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ABOUT LLOYD BLACKPOOL.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All aspects are catered for even a courtesy call to check vehicle is okay after a few days.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards, Mark Powell. Head of Business.

Problems fixed

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards, Mark Powell. Head of Business.

Everything was taken care of

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Regards, Mark Powell. Head of Business.

The service manager Sam peak made me feel really relaxed. Lots of staff asked me if I wanted a drink as I didn’t have one.

Service

I like the fact you can predict future problems during your diagnostic checking, based on wear and tear and basically predict how long your current parts will last.

Service

problem reported and rectified same day, outstanding

Service

Great service cannot fault Lloyds Blackpool.

Service

Everything went according to plan!

Service

It’s a pleasure to go to Bmw Lloyd

Service

Everything was done on time and I was kept informed and the car had been valeted

Service

They where very professional and attentive.

Service

just because i was completely satisfied

Service

Very friendly and helpful staff.

Service

Service was excellent on the day

Service

Everything went smoothly

Service
Thank you for sharing your experience with us and awarding our Service team with 5 Stars! Regards, Mark Powell. Head of Business

Profesional team made me feel welcome and was brought a coffee while I waited. Also cleaned my car inside and out at the same time.

Service

Car was booked in within a week for new rear tyres, plus managed to squeeze in fitting of safety cameras on the day. The car was reasdy fully washed, valeted and a safety check performed. Fantastic service as always from Lloyd Blackpool.

Service

Helpful team always. The only negative is it’s always difficult to get through on the phone to service

Service

Exceptional service from arrival to collecting my car later in the day.

Service

Good service and well valeted car

Service

I was very pleased with the level of service I received. The only slight problem was I was incorrectly advised what service the car required. Although this was not a problem, this is the only reason why I didn’t select completed satisfied

Service

Everything I expected was deliverd

Service

THE SERVICE OF YOUR STAFF

Service

It's always professional

Service

I was told everything I needed to know about costs, timings and possible problems with my car from the very beginning and none of this changed throughout the entire process.

Service

Very good phone communication. All was explained on arrival.They could have offered a pre-paid taxi to get me to the dealership as this was an emergency pick-up. Then 5 stars!

Service

Everyone was polite, efficient and helpful

Service

Having a Saturday morning service is a great benefit to those working all week. I just called in and left my car and arrived to collect later on.

Service

The service was carried out whilst I waited in the comfortable lounge area with a nice cup of coffee. The service manager ensured I was only waiting the minimum time and my car came back cleaned and polished.

Service

Comprehensive and detailed explanation of all work done. Confirmed my extended servicing agreement which previous dealer was unable to find.

Service

Recall fully explained

Service

They carried out what was needed

Service

The staff are very professional but also friendly.

Service

Quick and efficient

Service

They are a perfect BMW agent, thank goodness they manage to keep your cars running.

Service

felt a valued customer

Service

My time at BMW ran completely smoothly.

Service

I have always had great service

Service

Always go out of there way to make sure I had a good experience.

Service

Great people looking after you.

Service

Needed to return to have setting rectified

Service

Would be 5.0 but as my wife has a car bought through Lloyds - they contacted her instead of me. This made for less than smooth communication and interrupted a couple of meetings for her when you should of been talking to me.

Service

I arrived for a timed appointment and was a little early but was dealt with promptly and all issues were completed on a timely basis . The car valet was also of a high quality

Service

My car was repaired without question the process was easy and the staff efficient and friendly

Service

Personal, professional customer care

Service

. The work was carried out promptly and to a very high standard, and the car was cleaned inside and out.The service reception personnel kept me fully briefed throughout the time my vehicle was off the road.

Service

The problem (small puncture in rear tyre) was rectified speedily. I was informed of the problem and how long it would take. The car was also washed and valeted.

Service

No issues, service as always great

Service

Everything was as it should be, timely (in fact ahead of schedule) and efficient

Service

Good communication throughout

Service

The team make the experience very very easy

Service

Special mention to salesman Tim Barnes who was not pushy, gave me and my wife all the facts and figures we needed to know and was generally just a really nice person to deal with.

Service

Nice blonde on reception.

Service

Very pleased with service

Service

Again Louise and the service department looked after me, gave me a nice courtesy car and was all completed on time. Couldn’t complain!

Service

The team bent over backwards to solve my situation and the free wash and vac was a cherry on top.

Service

couldn't fault it

Service

All staff polite, helpful and friendly. Pleasant showroom offering nice environment when waiting.

Service

Booked in for repairs quickly. Quoted price prior to commencing the work and this was carried out in the time specified.

Service

quick turn round of vehicles, with friendly staff on hand.

Service

Very helpful friendly staff

Service

I got what I needed at the price I agreed to pay

Service

They keep you informed about the progress of the work on your car which is always competed to the highest standards.

Service

Good communication friendly staff

Service

Sam was gave excellent service

Service

Excellent customer service, and very patient knowledgeable staff

Service

Extremely satisfied

Service

Perfection is something else again

Service

Phone call as soon as vehicle was ready just as i asked.

Service

Excellent process from start to finish

Service

The car was booked in for a specific time and the work carried out in a timely manner. I waited in the showroom until the job was completed and the staff were attentive as regards refreshments etc..

Service

It was colne not blackpool

Service

I expected first class treatment, and that's what I got.

Service

appt available when i needed it, work completed on time, good communications

Service

We have dealt with bowker and blue bell previously, and I must say, that the staff here, and the attention to detail were spot on. I would totally recommend Lloyd Blackpool to everyone. They have been fantastic. They made me feel very welcome.thanku

Service

Good service, cleaned , spotted screw in tyre and repaired at a reasonable cost (after negotiating!)

Service

The whole team very friendly and helpfull they made me feel that nothing was too much trouble for them

Service

All done on time , washed and vacc'd looking like new

Service

more or less same as previous answer.

Service

Service was great. People were great. Facilities were great

Service

All members of staff were professional and friendly.

Service

Great service, shame I have to haggle for the best price on a service.

Service

I called at Lloyds Blackpool immediately I identified the damage to my car, caused by someone who was unseen and had driven off. The staff were efficient and immediately assessed the damage, produced the quote and sent me on my way in 20 mins.

Service

I am very satisfied with the "service" it went in for, the advisor was very helpful and accommodating. However, I reported an issue I have, sadly they disagree. This adds to the frustration and disappointment of the car.

Service

Very dissatisfied! I feel I would have been treated better at a back street garage!

Service

All very straightforward

Service

Same as answer to question 1

Service

Completed and returned on time

Service

Car had developed a slight noise which only presented at very high speed so was very difficult to replicate. The team undertook investigations and dealt with my concerns in a polite and professional manner and fully rectified the problem.

Service

Been to this garage over a number of years and always feel comfortable.

Service

Thought the process of taking courtesy car was a bit impersonal.

Service

Alway happy to help and excellent service

Service

I felt the team worked well together. The new kitchen bar area at Blackpool is very nice. Robert rang me personally about the aircon refresh smelling of spearmint. That was a nice touch to put me at ease.

Service

Always look after you .

Service

Louise is very good at her job

Service

As above plus the car came back gleaming!

Service

I think first time fix could very well have been used on my latest visit (head unit replacement) to save me returning a week later to have it fitted. Other than that, the staff are very polite.

Service

All that was needed to be done was done.

Service

no waiting, good service nice coffee.

Service

Because of the excellent and helpful service that I received

Service

Although having the car develop a fault just out of warranty is disappointing, Lloyds BMW were able to repair it promptly, and Sam Peak was outstanding in his handling of our overall repair bill.Car as always returned impeccably cleaned.

Service

Very attentive and helpful

Service

Complimentary tyre check appreciated as this is something I couldn't do

Service

Because they treat me well and do what they say they will do at the price that they quote.

Service

My vehicle underwent routine maintenance as planned and was returned to me spotless. Pleasant environment to wait. WiFi etc available as needed.

Service

They’re an excellent team.

Service

A very friendly team who always look after me.

Service

very efficient and personal service from all the staff

Service

No hassle service, great communication from Service Advisor and everything set out as stated (no hidden charges)

Service

Staff are very attentive.The MOT was carried out on time, our waiting went in a flash and staff checked that we were satisfied with the service.

Service

Friendly staff, car looked after and nice and clean when picked up. Chauffeured to work and picked up when car was ready.

Service

Satisfaction is guaranteed every time you bring your car in for service etc:

Service

Courteous and knowledgeable representatives. Issues identified and those that could be resolved done so in a timely manner to a high level of quality and craftsmanship.

Service

Easy to speak to, friendly and treat you like a valued customer.

Service

Full briefing of what was done and why

Service

Always very helpful & attentive staff

Service

Deliver on time and to agreed price

Service

My contact was very efficient through all communications and kept me informed with all progress on the work on my car.

Service

Everything is carried out as planned

Service

Nothing is too much trouble for the staff

Service

Cannot think of a reason not to.

Service

Service advisor for friendly and informativeReally happy with the courtesy car I received for the day

Service

as above, zero complaints

Service

I was happy with the service and communication that was given throughout the experience. Only to be marred by the Insured warranty rejected claim...

Service

I am always welcomed at Blackpool BMW by name.

Service

Always informative and courteous.

Service

All work done on time and to price, car cleaned and vacuumed, everything clearly explained and courtesy car included

Service

Usual high standards

Service

Service & sales personnel very efficient. Paul Woodman especially in Sales has worked efficiently looking at my new car options and finance costs.

Service

The service department is outstanding, I am contacted by them when a service is required, drop my vehicle off at a pre arranged time convenient to me, collect a courtesy car and just wait until I get the call to pick my valeted Car back up. Perfect!

Service

The staff at the service department explained what was going to happen.

Service

Very satisfied, everything done exactly as described, customer service was excellent.

Service

Same as above.

Service

see 1 above

Service

The courtesy shown from the initial estimate to receiving return of the vehicle has been 1st class.

Service

No problems with the service but I also asked for them to look at a small dent in the lower tailgate with a view to having a smart repair. Their body shop did look at it but I have yet to receive contact or a quote regarding its repair

Service

I have scored this as F/satisfied because Lloyd BMW have eventually replaced the battery which I knew all along was the problem with the Stop/Start. I have had to return the car on several occasions because of this fault,@my expense, battery free.

Service

They provided excellent customer service at Lloyds

Service

Excellent customer service

Service

Very straightforward to deal with

Service

Friendly and excellent staff, reliable service

Service

As above plus always given explanation of what is being done and why.

Service

Helpful friendly staff

Service

ALWAYS SATISFIED GREAT SERVICE

Service

Walter at Lloyds Blackpool was well informed, very helpful and patient.Took the time to help me figure out what was best for me, very flexible and accomodating

Sales
We are very lucky to have in our team individuals like Walter who strives to make sure your experience as a customer is memorable and unique. Thank you for awarding him and our team with 5 Stars. Best regards, Mark Powell. Head of Business.

As I said earlier the Sales Exec came in on his time off and incidentally out of hours.

Sales
Thank you for recognizing and awarding our service with 5 Stars, rating us 10/10 means a great deal to us and its something we are all proud of. Best regards, Mark Powell. Head of Business.

Everything was dealt with as we asked.

Sales
Thank you for taking the time to complete this survey and awarding our team with 5 Stars! Best regards, Mark Powell. Head of Business.

Excellent

Sales
Thank you!

Pleasent staff looked after made me and made the experience easy and enjoyable and got what I wanted and more

Sales
We are very lucky to have a fantastic group of individuals with a natural instinct for customer care. Thank you for awarding their service with 5 stars and rating us 10/10. Kind regards, Mark Powell. Head of Business.

Sales Manager and his staff were very helpful.

Sales

Although I had to wait longer for this car than previous, I was kept informed of progress. The hand over was detailed and informative.

Sales
Thank you for sharing your experience with us and for awarding our team with top scores! We are very proud to be given 5 Stars and 10/10. Kind regards, Mark Powell. Head of Business.

All members of staff friendly and helpful. Understood my requirements and didn't try to sway me into anything else.

Sales
Thank you for awarding our team with 5 Stars and rating your experience 10/10. Kind regards, Mark Powell.

Always polite and courteous.They bend over backwards to meet my every need.Always a pleasure to deal with !

Sales
...and its always a pleasure to have you around! Thank you once again for your loyalty and friendship and for letting us provide you with another fantastic BMW. See you soon, Mark and the team @Lloyd.

Sales executive Jeremy Needham is very professional in his consultation and explanation of buying a vehicle. He is very courteous and friendly during phone or face to face discussions.Top man ????

Sales
It is great to hear that Jeremy's professionalism and friendliness made your buying experience a memorable one. Thank you for awarding Jeremy and the team @Lloyd Blackpool with 5 Stars and 10/10. Best regards, Mark Powell. Head of Business.

Everything was great, only niggle was that in the sunlight the paint had swirls in it. The centre rectified it by re-polishing the car.

Sales

loved the way the car was in its own room for the demo

Sales

the approach from the sale executive was outstanding

Sales

No sales pressure

Sales

Smooth and efficient

Sales

Timely

Sales

The handover was very professional. Everything explained.

Sales

timing was perfect training good

Sales

the car was handed over exactly on time, beautifully presented and we were given a very useful input from the genius.

Sales

Only missed out on a point because there was a slight delay in delivery and the man explaining the features at handover didn't think that the car had park assist when it actually does.

Sales

Very good customer service, but I always want a better deal.

Sales

Time was taken to help me understand all aspects of the sale and information regarding all aspects on my new vehicle.

Sales
Thank you for your feedback, it is great to hear we were able to provide the information you needed. Thanks again for rating your experience 10/10 and 5 Stars! Kind regards, Mark Powell.

Completely satisfied. We were looked after well by all the team members there. Purchasing the car was simple and straightforward. The car arrived earlier than expected, which was a very pleasant surprise. The handover was done perfectly.

Sales
Thank you for sharing your experience with us and awarding our team with 5 Stars! Looking forward to seeing you again soon. Kind regards, Mark Powell. Head of Business.