Lloyd Blackpool Star Rating
Sales
18 comments from 48 reviews
Service
35 comments from 107 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"See across Outstanding service from a number of Lloyd staff, Craig Aspin and Alistair Cushing"
"Good service and pleasant visit to the dealership nice coffee and cake too"
"The dealership has always dealt with me in a professional and efficient manner"
"Felt a bit dubious about the fact I needed 4 new tyres when I had recently been MOT and no mention of tyres being worn especially as MOT was done at kwik fit. When driving ten minutes from dealership flat tyre light came on say I had a flat."
"I arrived at the dealership and asked where I should go I was told be a member of staff I may need to go over to the MINI garage they assumed my car was a mini I was kept waiting for 30 minutes"
"i booked in for a new backlight it took 45 minutes abit slow"
"nice coffe and cake's"
"They are really really good ."
"They're fine."
"I obviously have no idea whether the service content was completed as it should be and without error. As a customer I can only judge the service experience on the front end customer interface which was courteous and considerate at all times."
"No problem - they were fine"
"The staff are extremely friendly and helpful."
"Not cheap, but friendly service and a good job done."
"Staff were friendly Knowledgeable, Problems I have are with entertainment system present in car, not with any dealership."
"Cakes and coffe was a nice touch, sorry to see the fast track longue go as this was a great place to do work whilst waiting, would be good to have this back."
"I booked initially and then changed the date, when i came in that day they had not moved the booking so i had wasted a day off work. When i came to collect my vehicle they had lost my keys so i ended up having to go back a few times."
"I've had faults with the car. It took them 4 visits to fix a window. I got a letter and was quoted £501 for slight damage, just a small scrape which i thought was ridiculous."
"A bit pricey"
"They left in boot a car battery l tried to contact them but they have not called back. Contact customer via Mobile phone number re battery."
"I think you get excellent customer service."
"Car was booked in for a service but when I got there I asked them to rectify a small fault which they had to get a part for, I then returned 2 weeks later 20 03 2012"
"All I wanted was a list of activities that was carried out on the car"
"Still waiting for a reply regarding the peeling lacquer on the bumper."
"It was very good."
"Very good service from the dealership."
"The car was washed but the windows were not very clean"
"They were very helpful."
"very polite and efficient service"
"This was my first visit for a service issue to a BMW dealership with my first BMW. The experience was a good one and the overall level of service exceeded my expectations."
"Excellent friendly service"
"satisfied with staff and service."
"It took from 08:30 to about 16:00 to do the MOT. I was told it would have taken about 1 hour had I waited in the waiting area. I had asked for the winscreen washer jet and cover to be replaced, and they only replaced the cover."
"very easy"
"MOT completed efficiently and on time but MOT findings not explained to me"
"The visit was for a change of tyres."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"excellent service and it exceeded my expectations from the very start. Paul Woodman has done sterling work and is very professional . the staff are immaculate and very nice and friendly."
"They were brilliant, I would to thank Simon Trapnell"
"there was a little wait for the delivery to take place but this was not the dealers fault."
"This is my 2nd BMW with the Blackpool Lloyds dealership and the service received throughout the whole process from Senior Sales Executive, Paul Woodman is exemplary and a deciding factor to remain loyal to BMW."
"FIRST CLASS COURTEOUS AND RESPONSIVE"
"buying thid BMW was a fantastic experience with LLOYDS OF BLACKPOOL. PAUL WOODMAN he was excellent."
"i am very happy with the dealership. Duncan FROM NEW CAR SALES WAS EXCELLENT"
"Steven Marshall the sales executive was fantastic from me purchasing my car to the delivery kept me well informed through out."
"Sales person was excellent, but finance contact was condescending and not pleasant"
"I had to chase details of MOT on the vehicle i was using in part ex as it was due to expire and i had to wait 50mins after i arrived at the dealership to actually pick up my new car."
"Pre collection everything was prompt ad efficent but since problems have occured thins have been the opposite."
"Perfect service expertise again."
"Excellent service both courteous and professional. Communication of info via text message was good."
"It was a very enjoyable experience."
"I did need to chase them up for a reply on financing the car but other than that really good."
"This is the Third BMW from this dealer Ducan was excellent."
"I was more than satisfied with the helpfulness and Anthony Hodgkinson was very straight forward and did not mess me about."
"I ordered the car in December for a 1st march deivery and was kept informed of the build and delivery progress through that period."