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ABOUT LLOYD BLACKPOOL.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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Our Christmas Market

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Rossi by BMW Logo

Genius! Rossi wins National Product Genius Competition

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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BMW X5 stock available on 0% APR finance.

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BMW Help: Recalls

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Rotary Club of Lytham Charity Golf Day

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#ExploreYourWorld

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Win A Weekend Escape With The BMW X2.

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Mission Christmas Accomplished

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BMW i8 Roadster

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We are a drop-off point for Mission Christmas

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Our Christmas Market 2017

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Impress with the new BMW Shadow Edition

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Lytham Festival 2017 was Phenomenal

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Lytham Festival 2017 ... Get your dancing shoes ready

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It's a Knock Out

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We have been honoured as one of the best Retailers in the world

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Lloyd Blackpool named ‘BMW Retailer of the Year’

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Cool Ride to School - Edward & Leo

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Mission Christmas Accomplished

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Cash for Kids

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Official Sponsors of the Rock FM Breakfast Show

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Christmas Market 2016

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Old Links Golf Course Captains Charity Ball 2016

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Lytham Rotary Golf Day

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We won BMW Customer Service Retailer of the Year

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The Black Tie & Diamonds Charity Ball

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Super Support for Cash for Kids

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Our Complaints Procedure

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M PERFORMANCE DRIVING DAY WITH EVERY NEW BMW PURCHASED AND DELIVERED BEFORE 31/03/16

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Our Company History

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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Rossi does it again! A film star in the making.

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

In a world full of idleness, every representative I had the pleasure of dealing with went over and above, offering passionate service and taking great pride in their own individual responsibilities. I wouldn’t take my car anywhere else.

Service

Great staff, nice showroom

Service

The staff

Service

All issues resolved timeously

Service

My recent experience was first class. Staff were a credit to the company.

Service

The issue regarding the car was resolved quickly and efficiently.

Service

Welcoming friendly and professional reception. Appointment based system saves waiting time - work is always completed on time. Impressive efficiency of technical staff.Comprehensive report on completion.Car cleaned and vacuumed.

Service

Same answer as above service fabulous ..

Service

I had a small fault with a misfire at low revs, this was diagnosed and rectified. The car now runs smoothly at all speeds.Also staff at Lloyds , Blackpool were excellent , explaining everything . Nothing was too much trouble.

Service

As usual the service I received was perfect. Without him the service were busy I was not standing around. I was offered coffee and was assured that they would would see me as soon as possible. I was kept updated at all times during the cars service

Service

Friendly staff, all work carried out to plan and I was updated when appropriate.

Service

Job was done to a very high standard. Amazing service by every member of staff .

Service

Excellent customer service and efficient use of my time. Extremely courteous throughout

Service

Dealt with a challenging experience extremely well . What could have been a very difficult situation I came away very satisfied

Service

I have another dealer literally 100yards from work but Lloyds (55 miles away) provide a much better service and is worth the mileage.

Service

Professional, efficient, helpful and friendly service every time.If you need to wait, there is coffee, reading material and comfy seats available.

Service

First class service

Service

I get my car back all done and valeted as a bonus.

Service

As above great service but expensive £50 to change a bulb !

Service

Attention to detail very good

Service

Great service from Sam the service advisor. Thorough, fast attention to car- and it comes back clean!,

Service

no complaints at all

Service

Very satified that my car was serviced correctly. Thank you.

Service

Good customer relations

Service

Personnel service with a smile.

Service

Great service team

Service

No worries every thing is taken care off efficiently and satisfactury

Service

Problem solved efficiently

Service

All queries were answered

Service

They are very efficient and very obliging at Blackpool and if you have to wait a short while for a service you are extremely well looked after.

Service

Superb Service & Attention to detail

Service

Very helpful and professional

Service

Staff friendly and knowledgeable.

Service

Front of house were impeccable especially my service manager Louise. Unfortunately the car was poorly valeted, very unusual for BMW main dealer

Service

I was completely satisfied with the service

Service

Great service provided. Car collected and returned

Service

Always a pleasurable experience

Service

First class as usual

Service

On a Saturday a fault developed with my 420D EGR valve at the start off a 60 mile journey, I called at Lloyd Blackpool for advice and to book the car in as we were passing. Not only did they arrange a courtesy car but replaced the EGR the same day

Service

They keep you fully updated on progress. The showroom is a very comfortable environment to wait in while your service is completed

Service

As above, Lloyd Blackpool always give me their best service.

Service

Excellent service, willingness to work with customers to make them happy.. dropped offf/picked up all on time. Keen to price match on tyres prices - very impressed.

Service

There was a dispute about a repair under guarantee but it was eventually resolved to my satisfaction.

Service

Completed the service on my car when they said they would an on time.

Service

Totally professional as always and I know my car will always be returned in perfect working order.

Service

Very satisfied but could be a little less costly.

Service

Nothing was too much trouble for the Sales Executive and he constantly checked we were satisfied at every stage of the deal. A very well done for Danny at BMW Blackpool.

Service

Very friendly service

Service

easy to book in for a convenient time to me and delivered on promised outcome

Service

Job done within well within timescale outlined and price match promise honoured for my tyres

Service

Amazing service very friendly and polite always made to feel comfortable.

Service

I was very pleased with how my issue was dealt with - especially with Connor and Michael (service technician) who found the problem and took the time to ensure it was completely fixed before returning the car

Service

Service was efficient and staff helpful and informative.

Service

As above, excellent service provided. Car washed and vacuumed and best of all, the final bill was less than the price quoted. Top marks!

Service

Prompt, efficiant, friendly as always.Never feels like a chore taking my car in.

Service

Solved all my issues and the staff were knowledgeable and very caring.

Service

VERY FRIENDLY STAFF AND CAR DONE ON TIME READY FOR US TO COLLECT

Service

They are super stars.

Service

On short service visits or Valet I usually wait in extremely comfortable surroundings with everything at hand, drinks, papers and magazines, TV and WiFi. The thought even goes as far as presenting me with a manual loan car on the last visit. Superb.

Service

Connor, our link with yourselves, was courteous always and kept us informed of how our car was being dealt with - a credit to you!

Service

Very friendly staff

Service

As always whenever I need to take my car into Lloyds the staff there are all a class above the rest I've been helped by the great servicing team I've had the pleasure to meet Sam Vicky and Louise all with exceptional customers services skills 5??

Service

Tyre was in stock, fitted quickly.

Service

Always helpful and great service

Service

excellent service levels from the advisor Sam.

Service

Seat belt alert system fault was put right and car delivered back like new.

Service

Cannot fault your personal, but the time lapse between finding the faults and having them rectified was too long.

Service

They did what they said they would

Service

Rob Wheatley was very helpful

Service

I received excellent service from Lloyd, the booking in process was easy. I left my car with the service agent Sam Peak who explained everything. Throughout the day I received a health check video and phone call. The car was ready as requested .

Service

Car booked in with no hassle. Even gave me a courtesy car so we didn’t have to hang around

Service

Car went in for valve repair after breakdown. However I learnt that the fault was a national recall but not actioned by garage

Service

Because it was ready on time and dealt with efficiently

Service
Thank you for your feedback, see you again soon. Mark Powell, Head of Business.

All that was required was done efficiently and to our satisfaction.

Service
Thank you for awarding our team with 5 Stars and 10/10 rating! Your feedback is much appreciated. Kind regards, Mark Powell. Head of Business.

Attentive staff.

Service

Previous service experience was very poor. This time I was looked after and kept informed regularly so rating has increased.

Service

THEY CARE AND TREAT YOU VERY WELL

Service

Timely and first class service

Service

Excellent service

Service

Again thoroughly efficient. However my boot lid does not lift automatically although I was told it did so in the workshop. However that is not a problem to me as after I have opened it lifts OK with a little push.

Service

Excellent service yet again

Service

Excellent Service from the dealer

Service

Satisfied with the work. Just disappointed that my BMW dash cam had had all its wires pulled out. Clearly something to hide so was done to stop it recording. No issues with this but why wasn’t it plugged back in at the end or advised to me??

Service

Dealt with efficiently from the lady's on reception to the service agents, in particular Sam and Connor

Service

staff were able to provide me with the service I expect

Service

Appointment made by telephone. Dealt with promptly and car ready when promised.

Service

It was entirely consistent with my expectations

Service

Always great, efficient and cheerful service

Service

Took nearly 1 3/4 hours to wait whilst fitting 2 tyres !!

Service

Great attention to detail

Service

Car failed mot due to deep cut in tyre. Service advisor Robert sorted a loan car out for me to save me waiting at the dealership because replacement tyre couldn’t be fitted till the afternoon.

Service

The serive was performed quickly without fuss

Service

Fabulous service and friendly staff

Service

As for question 1 above.

Service

Simply, I was satisfied by everything.

Service

As before the whole package

Service

Timely and helpful, with knowledgeable staff.

Service

They fully explained everything and nothing was too much trouble

Service

Nothing is too much trouble for staff

Service

Great service, friendly helpful staff

Service

Al. Work completed to a high standard in one visit. Proactive approach ordering the required spares in advance.

Service

Very happy with the way they work, however the issue with the vehicle is beyond lloyds control.

Service

Everything was perfect!My car was taken in and serviced as it should be, given a courtesy vehicle was the defining point.

Service

A bit disappointed as we were waiting a long time to get the car sorted but happy with the result.

Service

All work carried out and on time. Vehicle returned clean as promised. Only problem was that all settings for idrive and vehicle had to to be reintroduced as a result of certain software having to be reprogrammed during the service.

Service

Excellent overall experiance

Service

Louise is very friendly and well organised.

Service

tyre replaced satisfactorily

Service

always a very personal and first class service at Lloyds

Service

All work undertaken as specified

Service

See above comments - excellent.

Service

Sam Peak was informative, polite and kept in touch throughout the process. His service was excellent and should be commended.

Service

Very helpful, answered any questions and got the job done quickly.

Service

Excellent service as always, thanks Sam Peak - welcoming, friendly and efficient. Thank you.

Service

good service and friendly staff

Service

Car is always returned at the planned time even if any minor problems have occurred

Service

The car was a little late and we had to wait a while, not a big deal but cost you a start )))

Service

Very happy with my service. My only negative point was I was told it would take an hour and half to complete, it took two hours to undertake in total including running through the outcome.

Service

Excellent customer service which included picking up and dropping my vehicle back at my place of work at no inconvenience to me. Very speedy service too.

Service

Could not do enough for me

Service

I was provided with a lift to and from, the service was completed on time, and the car was valeted before return

Service

Dry efficient performance

Service

The staff are all very helpful and cheerful.

Service

They solved the fuel gauge problem

Service

Efficient, friendly, reasonably priced

Service

From reception desk, service desk, to engineers, my MOT was carried outin a professional and competent manner.

Service

The service at Lloyd’s is second to none. They always go the extra mile to ensure you are satisfied. Also the facility is very well equipped to look after customers.

Service

Everything explained in detail

Service

Very efficient service, kept updated on progress, pleasant staff from checkin To finish

Service

For the reasons stated above, they really are bice genuine people there to help.

Service

As above. Repair dealt with overnight

Service

Lloyds give fantastic customer service. It's a pleasure using them

Service

Knowledgable and helpful service team

Service

Always very good

Service

Great service

Service

My wife’s car is always ready and returned in immaculate condition

Service

Very good but pricey when not under warranty

Service

Is total perfection achievable ?

Service

Could not be better

Service

Proactive enough to monitor and let me know when servicing is. Then sorted out service plan to suit my needs and make things actually cheaper for me. Great service always.

Service

Service was carried out on time and the relevant advisory points explained clearly and precisely.

Service

did what you said you would do and kept me informed of progress

Service

Staff are ALWAYS friendly, courteous, go the extra mile and generally over deliver.

Service

The service people at Lloyds are very polite and attentive and explain everything clearly.

Service

Fantastic service as always arranged by Sam Peak

Service

High level of customer service

Service

There was a delay booking in.it was busy but at reception I was asked who booked the appointment and was concerned the car wasn’t booked in. I think when they say the car will be cleaned it should state ‘washed outside - inside front mats hoovered’

Service

I was made to feel welcome and was looked after incredibly well.

Service

From my initial visit, then returning to have the work carried out was extremely easy to arrange.

Service

Good service, clean car, polite staff

Service

First Class Service

Service

Excellent, lots of parking, welcomed with a coffee

Service

Excellent service as always. We’ve been using Lloyd Bmw Blackpool for 5 years now and the service is always to an extremely high standard

Service

Never know better

Service

The information given to me when I booked my MOT and service,that it would be a 90 minute procedure was spot on and during my wait,tea coffee and newspapers were to hand, not to mention a tempting browse through the showroom made time fly.

Service

clear information, efficient service polite and accommodating.

Service

It took some negotiation to get my 7 series serviced at a time to fit in with my family care responsibilities. There are occasions when frontline staff need to think outside the official processes. Everyone has a Manager to consult with

Service

Because the whole process was good from start to finish

Sales

Loved it

Sales

Paul Woodman is such a delight to deal with. No sales pressure ..... understands my requirements and tailors a car to my needs

Sales

Everything went smoothly and the car demonstration was excellent

Sales

All questions answered, very well guided thru' the models and variations and not pushed at all. Very friendly and knowledgable salesman eager to save me money to buy what I required.

Sales

Helpful and courteous staffReasonable rather than great deals

Sales

Have known salesman Paul Woodman for over 20 years. He is friendly, polite and very knowledgeable about the product range. Refer all my friends to try and see him if they are interested in BMW.

Sales

Tim Barnes the sales exec was extremely helpful and informative throughout the whole buying process. He was almost as excited as myself in seeing the new BMW M2 Competition for the first time.

Sales

Everyone was helpful, even down to charging my mobile that had run out of battery. It was all about the customer experience that’s partially why we travel from South Wales to Blackpool to collect the new car and do business

Sales

The service we received from Walter at BMW Blackpool, was brilliant, everything explained at each stage, and he was right, once you drive a BMW they kind of sell themselves, it is the nicest car I have ever drove.

Sales

Fabulous sales, delivery and after service care

Sales

Can't think of a reason to complain

Sales

excellent service

Sales

Customer service was exemplary. All the team could not do enough for you - I was very impressed.

Sales

Purely down to the excellent sales Exc, Walter Sudnick, excellent service from him

Sales

Service from Paul and all the team

Sales

Again although Lee was not there to hand over the car Scott felt with us very well making the sale easy and a very enjoyable experience

Sales

could been better giving a complimentary gift

Sales

Friendly and welcoming, from the reception staff and throughout the team. I was impressed that 1 week later the reception staff remembered my name and the car I was purchasing. The personalised touch does not end as soon as a deal is stuck, either.

Sales

Very satisfied with my vehicle and my whole experience i will deffinatly give them a 5* service.

Sales

Sales person Paul Woodman excellent to deal with ,followed through with a first class handover.

Sales

our answerspeaks for itself

Sales

Extremely satisfied with the level of expertise and care to customer support that was given.

Sales

Attentive service. Good knowledge of vehicles

Sales

Jeremy Needham at the Blackpool dealership was amazing. Very helpful in his approach + always at the end of a phone or email when needed. Can not commend the guy enough.

Sales

Best dealership I have ever visited

Sales

Excellent

Sales

Gary kept me informed at every stage and was understanding when collection had to be postponed due to me being hospitalised

Sales
Thank you for taking the time to complete this survey. We are very grateful of your feedback! Thank you for sharing your experience with Gary and the rest of our BMW team, your 5 Star recognition and 10/10 rating means the world to us! Kind regards, Mark Powell. Head of Business.

we were dealt with fairly and calmly

Sales

100%

Sales

From initial enquiry to taking delivery, the whole experience was dealt with in a friendly yet efficient professional manner.

Sales
Thank you for awarding us with 5 Stars and rating our services 10/10. Your feedback is invaluable to us! Best regards, Mark Powell. Head of Business.

Walter was so helpful, knowledgeable and patient. He couldn't do enough for me. Spent as much time as I needed choosing a car. Updated and informed on a regular basis. Went through all features etc. in car ensuring comprehension. Excellent Salesman.

Sales
Thank you for awarding Walter with 5 Stars and rating our team 10/10! Your feedback is of great importance, thanks once again for sharing your experience with us. Kind regards, Mark Powell. Head of Business.

Brilliant from the first phone call to the first visit

Sales
Great feedback! Thank you for sharing your 5 Star experience with us, see you soon! Mark Powell, Head of Business.

Salesman excellent

Sales
Your 5 stars award and 10/10 recognition is incredibly valuable to us, thank you for sharing your experience with us. Best regards, Mark Powell. Head of Business.

from start to picking up the car sales person was more than helpful.

Sales
Thank you for your feedback, we will make sure BMW are aware of your valuable comments. Best regards, Mark Powell. Head of Business.

The sales representative was excellent

Sales
Thank you for awarding our team with 5 Stars. Best regards, Mark Powell. Head of Business.

Awesome. From the first person we meet at reception to the final person seeing us away in the new car, we always get the VIP treatment and feel we are valued as a customer.

Sales
Thank you for your amazing feedback! It is always great to learn from our customer's experience. Thanks again for awarding our team with 5 Stars and 10/10 service. Kind regards, Mark Powell. Head of Business.

As mentioned before, Dan Docherty (Blackpool Lloyd BMW) was excellent all the way through the process.

Sales
We are very lucky to have amongst our team individuals like Dan, who brings a wealth of knowledge, professionalism and care when dealing with our customers. Thank you for awarding Dan's services 5 stars and for rating our team 10/10! Best regards, Mark Powell. Head of Business.

Anthony Raynor made us feel that our new car was just as important to him as it was for us.

Sales
We are very lucky to have Anthony in our BMW team, he has been with us for a short time but has proven to be a very professional and dedicated individual that truly cares about his customers. Thank you for sharing your experience with us. Kind regards, Mark Powell. Head of Business.

kept up to date all the way through

Sales
Thank you for sharing your experience with us and awarding the team with 5 Stars! Best regards, Mark Powell. Head of Business.

All staff go above and beyond to make sure you are completely happy. Lloyds Blackpool is the only BMW centre we will purchase from as other centres such as Warrington or Southport tend to ignore us.

Sales
Thank you for your feedback and awarding our team with 5 Stars, rating our services 10/10 is priceless! We are very sorry to hear about your experience elsewhere, please do not hesitate to contact us should you need any help. Kindest of regards, Mark Powell. Head of Business.