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Good customer service and attention to detail.
Replacement of parts completed on time.
Good quality workmanship
Again fantastic service
Excellent service in a lovely environment
The service we get at Lloyds Blackpool is always first class.
Overall very satisfied, the service I received is what I expect of the dealership with the BMW sign over the door. I was disappointed on my last visit, but not this time.
Kept us informed
Superb service and even collected and delivered the car for my services.
All issues sorted and within time
Thank you for rating our team 10/10 and for awarding us with 5 Stars! Kind regards, Mark Powell. Head of Business.
There customer service is fantastic very helpful staff
Absolutely fantastic service, from arranging a service plan for me right through to first service, team members made sure I was ok with refreshments during the service of the car, follow up texts and phone calls checking everything is ok with the car
Thank you for awarding us with 5 Stars! Thank you for sharing your experience with us. Kind regards, Mark Powell. Head of Business
Again, same as above. Very helpful friendly staff. And a courtesy clean!
Excellent customer service
fully satisfied with service provided
Thank you for choosing Lloyd Blackpool and rating our services 10/10. Best regards, Mark Powell. Head of Business.
Did everything that needed done
Thank you for your feedback, Its great to hear you found the booking process easy and enjoyed your experience! Best regards, Mark Powell. Head of Business.
Thorough investigation of problem and I was kept informed of progress throughout. Car was with you longer than expected but no issue as had courtesy car and it was important the problem was remedied.
Thank you for sharing your experience with us and taking the time to complete the survey. Our BMW service team will be proud to receive your 5 Star rating. Best regards, Mark Powell. Head of Business.
Can not fault the service and staff in any way
Price matched tyres required. Staff did what they said they would. Kept me informed and answered some other questions I raised regarding car. Good customer service
No problems, very helpful.
My car was recovered from the roadside one week after I had purchased it as an AUC from another dealer. Lloyd took over the whole process of working with the supplying dealer to agree that the repair could be done by them as they were 200 miles away.
My 3 year service found a problem that was immediately rectified by BMW at no cost and I left with the first MOT completely satisfied. Sam kept me informed throughout and supplied me with a preferred manual loan car, knowing my requirements.
The service was carried out quickly and the staff were helpful however I am only fairly satisfied because an issue I have reported has not been fixed
Very happy with the work done to my car. Everything I asked for was done whilst I waited.
Did exactly what I had wanted doing and listened to me.
I booked the car into my local dealer in Southport (3 miles away). BMW then cancelled and switched to Blackpool (37 miles away). Seems strange plus the tank wasn't refilled to take into account the additional petrol used for the return trip
Nothing was too much trouble for any of the staff , always polite and very helpful .
Excellent service and information
Perfect service by Vickie Slater. I was kept informed at all stages of the progress of the work, and she also took into account my travelling needs when sorting out a courtesy car.
Lack of accurate fault diagnosis. Unresolved issues incorrectly reported as fixed. Lack of transparency regarding costs, Poor communication. My concerns not listened to or understood initially. Outstanding faults still not fully diagnosed or resolved
Because I have had no reasonable reason complain.
Explained to service team after car had its first service, issues now experienced with infotainment system, BMW service team acknowledged this, informed me that BMW master technician was aware of this from previous issues but currently no fix availab
Having had my last 3 BMW's serviced there i cannot find one fault
Service completed on time
The level of service provided by Janet Lawless of the Bodyshop Dept was above and beyond my expectations Quality of work carried out was superb Thank you
Lloyd's has always out performed ALL main dealers I have visited.
Lloyd always give great service and it's nice that the phone is always answered incredibly quickly! Sam Peak is absolutely amazing in service, out of all the dealers I've used over the years over loads of different makes he is the best service rep.
Normally a video is sent to me whilst my car is on the ramp. I received nothing this time. Nor did I receive an after sales telephone call to enquire how my experience had gone.
Following advanced camera 2.0 fitted not convinced it's that mobile friendly still struggling with that side of it main reason went for this product.
Were able to fit me in within a couple of days whilst my nearest Lloyds garage was nearly 4 weeks for an MOT and the service I needed carrying out.
the new tyre does its job
Good service and clean. Looked after well in the showroom.
Repair of my vehicle at this time appears successful.
The best sales and service experience I've ever had - bar none!
Cars very first service and no problem.
Everything was done as required
The service representatives Louise Dixon made it for me a perfect experience
I had a very good experience whilst waiting for the car, offered refreshments and informed of progress.
Everything went smoothly.
Made every attempt to trace leak from tyre
Couldn't find fault with whole experience.
The customer service extended by all staff at Lloyd Blackpool is second to none and nothing is too much trouble for them. The Service Advisors are very helpful and professional and my dealings on this occasion with Sam Peak were first class!
The only complaint is how long I have to sit while a nice man or lady has to tap on a keyboard! They seem to have endless stuff to do on the computer even for a simple software update on my M140i.
I've used Lloyds BMW for the past 6-7 years and the professional and quality of service is fantastic. The premises are also first class. Special mention to Vicky Slater, Vicky is a credit to all that is good about BMW and Lloyds in particular.
Slight problem in valeting on time and fascia polish not rubbed down
Slight delay when booking the car in otherwise very good. Service reception (James I think) went out of his way to find the answers a couple of my questions.
Very clean and comfortable waiting area.
Work was completed to the expected standards
I scored 5 here because overall my relationship with the dealer is good. I think the service pricing doesn't change between dealers too much, and therefore isn't a reflection on the dealer.
A customer can not expect any more from a garage than is offered by Lloyds!
Efficient and friendly
The not full mark was because I had to keep explaining the problem to different people, making me feel I was somehow demanding and unreasonable
All work was completed to schedule and I was kept in touch. All work was approved and cost agreed before it was done so I had no nasty surprises when I collected the car.
Best dealership by a mile. So helpful & proficient
Very knowledgeable staff and kept well informed throughout.
Poor and unprofessional
My car has returned three times now for the same, as yet unresolved, rattle in a door and malfunctioning Spotify. The car will have to return again for both items.
In addition to the service the car was booked in for a replacement tyre and 3 wheel alignment. The alignment couldn't be achieved due to faulty equipment. Had I known that I would have had the tyre replaced elsewhere and save a significant sum.
All the staff at Lloyd's were very helpful and polite Also had additional Extras including body styling kit and Eye camera 2 fitted again both mechanic and the bodyshop fitter were very Helpful which is very pleasing as they are back of house staff??
They did everything they said they would do and it was a good experience
It is the best service I had in nearly 60 years of motoring
Poor salesman, all blather and failed to respond promptly to questions and when he did it was mainly one syllable response, yes, no, etc. Eventually I had to go to the sales manager who is excellent, focused and does what he says he will.
Superb Customer Care
Professional service. Would have liked to have an estimate of tye cost upfront, and the car cleaning was ok but not it's usual standard.
I don't have a great deal of free time in the day and really appreciate that my appointments are begun on time and done in the agreed time, often earlier.
The last time I visited Lloyd's whoever cleaned my car sprayed something all over the seats, dash and steering wheel. It was uneven and looked a mess so I rang to complain and no one got back to me. This time it was great they even came to collect me
Car collected and returned washed and valeted
Best dealership in the North West 4 of our family now deal with Lloyd Blackpool You cannot beat perfection !
My service advisor was Louise Dixon she was extremely knowledgable & super efficient with a customer attitude to match.She is a credit to BMW and made the whole experience stress free Many thanks Louise
As above plus I have confidence based on experience of your service staff
Great customer service. Friendly staff. Smart 1 series courtesy car. Quick turn around. Accommodated my needs. My car came back valeted and in great condition.
Same as last answer. Thorough friendly helpful service advisor plus a wash & vac. Perfect!
Excellent service as always
I'm always satisfied when I've been there, and I know the jobs done properly..
Friendly, helpful staff.
Excellent customer service and aftercare
Very polite staff and helpful, would recommend every time.
Visual walk through video was a first for me. I now understand clearly what needs to addressed
As always very good service
Lloyd have repaired this vehicle for the 2nd time for the same fault. They have always been courteous and understanding.
I was very satisfied with the service people but unfortunately not with the garage engineer who carried out the service.
great staff to deal with , nothing is too much trouble .
Staff polite and friendly. Good service
Customer service & car cleaned.
Very good service from the team, Louise and Sam, who were efficient, kept me informed and sympathetic to the situation I was in.
Friendly and professional staff who worked hard to repair my car.
had to wait all weekend for spare part and only got car backmonday pm
No problems - arrangements for collection & hand over worked well.
The friendly relaxed atmosphere continued to the end of the purchase
Very helpful company providing excellent service
The handover was great good knowledgeable staff
Jeremy and his team made me feel comfortable, and answered any questions I had .
Simple process - I told dealership what I wanted and they arranged the car without and problem and very quickly
We were completely satisfied...our salesperson Walter took us through the various models and features. Nothing was too much trouble and he even provided us with a video of the particular model that we were interested in.
No problems and a first class service
I love the car and the service was absolutely outstanding.
Delivery was delayed over a month during which time bmw were advertising a better deal and i hadn't even received my car, really wish i hadn't bothered
A very pleasant and comfortable experience. Dan and Lee at Blackpool BMW we're very informative, knowledgeable and friendly.
Very accommodating from start to finish, despite problems from my end.
Great service second bmw from them :)
Personal touch and professional
There was nothing to fault; even the tea was very nice!
Summed up above really - they guys at Lloyd BMW Blackpool (Paul Woodman in particular) have always been a pleasure to deal with.
Because of the extremely helpful and pleasant sales exec. who helped me with everything involved and explained things about the cars tech details, etc.