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ABOUT LLOYD BLACKPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because I am completely satisfied

Service

Kept me informed with phone calls as I'd used the collection service.

Service

Service manager won my confidence

Service

Booked in quick Couple of things needed attention that were covered with warranty . These were done at the same time

Service

Polite, friendly and efficient. COVID-19 measures were well implemented

Service

Perfect job, Son is very pleased.

Service

Very easy, communication was excellent - as were Covid controls

Service

Kept up to date - good facilities- good service - friendly and polite staff

Service

Very obliging service.

Service

Very helpful and friendly staff.

Service

Great and efficient customer service from a friendly team

Service

Job done quick and efficient

Service

Thank you no problems

Service

All very smooth. helpful staff.

Service

During the recall they noticed another problem and fixed it immediately with no extra costs or hassle .

Service

Gavin, Service Manager, resolved outstanding issues with new car.

Service

Great service, very satisfied.

Service

Completed job successfully

Service

Good experience from start to finish

Service

Very good and professional

Service

They're very efficient. They have the correct information about your vehicle and what it needs. They do what you expect them to do

Service

Very professional

Service

Nothing to complain about.

Service

All went as promised

Service

Reception and service staff always friendly and work is done effectively.

Service

Video provided of any potential problems to make preparation for.

Service

All my requirements were met in a friendly manner

Service

Very good customer service - explained everything regarding what was going to happen to the car, how long it was going to take and what costs if any were involved.

Service

Always helpful and welcoming

Service

Prompt and helpful as always

Service

Everyone was so helpful and polite

Service

Everything went to plan, the work was carried out with no nonsense. The price was very competitive as there was a 20% discount offer in place at the times of the service.

Service

Fixed a long term problem

Service

Jordan the service guy was really helpful Pleasant experience

Service

Excellent service

Service

The work was done within the estimated time and everyone I came into contact with , during my visit were friendly and helpful.

Service

Great service!

Service

Staff friendly and attentive.

Service

Staff were professional, polite and helpful

Service

Lloyd Blackpool have the best after sales service I have experienced in 50 years of motoring.

Service

Impeccable service.

Service

Vicki Slater who helped with my service went above and beyond to ensure everything was do smoothly and very helpful and kind.

Service

It was a straight forward break fluid service, also vehicle check over.

Service

Quick and efficient service- easy to book, and kept informed.

Service

I have always been treated well and the staff are always understanding and helpful if I have a problem

Service

It was a simple vehicle recall and all went well with the visit.

Service

No problems

Service

Speedy service in comfortable surroundings. Engineers know what they are doing. Regular updates on progress. No surprises. Very professional.

Service

from first stepping into the show room to the conclusion of the visit you are treated like a valued friend

Service

Good prompt service Problems and car recalls dealt with skilfully

Service

Been blown away by the customer service as me and my partner bought a m140 and then a a class from Marshall on the same day and we cannot compare the standard of service between the two as bmw have been amazing throughout. 10/10

Service

Good service did the job very helpful

Service

they did what was asked which was only a service .did not expect anything to go wrong as that is what one expects from any garage

Service

Great service, good communication and friendly team

Service

Always happy with the service. Especially the management team of Gavin and Callum.

Service

The Blackpool team were very professional and resolved the issue prior to going ahead with the run-in service.

Service

Outstanding as always

Service

Excellent to deal with

Service

my car was relayed in by the AA on a Monday had it repaired and picked it up on the Tuesday very quick turnaround

Service

Always welcome at Lloyd bmw Blackpool always go above and beyond to help the customer out with any issues as well as if you purchase a vehicle. They treat you like family in the way you are looked after throughout any process or service.

Service

Salesman told us all we needed too know.

Service

Inspection video was emailed to me showing a detailed analysis of my vehicle..coffee while I waited..pleasant and courteous staff..smooth as silk service.

Service

Brilliant. Fixed the day it arrived.

Service

I notified on last visit Fri PM a clunk at front when going over speed bump. This was broken coil spring so 1.5hr job for brakes turned into an overnight stay for car. I was looked after until a courtesy car became available and collected car Sat PM

Service

Attentive staff

Service

The service was done promptly and efficiently.

Service

Customer service at BMW (Blackpool) in my opinion is unrivalled and the best service I have experienced. From first contact, the experience is seamless, professional, caring and friendly from everyone. Totally first class service. Amazing. Thank you.

Service

Polite

Service

Car MOT'ed while I waited. Refreshments offered and video from my technician Mark about my cars health check was a great touch.

Service

Again first class service

Service

Very efficient. Staff very pleasant and helpful.

Service

Great service

Service

Was kept up to date on progress of my service and felt confident with the service I received

Service

Quick, efficient and curteous

Service

As I have said many times in the past whenever I visit Lloyds I am always very pleased with the Administration normally carried out by Louise and though I have rarely met them the service carried out by the Technical Staff.

Service

Kept updated with video clip and info by engineer

Service

Friendly service Professional team Classes company

Service

Went out of their way to find a solution to an issue.

Service

Always helpful and friendly

Service

Great service, very knowledgeable, polite overall 10 out 10, bought my car from another dealership, but had to bring my car back to BMW Lloyds because is your standards of service

Service

Outstanding service from start to finish...

Service

From check in, to check out, everything was handled professionally by the staff. Even the young man under training and starting his career at Lloyd BMW knew what he was doing. Good luck to him in the future.

Service

Really appreciate the added value of having the quick wash n valet!

Service

No problem booking in to the time of my choosing, waited approx. one and a half hours. Driving away from the centre was a pleasure, with the car running so smooth!!!

Service

Friendly and attentive

Service

Kept me up to date thus far with the work on my car.

Service

I cannot fault the customer service at Lloyd Blackpool - you are always treated with respect.

Service

Lloyd always go above and beyond on all levels of service, hence why I personally keep buying BMW's

Service

Lloyds always makes me feel like a valued customer they always do the utmost To accommodate my needs

Service

Have been to other dealerships and the bmw is the best in every way

Service

Was looked after from start to finish

Service

Efficient

Service

Easy to deal with quality service

Service

The brake fluid service was completely satisfactory and as planned. It was good to get the full clean and valet service back, just a shame some of the roof was missed!

Service

Top class service. All members of staff are a credit to Lloyds.

Service

Great quick job, very organised

Service

Smooth service from start to finish and good work from my technician Ian

Service

Very good & efficient.

Service

The experience was excellent from walking in to picking up my car

Service

Very quick service and a very professional team

Service

Nothing is ever too much trouble

Service

Great service

Service

Very satisfied

Service

Very professional service completed in good time, including free video inspection and valet.

Service

The two men who dealt with us at BMW were extremely courteous and friendly.

Service

The vehicle was repaired to the highest standard and was returned washed at a time convenient to me.

Service

Lloyds was everything a BMW main dealer should be, spotlessly clean, plenty of customer seating, excellent coffee for customers, highly trained staff with everyone knowing exactly what they should be doing.

Service

It was werry fast

Service

I find Robert always goes the extra mile to help, nothing is too much trouble.

Service

I have purchased all my BMWs from the same dealer in Blackpool.

Sales

Perfect service in every way

Sales

Had no issues at all, spoke over the phone about the car I was interested in a few days later I was purchasing it. Everything was easy to understand and everything explained very clearly.

Sales

Great salesman , beautiful showroom and I'm very happy with the car

Sales

Again excellent customer service nothing was too much trouble. Lauren-kept me up to date at all times. The delivery guy was exceptionally friendly and professional.

Sales

Excellent service

Sales

Again top marks from walking into showroom to handover of my new BMW.

Sales

Again friendly helpful service,Tim did all I could have asked to make everything easy and efficient,there was no pressure and it was a pleasure dealing with him

Sales

Gary was extremely helpful at a very difficult time due to covid restrictions

Sales

I have purchased 2 cars from this dealer/sales adviser and would have no hesitation in returning for my next vehicle even though the dealership is circa 250miles from my home

Sales

Great service from Lloyd BMW (in these challenging times).

Sales

Beautiful car

Sales

Everything explained in detail staff brilliant

Sales

Every option available to me was explained for the purchase of the car allowing me to make an informed choice and upon collection again time was taken by the salesman to explain all the features within the car.

Sales

Complete care and efficiency given by sales man Danny at your Blackpool Showroom.

Sales

Was nothing to be dissatisfied about

Sales

really helpful, great communication throughout

Sales

Tim was very helpful during the sales process and kept us fully informed at all stages through to delivery. Even with the Covid situation everything went well

Sales
Thank you for your feedback and for awarding us with 5 Stars. We are lucky to have Tim who brings a wealth of knowledge and professionalism to our team. Best of luck with your new BMW! Regards, Mark Powell.

All aspects was relaxed and friendly.

Sales

Very welcoming showroom all staff very helpful

Sales

All my questions were answered and the sales executive (Tim Barnes) had a great knowledge of the product and listened to our expectations and tailored the product to meet those expectations