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All done and dusted as agreed beforehand. Looked after whilst I was there. Sorted out a service plan.
I've used them for many years and they've always gone the extra mile.
Work completed very quickly, easy to get the car booked in for a recall and quick to turn around ??
Happy with the work carried out and the service received at the showroom
My experience at BMW was excellent. I was treated with courtesy and efficiency, and was kept well-informed about the work needed on my car.
Completed the job as stated.
Great service and friendly and helpful as always
Always excellent service.
Able to undertake service whilst waiting - good to see inspection video -
The service was carried out in a timely and efficient manner.
Everything was done as expected
All went smoothly, no complaints.
The team there are the best I've ever dealt with, the assistant manager stands out above the rest
Very god service and personal interface
Always amazing service
Great support from start to finish.
In 5 years of using Lloyd Blackpool even though I may not have a top of the range BMW I feel I am still treated with the same respect as someone who has the latest model.
Great staff and the service guys do a great job, they go out of their way to fix any niggles you may have.
Easy to book service. Easy quick process while I waited. Courteous as always.
Multiple contacts to ensure the date time etc were ok, professional and well looked after on the day, and then a follow up call the following week.
I have found the staff to be courteous and knowledgeable. They work thoroughly and don't keep me waiting any longer than necessary
I found the staff to be very informative and friendly nothing was to much trouble . The sales Executive Lauren Bailey was a pleasure to deal with when we had a small problem upon picking up our car
Good service as usual
My experience at Lloyds Blackpool was like allways first class..
Staff were amazing, friendly, helpful and went above and beyond to get me sorted as quickly as possible.
Excellent customer service and good prices
Always consistent excellent service.
very satisfied overall
Very prompt and polite. friendly service
My mot was carried out and I was kept up to date with what was going on.
Very good service, just not ideal waiting time if you're in a rush.
Absolutely the best service anywhere. Will probably swap my Merc for a BMW next time because the service experience is so much better
Looked after very well by Vicky and Louise
Everything carried out on time and for a price less than originally quoted.
Didn't wash my vehicle
Again, friendly and efficient.
Helpful friendly staff and I have confidence in them to do a good job.
The work needed was done efficiently to our complete satisfaction
As per above and car was ready for collection on time.
car was collected and returned to my home due to covid restrictions and it was extremely helpful that this was part of he service. Robert Wheatly in service was particularly helpful !!
As always an enjoyable experience
I can't speak highly enough of the staff and in particular Louise who I have dealt with over several years.
Everything is always carried out on time, thoroughly explained and done to a high standard.
I waited for my vehicle and the staff were lovely and couldn't do enough to make sure my wait was as comfortable and pain free as possible.
Everything was really well done - including the coronavirus arrangements at the dealership
Completely satisfied because from start to finish I was well looked after and fully updated.
Car serviced and MOT done
Great service at check in and through explanation of work done and condition of car at collection.
Bmw where honest about the work they did and did not over charge
Kept me informed - worked to the timescales they set
I know the people and service quality that has not changed.
Easy booking, kept informed, ready when said.
Very easy to deal with, the job was completed to a high standard. The loan car could be a better model as it was base spec but this doesn't detract from the overall experience.
Excellent kept me well informed what was happening.
Good attentive service
Safety recall free of charge , text notification as well as written.
??Great Service as always??
I dealt with Rob, service manager who was very helpful and friendly with my queries regarding my vehicle. I also received a video of my vehicle whilst being inspected by Rhys, who again was great, fabulous service, 5 star.
Could not have done anymore
The video walkthrough was appreciated
The service was carried out on time with little or no problems.
Friendly COVID safe procedures All as expected
All issues were sorted out.
They are professional and friendly
It went as smooth as it could.have done an exactly as expected, those customer expectations were set before I handed over the keys and they were met exactly as described
Excellent service as always and very accommodating
I feel confident that BMW are doing their best to look after their customers.
Trusted the workmanship
Courteous, professional service
The service experience was quick and hassle free
Friendly professional staff
Here is a team that works well for the Company and its customers with equal measure.
Vehicle collected and returned post service
I got the product i ordered and the price was matched .
They consistently offer first class service.
As you're amazing
As mentioned earlier the Service received is excellent and this includes from Employees that I have not met before.
Job completed with no fuss
Couldn't ask them to do more
I had no problems
Competitive prices for a tyre replacement .
Staff & service goid
Like the Lloyds dealership, generally very good customer service.
Canot fault the service
Excellent service. A lady called Vicki was very helpful and friendly.
The fast lane servicing is brilliant.
Completely satisfied; very professional and friendly staff.
Under the present lockdown measures you couldn't ask for better attention by reception staff who always greet you with a smile and your helpful service staff.
Very helpful,I required a loan car and it's was organised whilst mine was serviced. Excellent service
Service done to a high quality.
Very friendly and professional
Easy to book in Staff ready for me and always helpful and professional Car serviced and ready for collection on time. Still a nice environment to wait in despite COVID restrictions
Car could/should have been washed for collection
Efficient. Cost effective. Polite. Professional.
Excellent service. During the pandemic too! A delightful experience. Another coffee would have been nice...
They kept me informed and did a good job.
Price and service
All the staff involved took their time to explain clearly all issues involved
Dealt with the fault promptly
The customer service levels outrank any other car manufacturer and dealership. Despite a pandemic, the personalisation of service delivery is still focused on you, the customer. Gavin Seed and his servicing team really are exceptional
Easy process and had car cleaned
Couldn't fault anything with my visit to Lloyds Blackpool BMW. Outstanding customer service from all the Lloyds Blackpool family. Everyone was warm, friendly and could not offer to do more for me from the moment I walked in till the second I left.
Sorted my problem efficiently
arrived on time , car returned promptly, video about what took place.
Never any problems arise after visiting, and if there are, they are dealt with very quickly.
The staff were extremely helpful and friendly
The service team were excellent.
I take the car in, servicing is done, I collect and pay nothing what's not to like! (everything is organised through a service plan so no nasty big bills) I have a 10 year old BMW but am treated the same as some one with the latest.
I was kept up to date of what was happening at every stage and I got my car back quicker than I though I would!
Staff attend to the service requirements in detail and advise on any concerns.
Always explain to me what is needed and ask for approval for addition work as advised
Major service done in a couple of hours while I waited .
Again,because the staff were friendly and helpful.
Good service Lloyd's kept me in the picture daily regarding the repaires So all good.
Always accommodating and made comfortable
Friendly, respectful and you feel really safe in the middle of the pandemic. Great staff and superb service.
Work done promptly
Despite Covid the dealership managed to make the time I waited feel safe and I feel they adapted well to the restrictions
Helpful service always
The options and choices explained during our visit , provided clear direction for car selection
I know them all so week at the dealers, I wouldn't go anywhere else.
Gary was very informative and supportive, hence I'm a repeat customer
Albeit strange times during COVID yrs 20/21 it was the 1st veh I'd purchased from Lloyds BMW Blackpool and the sales experience was made so clear
We have used the same dealer for the purchase of all our BMW's. All the staff are good but Paul Woodman in particular makes the process easy even when working under the restrictions brought about by Covid.
Everything went so smoothly at the BMW centre
Jeremy was really helpful.
Paul Woodman facilitated the handover without any fuss, professional and attentive as I would expect
Scott the sales man got me a car i wanted within hours. I have bought my last 2 car from him and he has always been very good
As above made us feel like good throughout the process of purchasing our 2nd new car through this particular showroom.
I was made to feel very welcome at the BMW center throughout the process or my initial enquiries to purchasing a particular model,and also finalising the sale. Thank you so much to Walter the sales person so helpful from start to finish
The whole transaction went smoothly. And the salesman very helpful
I think the way it was handled due to Covid was well done
Professional and efficient service from initial enquiry to handover of vehicle. Tim Barnes has a wealth of experience and knowledge and he applies it effortlessly whilst always knowing what is most important to his client.
Even though the handover process is restricted due to COVID the dealership still managed to carry out a handover that felt special.
everybody so helpful & patient in in describing the quality & mechanics of the car,
Very responsive and good communication, flexible with my schedule.
Helpful staff, knowledgeable, friendly. Great all round.