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ABOUT LLOYD BLACKPOOL.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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Motability from £249 Advance Payment

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Mission Christmas Accomplished

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BMW i8 Roadster

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We are a drop-off point for Mission Christmas

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Our Christmas Market 2017

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Impress with the new BMW Shadow Edition

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Lytham Festival 2017 was Phenomenal

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Lytham Festival 2017 ... Get your dancing shoes ready

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It's a Knock Out

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We have been honoured as one of the best Retailers in the world

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Lloyd Blackpool named ‘BMW Retailer of the Year’

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Cool Ride to School - Edward & Leo

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Mission Christmas Accomplished

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Cash for Kids

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Official Sponsors of the Rock FM Breakfast Show

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Christmas Market 2016

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Old Links Golf Course Captains Charity Ball 2016

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Lytham Rotary Golf Day

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We won BMW Customer Service Retailer of the Year

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The Black Tie & Diamonds Charity Ball

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Super Support for Cash for Kids

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Our Complaints Procedure

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M PERFORMANCE DRIVING DAY WITH EVERY NEW BMW PURCHASED AND DELIVERED BEFORE 31/03/16

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Our Company History

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My contact was very efficient through all communications and kept me informed with all progress on the work on my car.

Service

Nothing is too much trouble for the staff

Service

Everything is carried out as planned

Service

Cannot think of a reason not to.

Service

Service advisor for friendly and informativeReally happy with the courtesy car I received for the day

Service

as above, zero complaints

Service

I was happy with the service and communication that was given throughout the experience. Only to be marred by the Insured warranty rejected claim...

Service

I am always welcomed at Blackpool BMW by name.

Service

Always informative and courteous.

Service

Service & sales personnel very efficient. Paul Woodman especially in Sales has worked efficiently looking at my new car options and finance costs.

Service

All work done on time and to price, car cleaned and vacuumed, everything clearly explained and courtesy car included

Service

Usual high standards

Service

The service department is outstanding, I am contacted by them when a service is required, drop my vehicle off at a pre arranged time convenient to me, collect a courtesy car and just wait until I get the call to pick my valeted Car back up. Perfect!

Service

Very satisfied, everything done exactly as described, customer service was excellent.

Service

Same as above.

Service

The staff at the service department explained what was going to happen.

Service

No problems with the service but I also asked for them to look at a small dent in the lower tailgate with a view to having a smart repair. Their body shop did look at it but I have yet to receive contact or a quote regarding its repair

Service

The courtesy shown from the initial estimate to receiving return of the vehicle has been 1st class.

Service

They provided excellent customer service at Lloyds

Service

I have scored this as F/satisfied because Lloyd BMW have eventually replaced the battery which I knew all along was the problem with the Stop/Start. I have had to return the car on several occasions because of this fault,@my expense, battery free.

Service

Excellent customer service

Service

Very straightforward to deal with

Service

Friendly and excellent staff, reliable service

Service

As above plus always given explanation of what is being done and why.

Service

ALWAYS SATISFIED GREAT SERVICE

Service

Helpful friendly staff

Service

Loyds have always been easy to deal with Loyds staff have always looked after us

Service

Always helpful

Service

Did what needed doing and at the price quoted

Service

Always made welcome and comfortable with the staff.

Service

Lloyd BMW at Blackpool always aim to please and always friendly.

Service

No complaints.

Service

just very efficient

Service

The job was done within the agreed time and no quibble about warranty

Service

Every aspect of my car's service was conducted in a highly professional manner.

Service

as above

Service

On the 11th January 2018 my X3 went to Lloyds Blackpool with an issue. Gavin Seed, the service manager saw to my problems personally and to my mind, went beyond what I had expected in both service and customer relations.

Service

Excellent service and nothing is too much trouble. Nice when you come into the show room and can have a drink and a sit down whilst you wait for your vehicle and it's nice when you get a fully valet on the car as well.

Service

great service and 80% chance to reccommend to go back

Service

Polite, friendly and efficient staff.

Service

Extremely helpful reception staff and Rob Wheatley in Service outstanding!

Service

No issues

Service

I left feeling satisfied and nothing was too much trouble. Everything went very smoothly.

Service

The work was completed satisfactorily and on time.

Service

Simple straight forward efficient service delivered with a smile

Service

The service itself was excellent as usual however I was astonished to find that after only 3 months and approx. 3500 miles my car needed a full service! Although this was discounted I still believe the car should be serviced prior to purchase.

Service

Whole appointment ran perfectly and service advisor Robert was engaging, courteous and enthusiastic about the BMW brand.

Service

Comfortable that work was carried out competently. Happy with the service advisor. Just wish some of the cosmetic parts required for my car were made available at a cheaper cost.

Service
Thank you for taking the time to complete this survey and providing us with feedback. We understand the financial impact that repairs can bring, but please be reassured that these will be done to the highest standards. A member of our team will be in touch to offer further assistance. Best regards, Mark Powell. Head of Business.

The attention and care whilst you're waiting, they keep you informed and up-to-date.

Service

Felt welcomed, offered help and assistance where and when needed

Service

Everything was efficient, informative and spot on.

Service

fantastic, they went out of the way and put you at ease and help you

Service

Always had first class service at Lloyd’s Blackpool, everything is explained. The staff are lovely.

Service

Call me and Si will explain

Service

1st class

Service

All as planned by pleasant informative staff

Service

All staff professional and friendly and went out of their way to be helpful. Service was prompt and efficient.

Service

Very good service good value and no hidden costs

Service

Skilled staff with great attitude

Service

All ways satisfied friendly staff

Service

Conor Burns in after sales service is honest, friendly & helpful

Service

They are very friendly and the always know your name and very helpful

Service

made to feel more than just a customer

Service

Very happy with my experience

Service

Nothing to complain about, my car was fixed and the staff were courteous and helpful.

Service

They couldn’t identify rattling dashboard fault, but it is still there. One member of staff was slightly unhelpful about me being delayed picking up the car due to very bad traffic.Everyone else (especially Conor) were very helpful and friendly.

Service

I enjoy visiting Lloyd because I know that I can trust the staff with my cars and complete any work required to a very high standard. Customer service is vital to me and my family and the staff at Lloyd BMW are superb!

Service

Nice welcome and professional approach

Service

No problems and was easy for me

Service

They are all very polite and you are treated very well and nothing is a problem for them

Service

Excellent customer service offered

Service

Efficient reception, car underwent health check and was cleaned and valeted - very good service.

Service

Did not give top score as screen wash bottle was not filled with screen wash in my experience this was always done in the past.

Service

For the reason given above. In the box above (had I read question 2 first) I would have added that I would recommend BMW because of the range of quality vehicles on offer, sold in a very professional manner in a very comfortable showroom.

Service

First class people in all areas of the business

Service

I have never had a problem with the car after any servicing at Lloyds and would always take the car there for servicing.

Service

Again great customer service. I woul like to mention the lady that was cleaning and providing coffee. She was fantastic. Great asset.

Service

It’s the atmosphere, it makes a big difference when you go in you feel welcome with everyone, also if my car needs anything I don’t ring up for an appointment I go myself I’d rather talk to Servicing one to one, it’s better .

Service

very prompt and excellent communication and pulled the stops out to keep me mobile when my new car needed work

Service

The team does what they say they will do

Service

The service was excelent all aspects of the car where explained to me.

Service

No problems were encountered

Service

The staff are knowledgeable and friendly. They always endeavour to assist.

Service

Quick customer service - explained details

Service

Friendly, professional and courteous, with a 'can do' attitude. It's pleasing to use a dealership where the aftersales complements the Marque.

Service

louise was so friendly nothing was a problem she also took the hassle of returning hire car for us aswell

Service

From the first contact to book the appointment to picking up the car I felt they wanted to provide great service and go the extra mile. They were significantly better than other BMW centres I have used.

Service

Personal service

Service

Polite effective efficient quality

Service

Great consistent standards of service in all areas from sales to service. Zero pressure prospective sales discussions.

Service

Let down by the provision of inaccurate information and service not being aware of the provision of a courtesy car which added 30 mins to my stay

Service

Very polite and efficient staff nothing too much trouble

Service

Same as above. Fantastic people who want to help you at every level.

Service

The sevice advisor was knowledgeable, warm and courteous. All questions answered satisfactorily.

Service

Ease of booking and speed of service is perfect.

Service

Had nothing but helpful and good service

Service

Gavin and the team excellent . Shame they could not sort my wheels as the car is still in warranty

Service

It seemed right

Service

Jon done and ready before i got there no waiting and high quality job done

Service

The service was fast and efficient.

Service

Very efficient and comfortable while waiting

Service

As above

Service

Nothing I could possibly complain about on any level. Nothing unexpected, everything explained and no delays.

Service

Excellent team, nothing is too much trouble to resolve. I do not plan on buying my cars from anywhere else in the future. From sales to to the after sales service this dealership beats ever other car buying and car car experience I've had so far.

Service

Everything carried out, car ready by time stated. Courtesy car provided

Service

Very professional

Service

Your Service is excellent.

Service

Service personnel were waiting for me at the agreed time. Loan car was ready.

Service

The work was done speedily, on time and a cheaper solution was offered. However, when booking in, I was given the impression some additional free checks would be done but this transpired to be not so.

Service

Perfection as always

Service

Llloyd Blackpool service dept. Louise Dixon was particularly helpful and work completed on time, car washed!

Service

The staff are professional and curtious as well as the show room being spotless

Service

Completely satisfied. We were looked after well by all the team members there. Purchasing the car was simple and straightforward. The car arrived earlier than expected, which was a very pleasant surprise. The handover was done perfectly.

Sales
Thank you for sharing your experience with us and awarding our team with 5 Stars! Looking forward to seeing you again soon. Kind regards, Mark Powell. Head of Business.

Very friendly and helpful.

Sales
Thank you for your feedback, being awarded with 5 Stars and 10/10 makes us feel incredibly proud! Best regards, Mark Powell. Head of Business.

Lloyds did everything to make the experience as personalised and perfect as possible. Thank you Dan and Emma.

Sales
Thank you for sharing your experience with us, we are very lucky to have individuals like Dan and Emma, who truly care about meeting and exceeding your expectations, making your experience truly unique. Kind regards, Mark Powell. Head of Business.

Very knowledgeable and helpful staff

Sales
Thank you for taking the time to complete this survey and awarding us with 5 Stars! Best regards, Mark Powell.

As stated above excellent and very helpful customer service.

Sales

Very attentive advisors without being overbearing or pushyListened to my needs and arranged urgent delivery tooFriendly service as soon as we entered the showroom!Plenty of good refreshments whilst doing the paperwork

Sales

Everything ran smoothly, again, this was down to Lee Baines who made the whole experience completely stress free from start to finish

Sales

Couldn't be better

Sales

Long-standing customer always taken care of personally on the sales side

Sales

Staff were great and really helpful and were able to answer all the questions I posed to them.

Sales

Great from start to finish yet again.

Sales

The staff I dealt with were excellent from beginning to end

Sales

Someone spent time going through all its features with the me.