, the job was completed to a high standard. The loan car could be a better model as it was base spec but this doesn't detract from the overall experience.

Service

Excellent kept me well informed what was happening.

Service

Good attentive service

Service

Safety recall free of charge , text notification as well as written.

Service

??Great Service as always??

Service

I dealt with Rob, service manager who was very helpful and friendly with my queries regarding my vehicle. I also received a video of my vehicle whilst being inspected by Rhys, who again was great, fabulous service, 5 star.

Service

Could not have done anymore

Service

The video walkthrough was appreciated

Service

The service was carried out on time with little or no problems.

Service

Friendly COVID safe procedures All as expected

Service

All issues were sorted out.

Service

They are professional and friendly

Service

It went as smooth as it could.have done an exactly as expected, those customer expectations were set before I handed over the keys and they were met exactly as described

Service

Excellent service as always and very accommodating

Service

I feel confident that BMW are doing their best to look after their customers.

Service

Trusted the workmanship

Service

Courteous, professional service

Service

The service experience was quick and hassle free

Service

Friendly professional staff

Service

Here is a team that works well for the Company and its customers with equal measure.

Service

Vehicle collected and returned post service

Service

See above

Service

I got the product i ordered and the price was matched .

Service

They consistently offer first class service.

Service

As you're amazing

Service

As mentioned earlier the Service received is excellent and this includes from Employees that I have not met before.

Service

Job completed with no fuss

Service

Couldn't ask them to do more

Service

I had no problems

Service

Competitive prices for a tyre replacement .

Service

Staff & service goid

Service

Like the Lloyds dealership, generally very good customer service.

Service

Canot fault the service

Service

Excellent service. A lady called Vicki was very helpful and friendly.

Service

The fast lane servicing is brilliant.

Service

Completely satisfied; very professional and friendly staff.

Service

Under the present lockdown measures you couldn't ask for better attention by reception staff who always greet you with a smile and your helpful service staff.

Service

Very helpful,I required a loan car and it's was organised whilst mine was serviced. Excellent service

Service

Service done to a high quality.

Service

Very friendly and professional

Service

Easy to book in Staff ready for me and always helpful and professional Car serviced and ready for collection on time. Still a nice environment to wait in despite COVID restrictions

Service

Car could/should have been washed for collection

Service

Efficient. Cost effective. Polite. Professional.

Service

Excellent service. During the pandemic too! A delightful experience. Another coffee would have been nice...

Service

They kept me informed and did a good job.

Service

See above

Service

Price and service

Service

Covid restrictions.

Service

All the staff involved took their time to explain clearly all issues involved

Service

Dealt with the fault promptly

Service

Great service

Service

The customer service levels outrank any other car manufacturer and dealership. Despite a pandemic, the personalisation of service delivery is still focused on you, the customer. Gavin Seed and his servicing team really are exceptional

Service

Easy process and had car cleaned

Service

Couldn't fault anything with my visit to Lloyds Blackpool BMW. Outstanding customer service from all the Lloyds Blackpool family. Everyone was warm, friendly and could not offer to do more for me from the moment I walked in till the second I left.

Service

Sorted my problem efficiently

Service

arrived on time , car returned promptly, video about what took place.

Service

Never any problems arise after visiting, and if there are, they are dealt with very quickly.

Service

The staff were extremely helpful and friendly

Service

The service team were excellent.

Service

I take the car in, servicing is done, I collect and pay nothing what's not to like! (everything is organised through a service plan so no nasty big bills) I have a 10 year old BMW but am treated the same as some one with the latest.

Service

I was kept up to date of what was happening at every stage and I got my car back quicker than I though I would!

Service

Staff attend to the service requirements in detail and advise on any concerns.

Service

Always explain to me what is needed and ask for approval for addition work as advised

Service

Efficient

Service

Major service done in a couple of hours while I waited .

Service

Again,because the staff were friendly and helpful.

Service

Very efficeient

Service

Good service Lloyd's kept me in the picture daily regarding the repaires So all good.

Service

Always accommodating and made comfortable

Service

Friendly, respectful and you feel really safe in the middle of the pandemic. Great staff and superb service.

Service

Work done promptly

Service

Despite Covid the dealership managed to make the time I waited feel safe and I feel they adapted well to the restrictions

Service

Helpful service always

Service

.

Service

The options and choices explained during our visit , provided clear direction for car selection

Sales

I know them all so week at the dealers, I wouldn't go anywhere else.

Sales

Gary was very informative and supportive, hence I'm a repeat customer

Sales

Albeit strange times during COVID yrs 20/21 it was the 1st veh I'd purchased from Lloyds BMW Blackpool and the sales experience was made so clear

Sales

We have used the same dealer for the purchase of all our BMW's. All the staff are good but Paul Woodman in particular makes the process easy even when working under the restrictions brought about by Covid.

Sales

excellent

Sales

Everything went so smoothly at the BMW centre

Sales

Jeremy was really helpful.

Sales

Paul Woodman facilitated the handover without any fuss, professional and attentive as I would expect

Sales

Scott the sales man got me a car i wanted within hours. I have bought my last 2 car from him and he has always been very good

Sales

As above made us feel like good throughout the process of purchasing our 2nd new car through this particular showroom.

Sales

I was made to feel very welcome at the BMW center throughout the process or my initial enquiries to purchasing a particular model,and also finalising the sale. Thank you so much to Walter the sales person so helpful from start to finish

Sales

The whole transaction went smoothly. And the salesman very helpful

Sales

I think the way it was handled due to Covid was well done

Sales

Professional and efficient service from initial enquiry to handover of vehicle. Tim Barnes has a wealth of experience and knowledge and he applies it effortlessly whilst always knowing what is most important to his client.

Sales

Even though the handover process is restricted due to COVID the dealership still managed to carry out a handover that felt special.

Sales

everybody so helpful & patient in in describing the quality & mechanics of the car,

Sales

Very responsive and good communication, flexible with my schedule.

Sales

Helpful staff, knowledgeable, friendly. Great all round.