Lloyd Blackpool Star Rating
Sales
15 comments from 47 reviews
Service
61 comments from 134 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"i was completely happy. the service was very good"
"An oil service that I was advised would take 40 minutes took 3 hours."
"They could not have tried harder to resolve the problems."
"Positive and always helpful. Rachel Yates, Vicky Slater and Gavin are always helpful"
"Very professional"
"only really spoke to rachael on the service desk and was very pleased with her again"
"Work completed was done well and the price was fair. I was kept informed at all times by Victoria the service amanger. She was very helpful and polite."
"The service was very good at the dealership."
"Friendly and competent staff who new what they were doing"
"To be told that the car had a major oil leak which would cost 100 to investigate is sharp practice. This turned out to be a very minor leak which needed no action. Looking under the bonnet there is no evidence that the covers had been removed at all"
"The CBS light came on again after I drove away, the dealership were going to charge me another £100.00 for another diagnostic. I have since gone to an independent to get the work completed."
"the dealership are waiting for parts to complete the job."
"first class service best ever. from the moment you arrive to the time you leave you are looked after. the staff are very friendly."
"Excellent service as always"
"Cant thank the dealership enough."
"The service is very good."
"very helpful staff"
"Excellent service. Very friedly and efficient."
"The three girls on the front desk are excellent."
"Whenever we are able we try to go to this dealership. We find we get the best service from all staff ever experienced."
"The staff are very very friendly and helpful."
"I would have prefered the brake fluid change to have been combined with a previous service which was carried out only a few weeks previous."
"An excellant all round service. my car was also expertly valated i will be back"
"exceptional service"
"efficient and effective"
"Very happy that the staff are very welcoming, any problems were dealt with there and then. Iwas also offered if i would like my car to be washed"
"Good service from the dealer."
"There has been a complete inability to rectify the problems associated with my car despite around 6 visits. However, I must commend the personnel involved for the way in which they interface with me."
"good service no problem dealing with my local BMW dealer"
"no comments"
"Lloyd Blackpool staff are always courteous, helpful, knowledgable about areas questioned and have a sense of humour"
"Very good customer care while I waited for the car to be serviced.Car washed and cleaned inside."
"Lloyds Blackpool were very professional as you would expect from BMW and Rachel in Service was helpful and attentive"
"Service advisor excellent, no hassle with coutesey car, my car valetted. Very happy with service"
"Louise and Rachael looked after me and I was very impressed with the way they dealt with what was at that point, was a unique problem with my car."
"Staff are polite, courteous and very helpful, kept me fully informed on progress."
"I would just say that the receptionist Rachel was friendly and helpful."
"The sales person who dealt with us was excellent at his job."
"They treat me as one of the family."
"Very good service."
"very happy with the service"
"I have periodically had a squealing noise from the brakes when pulling up and moving slowly. Dealership haven't found out why. I have only done 17000 miles and had to have 4 new tyres on."
"Couldnt provide me with a courtesy vechile for 10 days as they tried to provide me with a MINI which is unacceptable when I have an X6"
"No problem with the visit."
"Service receptionest was realy good"
"No problems, they were very good. They valet the vehicle and they made it very comfortable while I was waiting. They are very helpful."
"I thought the staff were friendly."
"Really good service. They stand out and they're always looking for you."
"Excellent very efficient and very transparent."
"David was brilliant. Dealer did everything to ensure I was totally satisfied."
"Really good service."
"no comments"
"Everything was fine at the dealership."
"everything went according to plan"
"There was a lack of intial communication with the dealership as the vehicle was brought in after a breakdown. After the dealership recognised the car was at the dealership everything was fine."
"The cost is very expensive."
"The person I dealt with was fine but my problem has not been resolved to my satisfaction."
"Told to be there for 2, arrived at 2 to be told they didn't have anyone to see me. It should have taken one and a half hours I was there over 2 hours. Seems to have more scratches on it than before I went in, I wasn't happy with this."
"The staff were really helpful and polite, the service staff were efficient."
"They managed to squeeze me in at such sort notice and they were very courteous."
"It took quite sometime to change the tyres."
1 Series 3-Door (2012)
116d ED 3-door (2012)
1 Series 5-Door
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
1 Series M135i (2012)
3 Series Saloon (2012)
The BMW 320d ED
3 Series Touring (2012)
3 Series Coupé
3 Series Convertible
3 Series Gran Turismo
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4 (2013)
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
M6 Gran Coupé (2013)
X5 M (2012)
X6 M (2012)
M Experience
ActiveHybrid 3
ActiveHybrid 5
ActiveHybrid 7
"they are very helpfull and nice."
"Craig Aspin the Sales Executive at Lloyds Motors, Blackpool was always courteous and attentive. Furthermore he went the extra mile to be helpful and to ensure that the service we received was of the highest standard."
"Craig the saleman was excellent."
"Great service."
"A big thanks to Craig Aspin for all his help and support"
"danny was so helpfull, he found my x5 at another dealship. he got me the information for my car, once i said yes he had it delivered to blackpool where he then phoned me to come and look at it. on the day of collection evrything went smoothly."
"Craig Aspin listen to what I wanted and found me the perfect car.. He kept me informed all the way through and made the whole process and enjoyable experience"
"They were very helpful, without been overly pushy."
"can't fault them"
"Very good experience, excellent sales staff."
"they were very helpfull got me the best deal,not pushy at all gave me time to think will certanly go to lloyds again"
"The only thing I found an issue was the vehicle arrived and they had not fitted the heated seats I had ordered, so the vehicle went back a few days later to be rectified."
"I have no complaints"
"Extremely satisfied with the service."
"David Leeming is just the right person for the job"
Lloyd Blackpool Dealer Principal response
"Many thanks for your comments about David, your recognition is of great value to us and awarding his service and commitment with top scores is fantastic. I hope your new 318d has also exceeded your expectations! Best regards Mark Powell"