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ABOUT LLOYD BLACKPOOL.

Find out more about what we do and our team.

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100 Easter eggs donated to Cash for Kids charity.

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Easter Opening Hours

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Long Service Award for Charity Support.

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Motability Week. 15th-19th April 2019.

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Lloyd Blackpool successful with double national award win

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Motability scheme welcomes BMW X2.

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Video: Discover the BMW i8 Roadster.

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Cash for Kids Mission Christmas Appeal 2018

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Our Christmas Market

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Rossi by BMW Logo

Genius! Rossi wins National Product Genius Competition

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW X5 stock available on 0% APR finance.

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BMW Help: Recalls

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Rotary Club of Lytham Charity Golf Day

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#ExploreYourWorld

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Win A Weekend Escape With The BMW X2.

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Mission Christmas Accomplished

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BMW i8 Roadster

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We are a drop-off point for Mission Christmas

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Our Christmas Market 2017

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Impress with the new BMW Shadow Edition

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Lytham Festival 2017 was Phenomenal

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Lytham Festival 2017 ... Get your dancing shoes ready

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It's a Knock Out

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We have been honoured as one of the best Retailers in the world

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Lloyd Blackpool named ‘BMW Retailer of the Year’

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Cool Ride to School - Edward & Leo

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Mission Christmas Accomplished

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Cash for Kids

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Official Sponsors of the Rock FM Breakfast Show

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Christmas Market 2016

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Old Links Golf Course Captains Charity Ball 2016

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Lytham Rotary Golf Day

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We won BMW Customer Service Retailer of the Year

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The Black Tie & Diamonds Charity Ball

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Super Support for Cash for Kids

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Our Complaints Procedure

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M PERFORMANCE DRIVING DAY WITH EVERY NEW BMW PURCHASED AND DELIVERED BEFORE 31/03/16

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Our Company History

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Rossi does it again! A film star in the making.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good customer service and attention to detail.

Service

Replacement of parts completed on time.

Service

Good quality workmanship

Service

Again fantastic service

Service

Excellent service in a lovely environment

Service

The service we get at Lloyds Blackpool is always first class.

Service

Overall very satisfied, the service I received is what I expect of the dealership with the BMW sign over the door. I was disappointed on my last visit, but not this time.

Service

Kept us informed

Service

Superb service and even collected and delivered the car for my services.

Service

All issues sorted and within time

Service

Excellent

Service
Thank you for rating our team 10/10 and for awarding us with 5 Stars! Kind regards, Mark Powell. Head of Business.

There customer service is fantastic very helpful staff

Service

Absolutely fantastic service, from arranging a service plan for me right through to first service, team members made sure I was ok with refreshments during the service of the car, follow up texts and phone calls checking everything is ok with the car

Service
Thank you for awarding us with 5 Stars! Thank you for sharing your experience with us. Kind regards, Mark Powell. Head of Business

Again, same as above. Very helpful friendly staff. And a courtesy clean!

Service

Excellent customer service

Service

fully satisfied with service provided

Service
Thank you for choosing Lloyd Blackpool and rating our services 10/10. Best regards, Mark Powell. Head of Business.

Did everything that needed done

Service
Thank you for your feedback, Its great to hear you found the booking process easy and enjoyed your experience! Best regards, Mark Powell. Head of Business.

Thorough investigation of problem and I was kept informed of progress throughout. Car was with you longer than expected but no issue as had courtesy car and it was important the problem was remedied.

Service
Thank you for sharing your experience with us and taking the time to complete the survey. Our BMW service team will be proud to receive your 5 Star rating. Best regards, Mark Powell. Head of Business.

Can not fault the service and staff in any way

Service

Price matched tyres required. Staff did what they said they would. Kept me informed and answered some other questions I raised regarding car. Good customer service

Service

No problems, very helpful.

Service

My car was recovered from the roadside one week after I had purchased it as an AUC from another dealer. Lloyd took over the whole process of working with the supplying dealer to agree that the repair could be done by them as they were 200 miles away.

Service

My 3 year service found a problem that was immediately rectified by BMW at no cost and I left with the first MOT completely satisfied. Sam kept me informed throughout and supplied me with a preferred manual loan car, knowing my requirements.

Service

The service was carried out quickly and the staff were helpful however I am only fairly satisfied because an issue I have reported has not been fixed

Service

Very happy with the work done to my car. Everything I asked for was done whilst I waited.

Service

Did exactly what I had wanted doing and listened to me.

Service

I booked the car into my local dealer in Southport (3 miles away). BMW then cancelled and switched to Blackpool (37 miles away). Seems strange plus the tank wasn't refilled to take into account the additional petrol used for the return trip

Service

Nothing was too much trouble for any of the staff , always polite and very helpful .

Service

Excellent service and information

Service

Perfect service by Vickie Slater. I was kept informed at all stages of the progress of the work, and she also took into account my travelling needs when sorting out a courtesy car.

Service

Lack of accurate fault diagnosis. Unresolved issues incorrectly reported as fixed. Lack of transparency regarding costs, Poor communication. My concerns not listened to or understood initially. Outstanding faults still not fully diagnosed or resolved

Service

Excellent service

Service

Because I have had no reasonable reason complain.

Service

Explained to service team after car had its first service, issues now experienced with infotainment system, BMW service team acknowledged this, informed me that BMW master technician was aware of this from previous issues but currently no fix availab

Service

Having had my last 3 BMW's serviced there i cannot find one fault

Service

Service completed on time

Service

The level of service provided by Janet Lawless of the Bodyshop Dept was above and beyond my expectations Quality of work carried out was superb Thank you

Service

Lloyd's has always out performed ALL main dealers I have visited.

Service

Lloyd always give great service and it's nice that the phone is always answered incredibly quickly! Sam Peak is absolutely amazing in service, out of all the dealers I've used over the years over loads of different makes he is the best service rep.

Service

Normally a video is sent to me whilst my car is on the ramp. I received nothing this time. Nor did I receive an after sales telephone call to enquire how my experience had gone.

Service

Following advanced camera 2.0 fitted not convinced it's that mobile friendly still struggling with that side of it main reason went for this product.

Service

Were able to fit me in within a couple of days whilst my nearest Lloyds garage was nearly 4 weeks for an MOT and the service I needed carrying out.

Service

the new tyre does its job

Service

Good service and clean. Looked after well in the showroom.

Service

Repair of my vehicle at this time appears successful.

Service

The best sales and service experience I've ever had - bar none!

Service

Cars very first service and no problem.

Service

Everything was done as required

Service

The service representatives Louise Dixon made it for me a perfect experience

Service

I had a very good experience whilst waiting for the car, offered refreshments and informed of progress.

Service

Everything went smoothly.

Service

Made every attempt to trace leak from tyre

Service

Couldn't find fault with whole experience.

Service

Great service.

Service

Brilliant

Service

The customer service extended by all staff at Lloyd Blackpool is second to none and nothing is too much trouble for them. The Service Advisors are very helpful and professional and my dealings on this occasion with Sam Peak were first class!

Service

The only complaint is how long I have to sit while a nice man or lady has to tap on a keyboard! They seem to have endless stuff to do on the computer even for a simple software update on my M140i.

Service

Good experience

Service

I've used Lloyds BMW for the past 6-7 years and the professional and quality of service is fantastic. The premises are also first class. Special mention to Vicky Slater, Vicky is a credit to all that is good about BMW and Lloyds in particular.

Service

Slight problem in valeting on time and fascia polish not rubbed down

Service

Slight delay when booking the car in otherwise very good. Service reception (James I think) went out of his way to find the answers a couple of my questions.

Service

Very clean and comfortable waiting area.

Service

Work was completed to the expected standards

Service

I scored 5 here because overall my relationship with the dealer is good. I think the service pricing doesn't change between dealers too much, and therefore isn't a reflection on the dealer.

Service

A customer can not expect any more from a garage than is offered by Lloyds!

Service

Efficient and friendly

Service

The not full mark was because I had to keep explaining the problem to different people, making me feel I was somehow demanding and unreasonable

Service

All work was completed to schedule and I was kept in touch. All work was approved and cost agreed before it was done so I had no nasty surprises when I collected the car.

Service

Best dealership by a mile. So helpful & proficient

Service

Very knowledgeable staff and kept well informed throughout.

Service

Poor and unprofessional

Service

My car has returned three times now for the same, as yet unresolved, rattle in a door and malfunctioning Spotify. The car will have to return again for both items.

Service

In addition to the service the car was booked in for a replacement tyre and 3 wheel alignment. The alignment couldn't be achieved due to faulty equipment. Had I known that I would have had the tyre replaced elsewhere and save a significant sum.

Service

All the staff at Lloyd's were very helpful and polite Also had additional Extras including body styling kit and Eye camera 2 fitted again both mechanic and the bodyshop fitter were very Helpful which is very pleasing as they are back of house staff??

Service

They did everything they said they would do and it was a good experience

Service

It is the best service I had in nearly 60 years of motoring

Service

Poor salesman, all blather and failed to respond promptly to questions and when he did it was mainly one syllable response, yes, no, etc. Eventually I had to go to the sales manager who is excellent, focused and does what he says he will.

Service

Superb Customer Care

Service

Professional service. Would have liked to have an estimate of tye cost upfront, and the car cleaning was ok but not it's usual standard.

Service

I don't have a great deal of free time in the day and really appreciate that my appointments are begun on time and done in the agreed time, often earlier.

Service

The last time I visited Lloyd's whoever cleaned my car sprayed something all over the seats, dash and steering wheel. It was uneven and looked a mess so I rang to complain and no one got back to me. This time it was great they even came to collect me

Service

Car collected and returned washed and valeted

Service

Helpful staff

Service

Best dealership in the North West 4 of our family now deal with Lloyd Blackpool You cannot beat perfection !

Service

My service advisor was Louise Dixon she was extremely knowledgable & super efficient with a customer attitude to match.She is a credit to BMW and made the whole experience stress free Many thanks Louise

Service

As above plus I have confidence based on experience of your service staff

Service

Great customer service. Friendly staff. Smart 1 series courtesy car. Quick turn around. Accommodated my needs. My car came back valeted and in great condition.

Service

Same as last answer. Thorough friendly helpful service advisor plus a wash & vac. Perfect!

Service

Excellent service as always

Service

Good

Service

I'm always satisfied when I've been there, and I know the jobs done properly..

Service

Friendly, helpful staff.

Service

Excellent customer service and aftercare

Service

Very polite staff and helpful, would recommend every time.

Service

Visual walk through video was a first for me. I now understand clearly what needs to addressed

Service

As always very good service

Service

Lloyd have repaired this vehicle for the 2nd time for the same fault. They have always been courteous and understanding.

Service

I was very satisfied with the service people but unfortunately not with the garage engineer who carried out the service.

Service

great staff to deal with , nothing is too much trouble .

Service

Staff polite and friendly. Good service

Service

Customer service & car cleaned.

Service

Very good service from the team, Louise and Sam, who were efficient, kept me informed and sympathetic to the situation I was in.

Service

Friendly and professional staff who worked hard to repair my car.

Service

had to wait all weekend for spare part and only got car backmonday pm

Service

No issues

Service

See above

Sales

No problems - arrangements for collection & hand over worked well.

Sales

The friendly relaxed atmosphere continued to the end of the purchase

Sales

Very helpful company providing excellent service

Sales

The handover was great good knowledgeable staff

Sales

Jeremy and his team made me feel comfortable, and answered any questions I had .

Sales

Simple process - I told dealership what I wanted and they arranged the car without and problem and very quickly

Sales

We were completely satisfied...our salesperson Walter took us through the various models and features. Nothing was too much trouble and he even provided us with a video of the particular model that we were interested in.

Sales

No problems and a first class service

Sales

I love the car and the service was absolutely outstanding.

Sales

Delivery was delayed over a month during which time bmw were advertising a better deal and i hadn't even received my car, really wish i hadn't bothered

Sales

A very pleasant and comfortable experience. Dan and Lee at Blackpool BMW we're very informative, knowledgeable and friendly.

Sales

Very accommodating from start to finish, despite problems from my end.

Sales

Great service second bmw from them :)

Sales

Personal touch and professional

Sales

There was nothing to fault; even the tea was very nice!

Sales

Summed up above really - they guys at Lloyd BMW Blackpool (Paul Woodman in particular) have always been a pleasure to deal with.

Sales

Because of the extremely helpful and pleasant sales exec. who helped me with everything involved and explained things about the cars tech details, etc.